ZipRecruiter

Log In

1

Call Manager Jobs in Colorado (NOW HIRING)

Enstrom

Seasonal Call Center Representative

Grand Junction, CO · On-site

$15 - $19.50/hr

Seasonal Call Center Representative Join the Enstrom Candies Team Are you a people person with a ... DUTIES AND RESPONSIBILITIES: 1. Manage large amounts of inbound calls by answering incoming phone ...

ClearanceJobs

Call Center Representative Jobs

Golden, CO · On-site

$17 - $19/hr

Requesting and managing office and warehouse supplies * Filing, documentation, and record retention ... Operate standard office and call center equipment, including computers, phone systems, printers ...

previous pagenext page

Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Colorado

Call Manager information

See Colorado salary details

$31K

$67.1K

$115.1K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Colorado is $67,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,900.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Colorado?

The most popular types of Call jobs in Colorado are:

What are popular job titles related to Call Manager jobs in Colorado?

For Call Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Colorado look for?

The top searched job categories for Call Manager jobs in Colorado are:

What cities in Colorado are hiring for Call Manager jobs?

Cities in Colorado with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Colorado as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $67,122 per year, or $32.3 per hour.

Service Unit Manager - Call Center

Willis Towers Watson

Denver, CO • On-site

$71K - $71K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Willis Towers Watson rating

8.3

Company rating: 8.3 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

36th of 154 rated financial services

Job description


The Service Unit Manager is responsible for leading and developing a high-performing remote customer service team at CEBT. This role oversees six direct reports and an additional six team members through subordinate leaders. The Service Unit Manager is accountable for workforce planning, employee development, customer service excellence, operational efficiency, and fostering a positive, inclusive team culture. The ideal candidate is a reliable self-starter who responds quickly to business needs, solves complex problems effectively, and builds strong relationships across a diverse and distributed workforce.
Location: This position is based in Denver, CO. While the role is remote/virtual, preference will be given to candidates who are local to the Denver area.
Key Responsibilities
Team Leadership & Development
  • Lead, coach, and develop six direct reports and indirectly support an additional six team members.
  • Foster a culture of accountability, collaboration, engagement, and continuous improvement.
  • Conduct regular one-on-one meetings, performance reviews, and development planning.
  • Identify talent, support career growth, and create succession plans for key roles.
  • Promote inclusion and effectively manage a diverse remote workforce.

Call Center Operations
  • Oversee daily operations of the remote call center to ensure service levels, quality standards, and business objectives are achieved.
  • Monitor staffing needs, workforce utilization, schedules, and resource allocation.
  • Partner with leadership to forecast workloads and adjust staffing plans accordingly.
  • Analyze operational metrics and implement improvements to increase efficiency and customer satisfaction.

Customer Service Excellence
  • Ensure exceptional customer experiences through consistent service delivery and adherence to established processes.
  • Identify trends, customer concerns, and service gaps, implementing corrective actions as needed.
  • Develop and refine customer service procedures, workflows, and best practices.
  • Maintain a strong focus on quality assurance and continuous process improvement.

Problem Solving & Decision Making
  • Investigate and resolve escalated customer, employee, and operational issues.
  • Use data and critical thinking to identify root causes and implement sustainable solutions.
  • Make timely decisions in a fast-paced environment while balancing customer and business needs.
  • Anticipate challenges and proactively develop action plans to mitigate risks.

Communication & Culture Building
  • Establish trust and rapport with team members in a remote environment.
  • Communicate expectations clearly and provide timely feedback and support.
  • Champion employee engagement initiatives that strengthen team morale and culture.
  • Collaborate effectively with cross-functional partners and leadership teams.

Qualifications
Required
  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years of customer service or call center leadership experience.
  • 3+ years of people management experience, including leading supervisors or team leads.
  • Experience managing remote or geographically dispersed teams.
  • Proven ability to coach, develop, and retain employees.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency with customer service systems, reporting tools, and Microsoft Office applications.

Preferred
  • Experience in benefits administration, healthcare, insurance, or related industries.
  • Workforce management and call center performance management experience.
  • Experience leading process improvement initiatives.

Key Competencies
  • Leadership and coaching
  • Customer-focused mindset
  • Accountability and dependability
  • Strong sense of urgency and responsiveness
  • Strategic thinking and execution
  • Problem-solving and decision-making
  • Relationship building
  • Adaptability and resilience
  • Collaboration and teamwork
  • Inclusive leadership

Success Factors
The successful candidate will be:
  • A dependable leader who follows through on commitments.
  • A self-starter who takes initiative without requiring constant direction.
  • Responsive and proactive in addressing team and operational needs.
  • Skilled at balancing employee development with business objectives.
  • Passionate about creating a positive, engaging team culture.
  • Comfortable managing change and driving continuous improvement in a remote work environment.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $82,000 -$85 000 USD annually. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
  • Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets

What Willis Towers Watson employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply