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Call Taker Dispatcher Jobs (NOW HIRING)

Chatham County, GA

Call Taker Trainee

Savannah, GA · On-site

$42K/yr

Call Taker Trainee Discover the best of suburban and urban living in Chatham County, Coastal ... Enters calls for service into the Computer Aided Dispatch system and updates them as necessary.

GPKC LLC

Dispatcher/Call Taker

Grandview, MO · On-site

Collect necessary information for the driver based on the circumstances of the call. * Communicate effectively with customers and the dispatcher on duty to determine availability and ETA. * Swiftly ...

GPKC LLC

Dispatcher/Call Taker

Grandview, MO · On-site

$17 - $22/hr

Collect necessary information for the driver based on the circumstances of the call. * Communicate effectively with customers and the dispatcher on duty to determine availability and ETA. * Swiftly ...

GPKC LLC

Dispatcher/Call Taker

Grandview, MO · On-site

$17 - $22/hr

Collect necessary information for the driver based on the circumstances of the call.Communicate effectively with customers and the dispatcher on duty to determine availability and ETA.Swiftly and ...

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Call Taker Dispatcher information

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How much do call taker dispatcher jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for call taker dispatcher in the United States is $21.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.

What is a call taker dispatcher?

Call Taker Dispatchers are professionals who answer emergency and non-emergency calls, gather critical information from callers, and dispatch the appropriate emergency services such as police, fire, or medical assistance. They act as the first point of contact during emergencies and play a vital role in ensuring that help is sent quickly and efficiently. These individuals must remain calm under pressure, communicate clearly, and use specialized computer systems to log information and coordinate response teams.

What are the key skills and qualifications needed to thrive as a call taker dispatcher?

To thrive as a Call Taker Dispatcher, you need strong communication skills, quick decision-making abilities, and typically a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and sometimes specialized emergency dispatcher certifications is important. Exceptional listening, composure under pressure, and multitasking are vital soft skills for handling high-stress situations and providing clear instructions. These skills ensure efficient emergency response, accurate information relay, and public safety during critical incidents.

What are some common challenges faced by call taker dispatchers and how can they be managed?

Call Taker Dispatchers often face high-pressure situations where quick thinking and clear communication are essential. Managing multiple calls, prioritizing emergencies, and dealing with distressed callers can be challenging. Successful dispatchers use strong organizational skills, maintain composure under stress, and rely on teamwork with fellow dispatchers and first responders. Continuous training and debriefing sessions also help dispatchers handle the emotional demands of the role and improve response effectiveness.

What is the difference between Call Taker Dispatcher vs Emergency Dispatcher?

AspectCall Taker DispatcherEmergency Dispatcher
Required CredentialsHigh school diploma, communication skillsHigh school diploma, emergency communication training
Work EnvironmentCall centers, customer service settingsEmergency call centers, 911 dispatch
Employer & IndustryTransportation, security, customer servicePublic safety, law enforcement, fire services
Common Search & ComparisonOften compared for communication rolesFocused on emergency response coordination

While both roles involve handling calls and coordinating responses, a Call Taker Dispatcher primarily manages non-emergency or general inquiries in customer service or transportation settings. An Emergency Dispatcher specializes in urgent, life-saving situations, requiring specialized training for emergency response coordination. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

How much do call taker dispatchers make?

Call taker dispatchers typically earn a median annual salary of around $30,000 to $45,000, depending on experience, location, and employer. They often work in emergency services or customer support environments and may require certification or training in communication and dispatch procedures.

Is it hard to get hired as a call taker dispatcher?

Getting hired as a call taker dispatcher can vary depending on the employer and location, but generally requires good communication skills, the ability to handle stressful situations, and sometimes prior customer service or dispatch experience. Many positions also require a high school diploma or equivalent and may involve background checks and training on specific dispatch software. Competition can be moderate, but having relevant skills can improve chances of employment.

What states have the most Call Taker Dispatcher jobs?

