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Call Jobs in Boston, MA (NOW HIRING)

Metro Medical

Call Center Representative

Chelmsford, MA · On-site

$20/hr

Call Center Representative Location: Chelmsford, MA At Metro Medical, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment ...

Kelly Services

Call Center

Stoughton, MA · On-site

$21/hr

Customer Service Call Center Associate (Inbound/Outbound) * Location: Stoughton, MA * Pay: $21.00 per hour * Job Type: Full-Time | Contract-to-Hire * Schedule: Monday-Friday | 8:30 AM - 4:30 PM (35 ...

Kelly Services

Call Center

Stoughton, MA

$21/hr

Customer Service Call Center Associate (Inbound/Outbound) * Location: Stoughton, MA * Pay: $21.00 per hour * Job Type: Full-Time | Contract-to-Hire * Schedule: Monday-Friday | 8:30 AM - 4:30 PM (35 ...

TIMEPROOFUSA

Call Center Representative

Foxboro, MA

$25 - $35/hr

Our rapid growth is driven by one mission: to deliver uncompromising quality, dependable service, and lasting peace of mind to every customer we serve.  As a Call Center Representative you'll be ...

Tufts Medicine

Call Center Rep

Boston, MA · On-site

$17.50 - $21.75/hr

As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing excellent customer service and working in a fast paced high volume call center that ...

Alphabe Insight Inc

Call Center Representative

Boston, MA · On-site

$17.50 - $21.75/hr

We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing ...

Metro Medical

Call Center Agent

Chelmsford, MA · On-site

$20/hr

Part-Time Call Center Agent Location: Chelmsford, MA Metro Medica is seeking dedicated and detail-oriented Part-Time Call Center Agent to join our rapidly growing team. In this vital role, you'll ...

Elevait Solutions

Call Center Representative

Tewksbury, MA · On-site

$18 - $20/hr

High-volume inbound call center experience with strong order management skills * CRM proficiency -- Salesforce case management or a comparable platform * Accurate, fast-paced order entry with strong ...

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Call information

See Boston, MA salary details

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How much do call jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for call in Boston, MA is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

Call jobs near you
Infographic showing various Call job openings in Boston, MA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,268 per year, or $18.9 per hour.

Call Center Manager

Rodenhiser Home Services Inc

Holliston, MA • On-site

$75K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Salary Range: $75,000 - $105,000
At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise:
Nice People. Great Service.
And that experience begins the moment the phone rings.
Scope
The Call Center Manager is responsible for leading the daily operations of Rodenhiser Home Services’ Customer Service Department. This role ensures exceptional customer experience from the first point of contact through appointment scheduling, communication, and follow-up.
The Call Center Manager oversees a team of Customer Service Representatives, drives performance through coaching and development, manages customer escalations, and partners closely with Dispatch, Service Managers, Install Operations, Sales, and Executive Leadership to ensure seamless communication and operational efficiency.
This position plays a critical role in maintaining Rodenhiser’s reputation for “Nice People. Great Service.” by ensuring customers receive prompt, empathetic, and professional service during both routine and emergency situations.
ESSENTIAL FUNCTIONS
Team Leadership & Development

