ZipRecruiter

Log In

1

Call Jobs in Massachusetts (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsCall JobsCall Jobs in Massachusetts

Call information

See Massachusetts salary details

$11

$19

$27

How much do call jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call in Massachusetts is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.01 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Massachusetts?

The most popular types of Call jobs in Massachusetts are:

What cities in Massachusetts are hiring for Call jobs?

Cities in Massachusetts with the most Call job openings:

Call jobs near you
Infographic showing various Call job openings in Massachusetts as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 16% Part Time, 6% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,689 per year, or $19.6 per hour.

Call Center Supervisor

Renewal by Andersen | Esler Companies

Worcester, MA • On-site

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 151 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 97,141 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 94%

    94% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 91%

    91% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 151 Breakroom Quiz responses from their frontline employees

Job description

Overview:

We’re looking for a Call Center Supervisor to join our Inside Sales team! 

As a Call Center Supervisor for Esler Companies – Renewal by Andersen you will work hands on with a team of Inside Sales Reps. You will provide coaching and guidance on scheduling appointments with homeowners who are interested in our industry leading products and services. 

With weekly and monthly bonuses our supervisors earn an average of $80,000-$100,000 yearly. Not only do we offer great benefits and incentives, but we can build a schedule that suits your life and guarantee those hours every week! We also offer company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement, and more! 

Responsibilities:
  • Hands-on and in-the-moment assistance with appointment scheduling.
  • Coaching, encouraging and guiding teammates to meet activity goals and metrics.
  • Encourage teammates to recognize selling opportunities and buying clues by delivering our methodology.
  • Perform moderate-level supervisory work coordinating the operations of an Inside Sales team.
  • Working on a team of dedicated supervisors.
  • Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
  • This is an in-person position.
Qualifications:
  • Previous sales or call center experience preferred.
  • A drive to meet metrics and lead a team.
  • Ability to give and accept constructive feedback.
  • A proven track record of closing sales.
  • Excellent oral and written communication skills.
  • Ability to work in a fast-paced environment while multitasking.
  • Strong interpersonal skills, including empathetic listening and warm communication style.

 Benefits

  • Medical, Dental, and Vision Insurance
  • Teammate Assistance Plan
  • Tuition Reimbursement
  • 401k with 50% match up to 6% of your annual pay
  • Paid Time Off
  • Company Paid Holidays
  • Paid Volunteer Time
  • And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.


We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Posted Salary Range: USD $80,000.00 - USD $100,000.00 /Yr.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply