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Call Manager Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Procom Consultants Group

Network Engineer

Durham, NC · On-site

Advanced knowledge in Cisco Network including: o Cisco switches & routers o Cisco Call Manager o Cisco Wireless o Cisco Loadbalancer Excellent interpersonal, organizational, customer service ...

Blaze

Call Center Representative

Raleigh, NC

$60K/yr

Manage and prioritize a high volume of calls to ensure efficiency and productivity. * Work closely with the scheduling team to optimize field staff assignments and minimize downtime. * Communicate ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsCall Manager JobsCall Manager Jobs in Raleigh, NC

Call Manager information

See Raleigh, NC salary details

$28.7K

$62K

$106.4K

How much do call manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for call manager in Raleigh, NC is $62,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and experienced attorneys. These positions often require advanced skills, extensive experience, and sometimes professional certifications. Income levels vary based on industry, location, and individual performance.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Manager or Operations Manager, which can earn salaries exceeding $70,000 annually. These positions often require leadership skills, experience in customer service, and knowledge of call center software and metrics.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What jobs in the US pay 300,000 a year?

For a Call Manager, high-paying roles typically involve senior management positions in large organizations, often requiring extensive experience, leadership skills, and industry knowledge. Such roles may include director or executive-level positions in call center operations or customer service management, which can reach or exceed $300,000 annually with bonuses and incentives. Achieving this salary usually requires advanced certifications, a strong track record, and working in high-demand industries or large-scale companies.

What job makes $10,000 a month without a degree?

A call manager role typically does not require a degree and can pay around $10,000 per month with experience and strong leadership skills. High earnings in such roles often depend on the size of the organization, performance, and industry, with some managers earning this level through bonuses and commissions.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
What are the most commonly searched types of Call jobs in Raleigh, NC? The most popular types of Call jobs in Raleigh, NC are:
What are popular job titles related to Call Manager jobs in Raleigh, NC? For Call Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Raleigh, NC look for? The top searched job categories for Call Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Manager jobs? Cities near Raleigh, NC with the most Call Manager job openings:
Call Manager jobs near you
Project Manager - Servicenow ITSM (IT Healthcare) (Raleigh, NC)

Project Manager - Servicenow ITSM (IT Healthcare) (Raleigh, NC)

Cedent

Raleigh, NC • On-site

$95K - $113K/yr

Contractor

Posted 6 days ago

Job description

Position Overview:
The Project Manager will be responsible for leading the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and building call workflows with the CXone Cloud Contact Center platform. This role involves managing the deployment of integrated helpdesk operations across the healthcare system and optimizing service workflows to enhance support for end-users. The Project Manager will also serve as a consultant on the EHR Change Management Board and assist in developing change management workflows within ServiceNow to ensure compliance and seamless operations.
Key Responsibilities:
Project Management:
  • Lead the end-to-end project management of the centralized EHR helpdesk implementation using ServiceNow ITSM and CXone Cloud Contact Center, ensuring that all deliverables, timelines, and quality standards are met.
  • Develop detailed project plans, timelines, budgets, and resource allocations to ensure project goals are achieved within scope and on time.
  • Manage communication and collaboration between internal IT teams, clinical stakeholders, vendors, and external partners.
  • Coordinate with cross-functional teams to ensure the integration of CXone with the helpdesk solution and ServiceNow for seamless call routing, ticketing, and workflow automation.
ServiceNow ITSM & Workflow Design:
  • Oversee the customization and configuration of ServiceNow ITSM modules (Incident, Problem, Request, and Change Management) to support the EHR helpdesk functions.
  • Design, build, and implement workflows within ServiceNow to automate and improve helpdesk operations, including ticket prioritization, assignment, and escalation.
  • Collaborate with internal teams to map out and optimize the ServiceNow workflows that are tied to EHR support and helpdesk operations.
CXone Cloud Contact Center:
  • Implement and configure CXone Cloud Contact Center to streamline helpdesk communications and call management.
  • Design and build call workflows, ensuring that calls are routed efficiently based on ticket priority and specialist availability.
  • Oversee the integration between CXone and ServiceNow, ensuring that call data is captured and linked to service tickets for reporting and workflow automation.
EHR Change Management:
  • Serve as a key consultant and contributor on the EHR Change Management Board, ensuring that any changes to the EHR system are appropriately reviewed, tested, and implemented.
  • Design and implement Change Management workflows within ServiceNow, ensuring proper governance and documentation of changes across healthcare facilities.
  • Ensure alignment with industry standards and regulatory requirements (e.g., HIPAA, HITECH) during the management of system changes and upgrades.
Stakeholder Engagement & Training:
  • Gather requirements from clinical and administrative departments to ensure that the helpdesk solution meets end-user needs and organizational goals.
  • Coordinate user acceptance testing (UAT) and oversee training programs for helpdesk staff and end-users on the ServiceNow and CXone platforms.
  • Provide regular updates to senior leadership on project status, risks, and key performance indicators (KPIs).
Post-Implementation Support & Continuous Improvement:
  • Provide ongoing support after the go-live of the centralized helpdesk and CXone call center solution, ensuring smooth operations and issue resolution.
  • Monitor performance metrics and user feedback to identify areas for improvement in helpdesk processes, call management, and overall system efficiency.
  • Lead efforts to optimize and continuously improve the helpdesk operations and workflows.
Qualifications:
Education:
  • Bachelor's degree in Information Technology, Healthcare Informatics, Business Administration, or a related field. Master's degree preferred.
  • Project Management Professional (PMP), Certified ScrumMaster (CSM), or ITIL certification is highly desirable.
Experience:
  • 5+ years of project management experience, preferably in healthcare IT or EHR implementations.
  • Proven experience with ServiceNow ITSM platform implementation, including designing and optimizing workflows.
  • Experience with CXone Cloud Contact Center or other call center/contact center solutions.
  • Experience with EHR Change Management, including involvement with change management boards and the creation of change governance workflows.
  • Strong understanding of EHR systems and their support/operational requirements.
  • Exceptional communication and leadership skills, with the ability to engage and influence cross-functional teams and stakeholders.
  • Analytical and problem-solving skills to assess system performance, troubleshoot issues, and drive continuous improvement.
Required/Desired Skills and Experience:
  • 5 years of Strong project management skills, with the ability to manage complex, multi-phase projects from initiation through completion Required
  • 5 years of Knowledge of ITSM best practices and the ability to design effective helpdesk workflows using ServiceNow Required
  • 5 years of Strong understanding of EHR systems and healthcare IT environments, with experience managing change in compliance with HIPAA and HITECH Required
  • 5 years of Proficiency with CXone or similar cloud contact center platforms, including call flow design and integration with helpdesk systems Required.

This is a contract position
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About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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