  • Lead, coach, and develop a team of Customer Service Representatives in a high-volume call center environment.
  • Conduct onboarding, training, and ongoing skills development for new and existing CSRs.
  • Facilitate regular team huddles, one-on-one coaching sessions, and performance reviews.
  • Monitor call quality and provide constructive feedback to improve customer communication, empathy, and booking effectiveness.
  • Create and maintain training materials, quick-reference guides, and departmental playbooks.
  • Support staffing, scheduling, and coverage planning during seasonal peaks and emergency events.
Customer Experience Management
  • Ensure every customer interaction reflects Rodenhiser’s service standards and core values.
  • Handle complex customer concerns, complaints, warranty questions, billing issues, and service escalations with professionalism and urgency.
  • Empower CSRs to build trust, demonstrate empathy, and confidently guide customers through service options.
  • Identify opportunities to improve the customer journey through proactive communication and process enhancements
Operational Management
  • Oversee inbound and outbound call activity to ensure service level goals and response times are achieved.
  • Partner with Dispatch to align technician availability with customer demand and emergency service priorities.
  • Coordinate with Service Managers, Install Operations, and Sales teams to ensure accurate communication and timely resolution of customer needs.
  • Monitor and manage departmental workflows including calls, tasks, emails, service mailboxes, bookings, and follow-up communications.
  • Ensure adherence to company policies, service procedures, and emergency dispatch protocols.
  • Is), including conversion rates, call volume, queue adherence, average handle time, abandoned calls, and customer satisfaction metrics.
Performance & Reporting
  • Track and analyze key performance indicators (KP
  • Prepare and present clear, actionable reports for leadership on team performance, operational trends, and improvement initiatives.
  • Use data to identify coaching opportunities, staffing needs, and process improvements.
  • Drive accountability while fostering a positive, supportive team culture.
Process Improvement
  • Develop, document, and maintain standard operating procedures (SOPs) for customer service operations.
  • Lead initiatives to improve communication consistency across email, task management systems, Microsoft Teams, and other operational platforms.
  • Collaborate with leadership on workflow optimization, technology enhancements, and customer experience initiatives.
  • Continuously evaluate departmental processes to reduce errors, eliminate duplication, and improve efficiency.
QUALIFICATIONS
Experience
  • 7+ years of customer service experience, preferably in a residential home services environment (HVAC, plumbing, electrical, or related field).
  • 5+ years of leadership or supervisory experience in a call center or customer service operation.
  • Demonstrated success coaching teams to achieve performance and customer satisfaction goals.
Knowledge, Skills & Abilities
  • Strong leadership, coaching, and conflict-resolution skills.
  • Exceptional verbal and written communication abilities.
  • Ability to remain calm and decisive in high-pressure situations, including after-hours emergency service coordination.
  • Highly organized with excellent follow-through and attention to detail.
  • Proficient with Microsoft Office, customer management software, dispatch systems, and communication platforms such as Microsoft Teams.
  • Ability to analyze data, identify trends, and implement corrective actions.
  • Strong collaboration skills with cross-functional teams and all levels of the organization.
WORKING CONDITIONS
  • Professional office environment with frequent interaction across multiple departments.
  • Standard business hours with flexibility to work additional hours during periods of high volume, severe weather events, or operational emergencies.
  • Fast-paced environment requiring frequent multitasking and prioritization.
PHYSICAL REQUIREMENTS
  • Primarily seated with frequent use of a computer, telephone, and other office equipment.
  • Occasional standing, walking, bending, reaching, and lifting of up to 15 pounds.
  • Ability to read, analyze, and communicate information effectively in both written and verbal formats.
  • This job description is intended to describe the general nature and level of work performed by the employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Rodenhiser Home Services reserves the right to modify or assign additional responsibilities as business needs require.

Who You Are

  • Highly motivated – friendly, composed, and confident on the phone.
  • Detail-oriented, organized, and able to handle multiple priorities.
  • A problem solver with analytical skills.
  • A great communicator with strong verbal and written communication skills.
  • IT competent: proficient with computer and phone systems.
  • High school education or equivalent.
  • Two years’ proven track record in customer service, preferred.
What We Offer
  • A career with purpose and growth in a respected, family-owned business.
  • A supportive team that takes pride in helping clients and each other.
  • Leadership that values your voice, your time, and your future.
  • A culture where Nice People deliver Great Service – and it starts with you.
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $75,000 - $105,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.
Comprehensive Benefits Package:
  • Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
  • Time Off: Paid Vacation, Holidays, Parental Leave
  • Financial: 401(k) match
  • Growth: Tuition reimbursement, career development
  • Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.
 


     
 

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