States with the most job openings for Call Taker Dispatcher jobs include:

What are popular job titles related to Call Taker Dispatcher jobs?

For Call Taker Dispatcher jobs, the most frequently searched job titles are:

Call Taker Dispatcher jobs near you
Infographic showing various Call Taker Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,197 per year, or $21.7 per hour.

Call Taker - EMS Communications

Malden, MA • On-site

Cataldo Ambulance
201 - 500 employees
Learn more about Cataldo Ambulanceexternal

Other

Posted 27 days ago

Cataldo Ambulance rating

5.8

Company rating: 5.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Position Summary / General Scope:
The Call Taker is an entry level position in the Emergency Medical Dispatch and Communications Department. The Call Taker focuses on receiving and processing all non-emergency and emergency medical calls, rapidly gathering relevant information during call screening process, and providing pre-arrival instructions to a caller when applicable to assist in dispatching the appropriate level of EMS responders.
Key Responsibilities
  • Provide professional and courteous response while receiving incoming calls from the public, facility staff or other public safety entities requesting emergency and non-emergency assistance.
  • Determine the nature, severity and location of the medical emergency through structured questioning and obtain necessary information to determine the appropriate response and priority level.
  • Answer all incoming lines within the appropriate and required time periods and respond within the designated time frame.
  • Assist callers that have been placed on hold within the designated time period.
  • Utilize and maintain competency with CAD systems, properly documenting and maintaining information at all times.
  • Maintains accurate, real-time records of calls and incident times.
  • Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information.
  • Ensure all PCRs are synced as required prior to crew departure.
  • Accurately completes repetitive patient and other non-emergent bookings.
  • Multitask data entry 30-40 words per minute with active listening during call processing.
  • Maintains knowledge of and complies with all company policies, procedures, and guidelines at all times.
  • Must maintain a reliable attendance record
  • Completes other duties as requested and assigned

Education:
  • High school diploma or GED equivalent.
This is an entry-level role which includes an extensive training program. During the initial training the following required certifications will be completed as a part of the program and must be maintained following initial program completion.
Licensure, Certification, Registration:
  • EMD Certification
  • CPR Certification
  • 911 Certification
  • Telecommunicator Certification
* All may be obtained internally, required within the initial orientation period upon hire.
Experience:
  • 1 Year related experience in a customer service field/environment
  • 1 Year related experience utilizing computer systems, including web-based applications and some Microsoft Office applications preferred.
  • Preferred telecommunication experience and prior medical terminology training.
Knowledge, Skills and Abilities:
  • Excellent verbal communication. Communicates effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions.
  • Ability to speak clearly and concisely, providing detailed information under stressful circumstances.
  • Ability to record, transmit and report information accurately.
  • Analytical skills to gather and interpret data
  • Ability to exercise sound judgment and discretion at all times
  • Knowledge of medical terminology preferred, not required.
  • Ability to work in fast-paced environment and multi-task
  • Ability to work well independently and within a team setting
Requirements:
  • Day, Evening, Overnight, Weekends and Holidays may be required.
  • Ability to meet the essential duties and physical, mental and sensory requirements of the position at all times.
  • Comply with UDS drug screening at any and all times
  • Satisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually.

Physical, Mental and Sensory Requirements
  • Ability to hear various frequencies, distinguish sounds and work in environment with consistent background noise.

  • Consistent close eye work and clear vision for screens, color/depth perception, and peripheral vision for data analysis and monitoring.
  • Clear, concise verbal communication, potentially shouting or speaking loudly over noise, and active listening.
  • Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged time periods. (fingering, pushing, pulling).
  • Ability to sit, stand and alternate positions for extended periods of time.
  • Exerting light force up to 10-25 lbs. for tasks like lifting, carrying, pushing/pulling.
  • Ability to work in environment withconstant phone/radio calls, interruptions, urgent/emergency situations, and emotionally charged callers.
  • Strong multitasking, problem-solving, attention to detail, memory, and emotional stability in stressful environments

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