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Call Jobs in Alberta (NOW HIRING)

Brandt

Customer Support Advisor

Edmonton, AB · On-site

Prospect and cold call new accounts to promote products and incentives, increasing the customer base. * Develop and cultivate relationships with prospective customers, targeting a minimum of two new ...

Brandt

Territory Manager - Truck & Trailer

Red Deer, AB · On-site

Regularly prospect and cold call new accounts * Participate in all sales opportunities, and close competitive sales * Assure good working relationships between customer and Brandt to resolve problems ...

Reimagined Parking

Customer Service Agent

Edmonton, AB · On-site

$19 - $21/hr

Meet performance standards through call monitoring, recording, and quality assessments. * Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement.

Tolmar

Health Care Sales Representative

Edmonton, AB · On-site

Call on prescribing health care providers within the assigned territory to deliver effective, compliant, and value-driven product information. * Execute territory business plans aligned with national ...

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Call information

See Alberta salary details

$9

$18

$32

How much do call jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call in Alberta is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.99 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Alberta?

The most popular types of Call jobs in Alberta are:

What cities in Alberta are hiring for Call jobs?

Cities in Alberta with the most Call job openings:

Call jobs near you
Infographic showing various Call job openings in Alberta as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,650 per year, or $18.1 per hour.

Customer Support Advisor

Brandt

Edmonton, AB • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Brandt is currently seeking an Outside Parts & Service Representative  Material Handling for our Edmonton Compact Construction Equipment Location.

SUMMARY 

The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers. 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: 

  • Prospect and cold call new accounts to promote products and incentives, increasing the customer base. 
  • Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly. 
  • Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates. 
  • Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue. 
  • Be able to sell and maintain yearly customer PM contracts on small and large forklift fleets in your territory.
  • Have knowledge on Material Handling attachments, batteries and other support products
  • Implement and execute an annual territory plan, including maintaining an up-to-date customer target list. 
  • Collaborate with management to develop and apply marketing strategies that expand the customer base. 
  • Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively. 
  • Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity. 
  • Utilize call logging tools as directed. 
  • Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible. 
  • Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations. 
  • Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness. 
  • Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction. 
  • Participate in all required training. 
  • Maintain cleanliness and perform scheduled maintenance of the Company vehicle. 
  • Other duties as assigned. 

QUALIFICATIONS/REQUIREMENTS: 

  • Previous sales experience within the industry. 
  • Possess a valid Driver’s license and have a clean Driver’s Abstract. 
  • Ability to travel within assigned territory and work flexible hours. 
  • Ability to be positive and professional towards internal and external challenges. 
  • Ability to build and maintain strong customer relationships. 
  • Ability to work unsupervised and as part of a team.  
  • Strong time management skills with the ability to meet tight deadlines. 
  • Strong computer skills. 
  • Journey person ticket in Parts or heavy equipment considered an asset. 

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