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Call Out Operator Jobs in Indiana (NOW HIRING)

Parkview Health

Telecommunications Operator

Fort Wayne, IN

$18.25 - $25.25/hr

Utilizing the Intellidesk (ID) call processing application, processes internal and external phone ... Carries out paging procedures for employees, providers, and other essential personnel. Information ...

Parkview Health

Telecommunications Operator

Fort Wayne, IN · On-site

$10.36 - $15.54/hr

Utilizing the Intellidesk (ID) call processing application, processes internal and external phone ... Carries out paging procedures for employees, providers, and other essential personnel. Information ...

Parkview Health

Telecommunications Operator

Fort Wayne, IN · On-site

$18.25 - $25.25/hr

Utilizing the Intellidesk (ID) call processing application, processes internal and external phone ... Carries out paging procedures for employees, providers, and other essential personnel. Information ...

Parkview Health

Telecommunications Operator

Fort Wayne, IN · On-site

$18.25 - $25.25/hr

Utilizing the Intellidesk (ID) call processing application, processes internal and external phone ... Carries out paging procedures for employees, providers, and other essential personnel. Information ...

Rolan Services LLC

Waterblast Operator

Lafayette, IN · On-site

$19/hr

Rotating call schedule So, now that you've learned the who, what, where, and why, you may be ... Just fill out our initial mobile-friendly online application . We hope to meet you soon! DAY-TO-DAY ...

Rolan Services LLC

Waterblast Operator

Lafayette, IN · On-site

$21/hr

Additionally, we offer paid holidays, quarterly bonuses, and a rotating call schedule. If this ... In order to keep things clean, you perform high-pressure water blasting, muck out tanks, clean ...

DwyerOmega

** Process Operator III - WOL

Wolcott, IN · On-site

$16.34 - $20.09/hr

Observe operation and note and segregate any obviously defective parts; call Leader or Machine ... Ability to walk back and forward thought-out facility * Ability to control operation of hand or ...

Energy transfer

Repairman (Project Crew)

Indianapolis, IN · On-site

$16.50 - $22.50/hr

Maintains Operator Qualifications required to perform assigned duties. * Perform energy isolation ... call-out during off-duty hours, including the weekend. • The position will require frequent ...

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Call Out Operator information

What are the key skills and qualifications needed to thrive as a Call Out Operator, and why are they important?

To excel as a Call Out Operator, you need strong verbal communication, attention to detail, and basic data entry skills, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and auto-dialing tools is typically required. Outstanding customer service orientation, patience, and the ability to remain calm under pressure are vital soft skills in this role. These abilities ensure accurate message delivery, efficient call handling, and a positive experience for both clients and recipients.

What are some common challenges faced by Call Out Operators, and how can they be managed effectively?

One of the main challenges for Call Out Operators is handling high call volumes while maintaining a positive and professional attitude. They may also encounter difficult or unresponsive contacts, requiring patience and strong communication skills. To manage these challenges, it's important to stay organized, use scripts effectively, and leverage support from team leads or supervisors. Regular team meetings and training sessions can also provide valuable strategies for managing stress and improving call outcomes.

What is a Call Out Operator?

A Call Out Operator is a professional responsible for making outbound calls, often on behalf of a company or organization. Their main duties include contacting clients or customers to provide information, conduct surveys, collect debts, or arrange appointments. Call Out Operators must have strong communication skills and be comfortable handling a high volume of calls. They often work in call centers or remotely and are expected to accurately document call outcomes and follow company protocols.

What is the difference between Call Out Operator vs Maintenance Technician?

AspectCall Out OperatorMaintenance Technician
Required CredentialsHigh school diploma, on-the-job trainingHigh school diploma, technical certifications often preferred
Work EnvironmentIndustrial sites, construction, utilitiesFactories, plants, facilities maintenance
Employer & Industry UsageUtilities, construction, manufacturingManufacturing, facilities management, industrial sectors
Common Search & Comparison IntentUnderstanding job roles, responsibilities, and qualificationsTechnical skills, maintenance tasks, certifications

While both roles operate in industrial and utility environments, a Call Out Operator primarily responds to emergency or scheduled calls to operate equipment or systems, often requiring quick decision-making. Maintenance Technicians focus on routine and preventive maintenance, troubleshooting, and repairs. The roles overlap in industry setting and credentials but differ in daily responsibilities and scope of work.

What are popular job titles related to Call Out Operator jobs in Indiana? For Call Out Operator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Out Operator jobs in Indiana look for? The top searched job categories for Call Out Operator jobs in Indiana are:
What cities in Indiana are hiring for Call Out Operator jobs? Cities in Indiana with the most Call Out Operator job openings:
Call Out Operator jobs near you
Telecommunications Operator

Telecommunications Operator

Parkview Health

Fort Wayne, IN

$18.25 - $25.25/hr

Full-time

Posted 15 days ago

Parkview Health rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

368th of 864 rated healthcare providers

Job description

Summary

The Telecommunications Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. Also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers. Utilizing the Intellidesk (ID) call processing application, processes internal and external phone calls for all Parkview Hospitals and PPG offices. As a subject matter expert (SME) on the Intellidesk application, references multiple directories for various hospital and specialty groups, processes internal and external on-call requests for disparate departments and uses mass communication applications. Conducts basic troubleshooting steps for equipment outages and escalates to the appropriate entity (supervisor, Facilities Management, Information Services, application vendor) if necessary. Communicates clearly and effectively under all conditions regarding customers’ needs in a concise and professional manner.

Duties and Responsibilities:

Call Management: Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.

Paging Procedures: Carries out paging procedures for employees, providers, and other essential personnel.

Information Hub: Acts as an information hub by providing accurate assistance to patients, employees, and external customers.

Call Transfers: Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.

Additional Duties: Assists with data entry for the department, staff and any paging information.

Compliance: Complies with all policies and standards.

Education

High School Diploma or GED is required.

Experience

Previous call center experience preferred. Experience in customer service and use of computers – hardware and software, and/or any use of an electronic medical record.

Other Qualifications

Knowledge of medical terminology and hospital policies is preferred. Geographical knowledge of the Parkview service area is preferred. Excellent verbal communication and customer service skills. Ability to manage high call volumes in a calm and professional manner. Ability to prioritize and multitask in a fast-paced environment.

What Parkview Health employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Parkview Health

Sourced by ZipRecruiter

Parkview Health, headquartered in Fort Wayne, IN, US, operates within the healthcare industry providing a wide range of medical services and community wellness programs. These include primary care, specialty health services, emergency care, rehabilitation, and home health services among others. The non-profit health system was founded in 1878 and continues to serve its surrounding communities with a dedication to quality health and wellness.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Fort Wayne, IN, US

Year founded

1995

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