Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager Express and High Availability solutions. - Minimum 3-5 years' experience providing and implementing ...
Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager Express and High Availability solutions. - Minimum 3-5 years' experience providing and implementing ...
Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager Express and High Availability solutions. - Minimum 3-5 years' experience providing and implementing ...
Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager Express and High Availability solutions. - Minimum 3-5 years' experience providing and implementing ...
Systems Analyst - II
Cary, NC · On-site
A UCCaaS Repair/MACD technician will troubleshoot UCCaaS repairs and process MACD requests via Cisco Call Manager, CUCDM and Cisco Unity. The UCCaaS Repair/MACD technician will communicate directly ...
Systems Analyst - II
Cary, NC · On-site
A UCCaaS Repair/MACD technician will troubleshoot UCCaaS repairs and process MACD requests via Cisco Call Manager, CUCDM and Cisco Unity. The UCCaaS Repair/MACD technician will communicate directly ...
208029 / Senior Call Center Engineer
$101K - $138K/yr
Application Development Project Management Quality Assurance Business/Systems Analysis ... Senior Call Center Engineer Job Details Provide expert consultation in one or more areas for the ...
208029 / Senior Call Center Engineer
$101K - $138K/yr
Application Development Project Management Quality Assurance Business/Systems Analysis ... Senior Call Center Engineer Job Details Provide expert consultation in one or more areas for the ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified Communications systems including ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Manage project operations within the call center to meet client expectations. * Act as department contact for all client issue escalations. * Ensure SOP's are adhered to and works with QA to review ...
Call Center Representative
$15.75 - $19.75/hr
Call Center Representative - Dermatology Location: Onsite Department: Dermatology Shift: Monday ... This role serves as the first point of contact for patients by managing incoming calls ...
Call Center Representative
$15.75 - $19.75/hr
Call Center Representative - Dermatology Location: Onsite Department: Dermatology Shift: Monday ... This role serves as the first point of contact for patients by managing incoming calls ...
Call Center Representative
$17.50 - $18/hr
Call Center Representative - Dermatology Location: Cary, NC | Onsite Department: Dermatology Shift ... This role serves as the first point of contact for patients by managing incoming calls ...
Call Center Representative
$17.50 - $18/hr
Call Center Representative - Dermatology Location: Cary, NC | Onsite Department: Dermatology Shift ... This role serves as the first point of contact for patients by managing incoming calls ...
Cisco Unified Communications Manager/Call Manager Cisco Unity/Unity Connection Cisco Contact Center (UCCX) Cisco Unified Meeting Place and Webex Cisco Unified Presence Cisco Unified Mobility Cisco ...
Cisco Unified Communications Manager/Call Manager Cisco Unity/Unity Connection Cisco Contact Center (UCCX) Cisco Unified Meeting Place and Webex Cisco Unified Presence Cisco Unified Mobility Cisco ...
Call Center Representative
$18 - $20/hr
We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and ... Experience with CRM systems and customer service tools * Ability to adapt to different customer ...
Quick apply
Call Center Representative
$18 - $20/hr
We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and ... Experience with CRM systems and customer service tools * Ability to adapt to different customer ...
Call Center Representative
Raleigh, NC · On-site
$18 - $20/hr
We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and ... Experience with CRM systems and customer service tools * Ability to adapt to different customer ...
Call Center Representative
Raleigh, NC · On-site
$18 - $20/hr
We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and ... Experience with CRM systems and customer service tools * Ability to adapt to different customer ...
Qualifications Minimum 5+ years of related IP telephony implementation experience including many of the following: • Cisco Unified Communications Manager/Call Manager • Cisco Unity/Unity ...
Qualifications Minimum 5+ years of related IP telephony implementation experience including many of the following: • Cisco Unified Communications Manager/Call Manager • Cisco Unity/Unity ...
Call Manager information
See Raleigh, NC salary details
$26.3K - $32.8K
5% of jobs
$32.8K - $39.3K
13% of jobs
$42K is the 25th percentile. Wages below this are outliers.
$39.3K - $45.7K
16% of jobs
The median wage is $52K / yr.
$45.7K - $52.2K
16% of jobs
$52.2K - $58.7K
15% of jobs
$63.1K is the 75th percentile. Wages above this are outliers.
$58.7K - $65.2K
14% of jobs
$65.2K - $71.7K
8% of jobs
$71.7K - $78.2K
6% of jobs
$78.2K - $84.6K
3% of jobs
$84.6K - $91.1K
2% of jobs
$91.1K - $97.6K
1% of jobs
$26.3K
$56.9K
$97.6K
How much do call manager jobs pay per year?
As of Jul 27, 2026, the average yearly pay for call manager in Raleigh, NC is $56,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,900.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?
To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.
What are Call Managers?
Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
How does a Call Manager typically collaborate with other departments to improve customer service?
A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
What are the most commonly searched types of Call jobs in Raleigh, NC? The most popular types of Call jobs in Raleigh, NC are:
What are popular job titles related to Call Manager jobs in Raleigh, NC? For Call Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Raleigh, NC look for? The top searched job categories for Call Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Call Manager jobs? Cities near Raleigh, NC with the most Call Manager job openings:
Other
Posted 15 days ago
Job description
Company Description
Lalitha Priya T
KRG Technologies Inc
Job Description
Title: Network Ops Engineer- L3
Location: Durham, NC
Duration: Longterm Contract
Network Ops Engineer:
Cisco Certified Network Associate (CCNA) Voice/Collaboration or higher level Ce1tification. -
Proficient in VoIP infrastructure and protocols- SIP, MGCP, SCCP and SRTP. Cisco Unified Communication Manager vl0.5 and above. -
Experience in Cisco Unified Call Manager Express and High Availability solutions. -
Minimum 3-5 years' experience providing and implementing network infrastructures and must have experience developing, operating, and managing a VoIP environment. -
Takes ownership of assigned tasks: motivated to improve system design, performance, and overall user experience. -
Strong understanding of Network Management implementation and Voice network.
Understanding of integrating Cisco Voice networks with other platforms.
Experience with implementation and management of Cisco Call Manager servers. -
Experience with the implementation and management of Cisco Prime Collaboration and modules.
Understanding the interfacing routers/switches with encryption devices.
Basic understanding of networking protocols, QoS etc.
Excellent oral and written communications skills
Thanks for your time.
Kind Regards,
Lalitha Priya. T
Sr.IT Recruiter
KRG Technologies Inc
Direct: 661-367-8000 EXN: 211.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About KRG Technologies
Sourced by ZipRecruiter
KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Valencia, CA, US
Year founded
2003