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Call Jobs in Massachusetts (NOW HIRING)

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Call Center Reports to: Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be determined based on factors including, but not ...

New

Sstar

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level: Entry Level (less than 2 years) Level of Education: Any Job Type: Full-Time/Regular Date Updated: July 09 ...

Metro Medical

Call Center Representative

Chelmsford, MA · On-site

$20/hr

Call Center Representative Location: Chelmsford, MA At Metro Medical, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment ...

Kelly Services

Call Center

Stoughton, MA · On-site

$21/hr

Customer Service Call Center Associate (Inbound/Outbound) * Location: Stoughton, MA * Pay: $21.00 per hour * Job Type: Full-Time | Contract-to-Hire * Schedule: Monday-Friday | 8:30 AM - 4:30 PM (35 ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

Kelly Services

Call Center

Stoughton, MA

$21/hr

Customer Service Call Center Associate (Inbound/Outbound) * Location: Stoughton, MA * Pay: $21.00 per hour * Job Type: Full-Time | Contract-to-Hire * Schedule: Monday-Friday | 8:30 AM - 4:30 PM (35 ...

TIMEPROOFUSA

Call Center Representative

Foxboro, MA

$25 - $35/hr

Our rapid growth is driven by one mission: to deliver uncompromising quality, dependable service, and lasting peace of mind to every customer we serve.  As a Call Center Representative you'll be ...

Tufts Medicine

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing excellent customer service and working in a fast paced high volume call center that ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing excellent customer service and working in a fast paced high volume call center that ...

Alphabe Insight Inc

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing ...

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All JobsCall JobsCall Jobs in Massachusetts

Call information

See Massachusetts salary details

$11

$19

$27

How much do call jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for call in Massachusetts is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Massachusetts? The most popular types of Call jobs in Massachusetts are:
What cities in Massachusetts are hiring for Call jobs? Cities in Massachusetts with the most Call job openings:
Call jobs near you
Infographic showing various Call job openings in Massachusetts as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,689 per year, or $19.6 per hour.

Call Center Supervisor

Berkshire Bank

Pittsfield, MA • On-site

$20.50 - $32.12/hr

Full-time

Posted 3 days ago

New

Berkshire Bank rating

6.7

Company rating: 6.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

136th of 170 rated banks

Job description

Division: Beacon Bank & Trust
Department: Call Center
Reports to: Call Center Manager
Status: Non-Exempt
Grade: 7
Pay Range: $20.50 - $32.12
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Pittsfield, MA
Purpose/Objective:
Provides oversight and direction of daily work activities to a designated team of Customer Support Specialist to ensure quality performance and responses to customer inquiries, effective problem resolution, expansion of customer relationships and achieving both individual and team goals.
Key Accountabilities:
  • Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Internet Banking and ATM or Debit Card issues. Performs PIN resets, Internet banking and e-statement set up and check order requests. Responds to Web Support inquiries, files EFT complaints for customers reporting unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Performs research to resolve issues; educates customer and promotes Berkshire Banks' products and services. Identifies and offers new opportunities and solutions to meet customers' needs. Identifies customers' needs and offers new opportunities to customers to meet established goals. Actively supports and participates in the continued development of sales environment within the call center. 40%
  • Oversees daily activity of designated Customer Support team. Handles complex calls and decision making. Assists with the development and coaching of team to identify and offer new opportunities to customers, develop, and expand customer relationships and to handle more complex sales and service issues; assists with monitoring call center sales and referral program. Maintains up to date knowledge of industry, products, and services to continually improve performance and efficiencies. Assists with the development, implementation, enhancement and support of call center strategies, initiatives, and growth. Maintains comprehensive knowledge of policies, procedures, products, services and related state and federal regulations. 30%
  • Participates in designated Customer Support Specialist team member performance management and resolve routine personnel issues. Works with Customer Support Manager to monitor department goals and objectives. May work with Customer Support trainers to administer the Customer Support onboarding process to ensure consistent delivery and to train designated team members to ensure a seamlessly integrated product/referral opportunity with each customer opportunity. May performs call monitoring and coaching and provide feedback to ensure the team is highly skilled and motivated and exemplifies Be First behaviors and values. Commits to achieving performance standards in individual as well as team performance; compiles necessary data and reports to track and improve Customer Support activity. Participates in the interview process and provides input for hiring decisions. 15%
  • Participates in special projects and support teams by providing ad hoc information and reporting. Identifies areas for process improvement and coaching opportunities. Provides input to Customer Support Manager to continually improve Call Center level of service, knowledge and the services provided to become a full-service, omni-channel contact center. Represents bank in appropriate community organizations. 15%
  • Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:
  • Associates Degree preferred, or equivalent work experience

Experience:
  • Minimum 2 years' banking experience
  • Minimum 1-year Call Center experience
  • Minimum 6-12 months in Berkshire Bank Call Center
  • Experience with working in and supervising teams in a remote environment. Flexible work schedule expectation support staff onsite as needed.

Skills & Knowledge:
  • Customer service/sales skills
  • Problem solving ability
  • Strong verbal and written communication skills
  • Ability to handle multiple tasks
  • Technically proficient in operations & procedures
  • Attention to detail

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

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