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Capability Development Manager Jobs in Delmar, DE

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Strong coaching, communication, and employee development skills. * Experience managing KPIs ... Strong problem-solving and escalation management capabilities. * Experience with workforce ...

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70 - $100/hr

Strong coaching, communication, and employee development skills. * Experience managing KPIs ... Strong problem-solving and escalation management capabilities. * Experience with workforce ...

Perdue Farms

Continuous Improvement Manager 3

Salisbury, MD · On-site

$101K - $151K/yr

From promoting growth and development to prioritizing work-life balance, we're committed to helping ... capability and awareness of the Continuous Improvement tools. The training should be tailored to ...

Perdue Farms

Continuous Improvement Manager 3

Salisbury, MD · On-site

$101K - $151K/yr

From promoting growth and development to prioritizing work-life balance, we're committed to helping ... capability and awareness of the Continuous Improvement tools. The training should be tailored to ...

Monro

Store Manager - Store 1213

Salisbury, MD · On-site

$63K - $70K/yr

Ensure sales goals are achieved by assisting in the development and implementation of sales plans ... Maintain technical knowledge and capabilities to ensure proficiency through the timely completion ...

Perdue Farms

Consumer Experience Manager

Salisbury, MD · On-site

$89K - $133K/yr

From promoting growth and development to prioritizing work-life balance, we're committed to helping ... Develop and enhance consumer experience and insight capabilities, including processes, reporting ...

Perdue Farms

Consumer Experience Manager

Salisbury, MD · On-site +1

$89K - $133K/yr

From promoting growth and development to prioritizing work-life balance, we're committed to helping ... Develop and enhance consumer experience and insight capabilities, including processes, reporting ...

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All JobsCapability Development JobsCapability Development Manager JobsCapability Development Manager Jobs in Delmar, DE

Capability Development Manager information

See Delmar, DE salary details

$31.9K

$74.8K

$128.4K

How much do capability development manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for capability development manager in Delmar, DE is $74,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $87,400.00 per year, depending on experience, location, and employer.

What does a capability development manager do?

A Capability Development Manager is responsible for identifying, developing, and implementing programs that enhance the skills and competencies of an organization's workforce. They assess current capabilities, analyze business needs, and design training or development initiatives to close skill gaps. Their work ensures that employees are equipped to meet current and future business objectives, contributing to the organization's overall growth and competitiveness.

What are the key skills and qualifications needed to thrive as a capability development manager?

To thrive as a Capability Development Manager, you need expertise in learning and development strategy, project management, and organizational change, typically supported by a degree in HR, business, or a related field. Familiarity with learning management systems (LMS), training needs analysis tools, and relevant certifications such as CIPD or ATD is highly valuable. Excellent communication, leadership, and stakeholder management skills help drive engagement and effective collaboration. These skills ensure that workforce capabilities align with organizational goals, fostering growth and competitive advantage.

How does a capability development manager typically collaborate with other departments to drive organizational growth?

A Capability Development Manager works closely with leaders from various departments such as HR, operations, and business units to identify skill gaps and align development initiatives with organizational goals. They facilitate cross-functional workshops, coordinate training programs, and ensure that learning solutions are tailored to the specific needs of each team. This collaborative approach not only supports employee growth but also helps drive overall business performance by ensuring that the workforce is equipped with the necessary skills to meet strategic objectives.

What is the difference between Capability Development Manager vs Learning and Development Specialist?

AspectCapability Development ManagerLearning and Development Specialist
CredentialsOften requires a bachelor's degree in HR, Business, or related field; certifications like CPLP or ATD are commonTypically holds a degree in HR, Education, or related; certifications like CPLP or ATD are also common
Work EnvironmentStrategic focus on organizational capabilities, working with leadership to develop skills at a broad levelOperational focus on delivering training programs, workshops, and learning initiatives
Employer & Industry UsageUsed across corporate sectors to enhance workforce capabilitiesCommon in HR departments, training firms, and corporate learning teams

The Capability Development Manager focuses on strategic planning and organizational growth by developing workforce capabilities, while the Learning and Development Specialist concentrates on implementing specific training programs to improve employee skills. Both roles require similar credentials but differ in scope and focus.

What is the role of a capability development manager?

A capability development manager is responsible for identifying skill gaps within an organization and designing training programs to enhance employee capabilities. They often collaborate with HR and leadership to align development initiatives with business goals and may utilize tools like learning management systems. The role requires strong project management and communication skills to ensure effective implementation of development strategies.

What job categories do people searching Capability Development Manager jobs in Delmar, DE look for?

The top searched job categories for Capability Development Manager jobs in Delmar, DE are:

What cities near Delmar, DE are hiring for Capability Development Manager jobs?

Cities near Delmar, DE with the most Capability Development Manager job openings:

Capability Development Manager jobs near you
Infographic showing various Capability Development Manager job openings in Delmar, DE as of June 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,785 per year, or $36 per hour.

Call Center Manager (On-Site)

F.H. Furr

Georgetown, DE • On-site

$70K - $100K/yr

Full-time

Re-posted 6 days ago

F.H. Furr rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

201st of 280 rated repair and maintenance companies

Job description

Overview
Call Center Manager (Onsite - Georgetown, DE)
Position Summary
F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents in Georgetown, Delaware. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.
Key Responsibilities
Team Leadership & Performance Management
  • Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
  • Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
  • Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
  • Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
  • Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Customer Experience & Escalation Management
  • Manage escalated customer concerns and ensure timely, professional resolution.
  • Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
  • Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
  • Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.
Contact Center Operations
  • Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
  • Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
  • Assign and maintain agent skill groups and routing configurations.
  • Generate and analyze daily, weekly, and monthly operational reports.
  • Track and communicate key performance metrics to leadership.
Cross-Functional Partnership
  • Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
  • Support coordination between the contact center and field teams to ensure seamless customer experiences.
  • Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.
Administrative & Compliance Responsibilities
  • Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
  • Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
  • Maintain accurate documentation related to coaching, performance management, and employee development.
  • Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.
What We're Looking For
  • Previous supervisory or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
  • Strong coaching, communication, and employee development skills.
  • Experience managing KPIs, service levels, conversion metrics, and quality performance.
  • Ability to analyze operational data and drive continuous improvement.
  • Strong problem-solving and escalation management capabilities.
  • Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
  • Ability to thrive in a fast-paced, high-volume service organization.
  • HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.
Success Measures
  • Service Level Achievement
  • Appointment Booking & Conversion Rates
  • Customer Satisfaction (CSAT)
  • Quality Assurance Scores
  • Membership Performance & Retention
  • Agent Productivity, Utilization & Adherence
  • Attendance, Engagement & Retention
  • Escalation Resolution Effectiveness
  • Coaching & Employee Development Outcomes
  • Payroll Accuracy & Operational Compliance
Work Location
Onsite - Georgetown, DE (F.H. Furr Delaware Location)
Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.
F.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $70,000.00/Yr.
Posted Max Pay Rate
USD $100,000.00/Yr.

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