ED Transfer Center Specialist
$73K - $73K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
$73K - $73K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
$73K - $73K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
Anniston, AL · On-site
$71K - $71K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
Anniston, AL · On-site
$71K - $71K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
$71K - $71K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
$71K - $71K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
Huntsville, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Huntsville, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Auburn, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Auburn, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Birmingham, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Birmingham, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Fairhope, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Fairhope, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Orange Beach, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Orange Beach, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Montgomery, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Montgomery, AL · On-site +1
$25/hr
Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...
Mobile, AL · On-site
$17 - $20/hr
... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... processing system and will be trained on a variety of call center tools to help properly prioritize ...
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Mobile, AL · On-site
$17 - $20/hr
... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... processing system and will be trained on a variety of call center tools to help properly prioritize ...
... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... processing system and will be trained on a variety of call center tools to help properly prioritize ...
... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... processing system and will be trained on a variety of call center tools to help properly prioritize ...
Mobile, AL · On-site
$17 - $20/hr
... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... processing system and will be trained on a variety of call center tools to help properly prioritize ...
Mobile, AL · On-site
$17 - $20/hr
... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... processing system and will be trained on a variety of call center tools to help properly prioritize ...
Mobile, AL · On-site
$20/hr
... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... processing system and will be trained on a variety of call center tools to help properly prioritize ...
Mobile, AL · On-site
$20/hr
... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... processing system and will be trained on a variety of call center tools to help properly prioritize ...
Mobile, AL · On-site
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
Mobile, AL · On-site
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care ...
Opelika, AL · On-site
BLS obtained within 90 days of hire/transfer or prior to taking call * ACLS obtained within 90 days of hire/transfer or prior to taking call * PALS obtained within 90 days of hire/transfer or prior ...
Opelika, AL · On-site
BLS obtained within 90 days of hire/transfer or prior to taking call * ACLS obtained within 90 days of hire/transfer or prior to taking call * PALS obtained within 90 days of hire/transfer or prior ...
Opelika, AL · On-site
BLS obtained within 90 days of hire/transfer or prior to taking call * ACLS obtained within 90 days of hire/transfer or prior to taking call * PALS obtained within 90 days of hire/transfer or prior ...
Opelika, AL · On-site
BLS obtained within 90 days of hire/transfer or prior to taking call * ACLS obtained within 90 days of hire/transfer or prior to taking call * PALS obtained within 90 days of hire/transfer or prior ...
BLS obtained within 90 days of hire/transfer or prior to taking call * ACLS obtained within 90 days of hire/transfer or prior to taking call * PALS obtained within 90 days of hire/transfer or prior ...
BLS obtained within 90 days of hire/transfer or prior to taking call * ACLS obtained within 90 days of hire/transfer or prior to taking call * PALS obtained within 90 days of hire/transfer or prior ...
Troy, AL · Hybrid
$210K - $240K/yr
... Call: transferred to Children's of Alabama PHIL line for triage, who will take care of the majority of calls Clinic providers will rotate weeks to be available to nurse triage line for calls ...
Troy, AL · Hybrid
$210K - $240K/yr
... Call: transferred to Children's of Alabama PHIL line for triage, who will take care of the majority of calls Clinic providers will rotate weeks to be available to nurse triage line for calls ...
$9.80 - $10.97
1% of jobs
$10.97 - $12.14
4% of jobs
$12.14 - $13.31
9% of jobs
$14.31 is the 25th percentile. Wages below this are outliers.
$13.31 - $14.48
13% of jobs
$14.48 - $15.65
22% of jobs
The median wage is $15.74 / hr.
$15.65 - $16.82
22% of jobs
$17.24 is the 75th percentile. Wages above this are outliers.
