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Call Manager Jobs in Raleigh, NC (NOW HIRING)

krg technology inc

Voice Engineer 2

Cary, NC

Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager Express and High Availability solutions. - Minimum 3-5 years' experience providing and implementing ...

AmNet Services, Inc.

Systems Analyst - II

Cary, NC · On-site

A UCCaaS Repair/MACD technician will troubleshoot UCCaaS repairs and process MACD requests via Cisco Call Manager, CUCDM and Cisco Unity. The UCCaaS Repair/MACD technician will communicate directly ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site +1

Overview The Call Center Manager is responsible for the overall leadership, management, and performance of a customer contact center operation. This role provides strategic and operational oversight ...

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Call Manager information

See Raleigh, NC salary details

$28.7K

$62K

$106.4K

How much do call manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call manager in Raleigh, NC is $62,048.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Raleigh, NC?

The most popular types of Call jobs in Raleigh, NC are:

What are popular job titles related to Call Manager jobs in Raleigh, NC?

For Call Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Raleigh, NC look for?

The top searched job categories for Call Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Manager jobs?

Cities near Raleigh, NC with the most Call Manager job openings:

Call Manager jobs near you

Network Ops (Voice) Engineer- L3 At Durham, NC - Contract

krg technology inc

Durham, NC

Full-time

Re-posted 6 days ago

Job description

Company Description

Lalitha Priya T

KRG Technologies Inc 


Job Description

Title: Network Ops Engineer- L3

Location: Durham, NC 

Duration: Longterm Contract  


Network Ops Engineer: 


Cisco Certified Network Associate (CCNA) Voice/Collaboration or higher level Ce1tification. -

Proficient in VoIP infrastructure and protocols- SIP, MGCP, SCCP and SRTP. Cisco Unified Communication Manager vl0.5 and above. -

Experience in Cisco Unified Call Manager Express and High Availability solutions. -

Minimum 3-5 years' experience providing and implementing network infrastructures and must have experience developing, operating, and managing a VoIP environment. -

Takes ownership of assigned tasks: motivated to improve system design, performance, and overall user experience. -

Strong understanding of Network Management implementation and Voice network.

Understanding of integrating Cisco Voice networks with other platforms.

Experience with implementation and management of Cisco Call Manager servers. -

Experience with the implementation and management of Cisco Prime Collaboration and modules.

Understanding the interfacing routers/switches with encryption devices.

Basic understanding of networking protocols, QoS etc.

Excellent oral and written communications skills 



Thanks for your time.


Kind Regards,


Lalitha Priya. T

Sr.IT Recruiter  

KRG Technologies Inc

Direct: 661-367-8000 EXN: 211. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

Social media

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