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Call Jobs in Alberta (NOW HIRING)

The Brick

Call Centre Supervisor

Edmonton, AB · On-site

CA$54K - CA$65K/yr

As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support. This is a hands-on operations ...

The Brick

Call Centre Supervisor

Edmonton, AB

As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support.This is a hands-on operations ...

The Brick

Customer Care Call Center

Edmonton, AB · On-site

Previous experience in a call centre or customer service environment required * Professional phone and email etiquette * Utmost discretion with confidential customer information * Excellent data ...

Unifi

Airport Ramp Trainer Supervisor - YYC

Calgary, AB · On-site

General information Job Title Airport Ramp Trainer Supervisor - YYC Date Wednesday, June 10, 2026 Entity Unifi Aviation Canada, Inc. State Alberta City Calgary Base Pay Rate: $ 28.98 Full/Part Time ...

The Brick

Inbound Manager

Calgary, AB · On-site

Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand ...

Canadian Blood Services

Donor Centre Manager

Lethbridge, AB · On-site

CA$114K - CA$135K/yr

Job posting ID: 8896 Employment status: Regular full-time Salary/Rate of pay: $114,800.00 - $135,100.00 Application deadline: 2026-07-15 * This external job posting may close earlier than the ...

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All JobsCall JobsCall Jobs in Alberta

Call information

See Alberta salary details

$9

$18

$32

How much do call jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for call in Alberta is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What types of jobs are on-call?

On-call jobs involve employees being available to work outside regular hours, often on short notice, to handle emergencies or urgent tasks. Common on-call roles include healthcare providers, IT support, maintenance workers, and customer service representatives, who may need to respond during nights, weekends, or holidays. These positions often require flexibility and sometimes include additional compensation for on-call hours.

How to make 2000 a week working from home?

To make $2000 a week working from home, individuals often pursue high-paying remote roles such as sales, consulting, or freelance work in fields like writing, programming, or digital marketing. Building skills, gaining relevant certifications, and establishing a strong client base or network are essential for reaching this income level.

How to make $10,000 a month without a degree?

Earning $10,000 a month in a call-related role typically requires high-volume sales, management, or specialized skills such as technical support or customer success. Developing strong communication, sales techniques, and industry knowledge can help increase earning potential, often through commissions, bonuses, or overtime. Building experience and a reputation in the field can also lead to higher-paying opportunities without a degree.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and certain high-level consultants or contractors. These positions often require advanced education, certifications, significant experience, and sometimes involve irregular or demanding schedules.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Alberta? The most popular types of Call jobs in Alberta are:
What are popular job titles related to Call jobs in Alberta? For Call jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Call jobs in Alberta look for? The top searched job categories for Call jobs in Alberta are:
What cities in Alberta are hiring for Call jobs? Cities in Alberta with the most Call job openings:
Call jobs near you
Call Centre Supervisor

Call Centre Supervisor

The Brick

Edmonton, AB • On-site

CA$54K - CA$65K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 8 days ago

Job description

Looking for a leadership role where your skills help deliver exceptional customer experiences and open doors to future opportunities across Trans Global Service, The Brick, and LFL Group?

WELCOME HOME!

As a Call Centre Supervisor at Trans Global Service (TGS), you will lead the daily operations of a call centre team focused on appliance repair and customer support.
This is a hands-on operations leadership role responsible for coaching agents, onboarding new hires, managing schedules, and driving service performance in a fast-paced environment.
This role is ideal for a call centre leader who is ready to take ownership of team performance, training, and day-to-day operations.

About Trans Global Service

Trans Global Service (TGS) is the service organization of LFL Group, Canada’s largest retailer of furniture, appliances, and electronics.
With more than 300 team members across Canada, TGS provides appliance and furniture repair, installation, and assembly services for LFL customers, manufacturers, extended warranty companies and consumers.



  • Lead, coach, and support a team of call centre agents to deliver consistent, high-quality customer service
  • Train and onboard new hires, ensuring successful ramp-up and ongoing development
  • Monitor KPIs and provide regular coaching and feedback to improve individual and team performance
  • Manage daily service levels, queues, and workflow to meet operational and customer expectations
  • Handle escalated customer and store issues to ensure timely and professional resolution
  • Identify service challenges and improvement opportunities; collaborate with leadership on process and training enhancements
  • Support inbound and outbound calls during peak periods as needed

Operational Leadership Responsibilities

  • Develop and maintain agent schedules to ensure adequate staffing levels and achievement of service targets
  • Process payroll and review timesheets to ensure accurate and timely compensation
  • Coordinate vacation requests, leaves of absence, and shift changes while maintaining operational requirements
  • Prepare performance reports and support service level reviews (internal and customer-facing)
  • Act as a key liaison between customers, internal teams, and field service operations

  • 1+ year of call centre or customer service experience required
  • Previous leadership, senior agent or coaching experience preferred
  • Strong communication skills (verbal and written)
  • Ability to coach, train, and develop employees in a fast-paced environment
  • Strong problem-solving skills and ability to manage competing priorities
  • Experience working with performance metrics and driving team results
  • Proficiency with MS Office and call centre systems
  • Flexibility to support some Saturday shifts on a rotational basis
  • Bilingual (English/French) is a strong asset

  • A flexible and comprehensive benefits package, including paid vacation, extended health/medical, dental, vision care, life and disability insurance, RRSP matching, subsidized transit passes and an on-site gym.
  • Work-life balance: our call centre is open Monday–Friday 7am – 5pm and Saturdays 7am – 3:30pm. This role is primarily weekday shifts with one Saturday per month on a rotational basis.
  • Modern workspace: brand-new office in NW Edmonton with natural light and collaborative spaces.
  • Career Growth: TGS opens a multitude of future career opportunities, both inside TGS as well as at The Brick and other LFL Group divisions. 
  • Employee discounts on TGS services, Brick products and with partner companies such as mobile phones, fitness centre, insurance, hotels, car rentals, auto service and many more.
  • Free Parking: on-site parking for your convenience.
  •  
At TGS, you’ll be part of a growing national service organization where strong leaders can make an immediate impact on team performance, customer experience, and operational results.
Apply today and take the next step in your leadership career with TGS and LFL Group.

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com

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