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Call Manager Jobs in Massachusetts (NOW HIRING)

Tech Tammina

Sr Lync Engineer/Architect

Weston, MA · On-site

... call manager a plus or similar call management systems Powershell experience Experience with Polycomm phones (VVX) Integration with Polycomm video infrastructure preferred With Best Regards.

Tech Tammina

Sr Lync Engineer/Architect

Weston, MA

... call manager a plus or similar call management systems Powershell experience Experience with Polycomm phones (VVX) Integration with Polycomm video infrastructure preferred With Best Regards.

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior ...

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Call Manager information

See Massachusetts salary details

$32.2K

$69.7K

$119.6K

How much do call manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for call manager in Massachusetts is $69,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $81,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
What are the most commonly searched types of Call jobs in Massachusetts? The most popular types of Call jobs in Massachusetts are:
What are popular job titles related to Call Manager jobs in Massachusetts? For Call Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Massachusetts look for? The top searched job categories for Call Manager jobs in Massachusetts are:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Massachusetts as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,714 per year, or $33.5 per hour.

Sr Lync Engineer/Architect

Tech Tammina

Weston, MA • On-site

Contractor

Re-posted 17 days ago

Job description

Company Description
Job Description
Sr Lync Engineer/Architect
Location : Weston MA (F2 F is Must)
Duration : 6+ Months
The candidates should have Lync Unified Communications with Enterprise Voice . We are NOT looking for Exchange administrators with Lync on the side.
Required Skills:
3 years of supporting a complex Lync environment (2010 or better) with IM, conferencing and voice deployed
Experience as a technical Lead
Experience with Lync 2013
Sonus SBC experience or equivalent
Strong knowledge and experience in supporting technologies (AD, networking, etc.)
Telecommunications experience
Familiarity with Exchange Unified Messaging
PRI SIP trunking experience
Proof of passing Lync exams
Lync Client troubleshooting experience
SIP Phone experience
3-5 years of Windows experience
Troubleshooting Complex mix signal and media environment
Working cross-functionally (networking team, etc)
Nice to have
Tenor analog gateway experience
911enable experience
Cisco call manager a plus or similar call management systems
Powershell experience
Experience with Polycomm phones (VVX)
Integration with Polycomm video infrastructure preferred
With Best Regards......
Naresh Kumar Pyla
Sr. Technical Recruiter / Tech Tammina
Ph:703.880.8725
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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