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Call Manager Jobs in Raleigh, NC (NOW HIRING)

Valeris

Executive Case Manager (Remote)

Raleigh, NC · Remote

Managed through call/contact center structure, this role supports inbound and outbound calls to patients, caregivers, specialty pharmacies and healthcare professionals. * Performs post Benefits ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Call Pernell, Inc.

Dispatcher

Smithfield, NC · On-site

If YES, then you could be the next full-time Dispatcher with Call Pernell, Inc. ! Our Smithfield ... Ability to multitask and manage time effectively in a fast-paced environment * High school diploma ...

Call Pernell, Inc.

Dispatcher

Smithfield, NC · On-site

If YES, then you could be the next full-time Dispatcher with Call Pernell, Inc. ! Our Smithfield ... Ability to multitask and manage time effectively in a fast-paced environment * High school diploma ...

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Call Manager information

See Raleigh, NC salary details

$26.3K

$56.9K

$97.6K

How much do call manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call manager in Raleigh, NC is $56,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
What are the most commonly searched types of Call jobs in Raleigh, NC? The most popular types of Call jobs in Raleigh, NC are:
What are popular job titles related to Call Manager jobs in Raleigh, NC? For Call Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Raleigh, NC look for? The top searched job categories for Call Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Manager jobs? Cities near Raleigh, NC with the most Call Manager job openings:
Call Manager jobs near you

BDC/Call Center Representive

Classic Toyota of Henderson

Henderson, NC

$14 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Job Title: BDC / Call Center Representative – Automotive Dealership (Toyota)

Location: Classic Toyota Of Henderson
Employment Type: Full-Time
Department: Business Development Center (BDC)

Position Overview

We are seeking a motivated and customer-focused BDC / Call Center Representative to join our automotive team. This role is the first point of contact for our customers, handling inbound and outbound calls for both sales and service departments, scheduling appointments, and managing internet leads.

The ideal candidate is energetic, organized, and comfortable communicating with customers in a fast-paced environment.

Key Responsibilities
  • Answer inbound calls for sales and service inquiries in a professional and friendly manner
  • Schedule and confirm appointments for sales consultations and service visits
  • Respond to internet leads (email, website, third-party platforms) promptly and effectively
  • Make outbound follow-up calls to customers regarding:
    • Missed appointments
    • Service reminders
    • Sales opportunities
  • Accurately log all customer interactions in the CRM system
  • Provide basic information on vehicles, services, pricing, and availability
  • Work closely with sales and service teams to ensure a smooth customer experience
  • Meet or exceed daily, weekly, and monthly performance goals
Qualifications
  • Previous call center, BDC, or customer service experience preferred
  • Automotive dealership experience is a plus (but not required)
  • Strong verbal and written communication skills
  • Ability to multitask and stay organized in a fast-paced environment
  • Comfortable using computers, CRM systems, and phone systems
  • Positive attitude with a customer-first mindset
  • Reliable and punctual
Compensation & Benefits
  • Competitive hourly pay + performance bonuses
  • Paid training
  • Health, dental, and vision insurance (if applicable)
  • Paid time off (Vacation and Sick Leave)
  • Opportunities for growth within the dealership
  • 401K plus match
Schedule
  • Full-time position
  • Must be available to work flexible hours, including some evenings and weekends
Why Join Us?

Join a team that values customer service, teamwork, and growth. As a BDC Representative, you play a critical role in driving business and creating exceptional customer experiences from the very first interaction.

Apply today to start your career in the automotive industry!

Apply