$16.82 - $17.99
14% of jobs
$17.99 - $19.15
8% of jobs
$19.15 - $20.32
4% of jobs
$20.32 - $21.49
3% of jobs
$21.49 - $22.66
1% of jobs
$9
$16
$22
As a Call Transfer specialist, you may encounter high call volumes, difficult callers, and the need to quickly understand and route inquiries to the appropriate departments. Multitasking is often required, as you'll manage multiple systems and ensure each caller’s information is accurately recorded for seamless handoffs. Working under time pressure while maintaining a positive and professional attitude can be demanding, but you are supported by supervisors and team resources. Over time, you’ll gain valuable communication and problem-solving skills, which can open up further opportunities in customer service, team leadership, or specialized support roles.
To thrive as a Call Transfer specialist, you need strong verbal communication, active listening, and attention to detail, typically with a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and customer relationship management (CRM) platforms is often required. Patience, professionalism, and a customer-service mindset are soft skills that help you excel in this role. These abilities are crucial for ensuring accurate call routing, maintaining customer satisfaction, and supporting smooth operations in fast-paced contact center environments.
A Call Transfer job involves answering incoming calls and redirecting them to the appropriate department, representative, or external contact. The role requires strong communication skills and the ability to quickly assess caller needs. Agents may work in customer service, sales, or technical support environments, ensuring smooth call transitions. Excellent multitasking and problem-solving abilities are essential for handling high call volumes efficiently.
$73K - $73K/yr
Other
Posted 23 days ago
5.0
Based on 14 frontline employees who took The Breakroom Quiz
933rd of 997 rated hospitals
Coordinates the transfer, transportation, and acceptance of patients for other facilities. Collects clinical information relative to a transfer request and then facilitates the transfer by matching the patients’ needs to the facility with bed capacity and service capability and the discretion of attending and nursing staff.
Works in collaboration with multiple departments to foster relationships with referring facilities, physicians, and hospital staff;
Performs transfer call center functions in a responsive manner answering calls, entering into a database consisting of facility service profiles, approved clinical protocols, established patient care protocols and healthcare information;
Coordinates transport of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, nursing homes and physician offices.
Facilitates patients throughput to a final destination with an ongoing focus on quality and efficiency;
Works directly with others involved in patient flow to ensure timely transfer, appropriate bed assignment, and provides accurate patient information to assist with the development on an initial plan of care;
Ensures accurate and concurrent data collection and maintenance using Microsoft Excel or other software programs;
Facilitates patient flow thorough the continuum of care to ensure appropriate level of care is assessed based on clinical staff discretion;
Collects patient information needed to begin the transfer process from nursing or physician staff and relays information to potential receiving facilities.
Monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives;
Communicates with physicians and outlying facilities regarding all patient transfers, potential bed placements, and assists with coordinating patient movement from one facility to another;
Connects nurse or physician with receiving facility physician or other staff to discuss patient condition and transfer requirements;Ensures compliance with EMTALA when arranging transfer and transport with receiving facility at the direction of nursing staff and physician staff;
Related duties as required and other duties as assigned.
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Northeast Alabama Regional Medical Center (RMC) is the premier regional health care provider for a five-county service area in northeast Alabama. With a total of 338 inpatient beds located at its primary campus, 125 at Stringfellow Memorial, and numerous outpatient facilities, urgent care and specialty clinics, RMC is the region’s leading provider of choice for more than 13,500 inpatients, 57,000 outpatients, nearly 1,800 newborn deliveries and 42,000 emergency room visits each year. We have a long, strong history of serving the local communities, including not only the city of Anniston, but also residents of Oxford, Jacksonville and the expanse of Calhoun County and surrounding areas. More than 2,000 employees, 300 volunteers and over 200 physicians, who represent a full range of medical specialties, including: cardiac, women’s, orthopedics, oncology and emergency services, provide state-of-the-art healthcare to patients with integrity, skill and compassion. As a community-based, not-for-profit health system, RMC provides unwavering commitment by each member of our health care team to deliver the highest-quality medical care with special attention given to the individual needs of each patient. RMC maintains a sharp focus on attracting and recruiting the right people — skilled and compassionate clinical and support staff members who advance our mission and pursue our vision of remaining the region’s premier choice for health care.
Health care and social assistance
1,001 - 5,000 Employees
Anniston, AL, US