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Call Manager Jobs in Colorado (NOW HIRING)

SofTec Solutions

Telecom Engineer

Denver, CO · On-site

OR 6 years of technical experience in Nortel/Client PBX management without a BA Degree or an equivalent combination of education and technical experience. • Cisco Call Manager and VoIP arena ...

GDIT

Senior Network Engineer

Colorado Springs, CO · On-site

$97K - $132K/yr

Administer and support key network-related software, including Cisco Call Manager (VoIP), SolarWinds (network monitoring), and Microsoft NPS (access control). * Diagnose and resolve network issues ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO

$60K - $75K/yr

The focus of this role is providing support to the Call Center Managers and Supervisors in the evaluation of calls and call scoring of agents, providing a clear pathway for agents to grow in their ...

Antech Diagnostics

Call Quality Analyst

Loveland, CO · On-site

$60K - $75K/yr

The focus of this role is providing support to the Call Center Managers and Supervisors in the evaluation of calls and call scoring of agents, providing a clear pathway for agents to grow in their ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Requesting and managing office and warehouse supplies * Filing, documentation, and record retention ... Operate standard office and call center equipment, including computers, phone systems, printers ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Requesting and managing office and warehouse supplies * Filing, documentation, and record retention ... Operate standard office and call center equipment, including computers, phone systems, printers ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Requesting and managing office and warehouse supplies * Filing, documentation, and record retention ... Operate standard office and call center equipment, including computers, phone systems, printers ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Good writing, time management, interpersonal, organizational, and communication skills * The ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO · On-site

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Good writing, time management, interpersonal, organizational, and communication skills * The ...

ASCENSUS

Call Center Representative

Denver, CO · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

360 IT Professionals

Call Center Representative

Denver, CO

$16.50 - $20.50/hr

Qualifications * Minimum of 1 year of experience in a call center * Strong phone and verbal ... Familiarity with CRM Systems * Experience using IVR/ACD (Five9, Cisco, etc) Additional Information ...

Ascensus

Call Center Representative

Aurora, CO · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any ...

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Call Manager information

See Colorado salary details

$31K

$67.1K

$115.1K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Colorado is $67,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,900.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Colorado?

The most popular types of Call jobs in Colorado are:

What are popular job titles related to Call Manager jobs in Colorado?

For Call Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Colorado look for?

The top searched job categories for Call Manager jobs in Colorado are:

What cities in Colorado are hiring for Call Manager jobs?

Cities in Colorado with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Colorado as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $67,122 per year, or $32.3 per hour.

Telecom Engineer

SofTec Solutions

Denver, CO • On-site

Contractor

Re-posted 9 days ago

Job description

Company Description
Who We Are:
We are an IT Consulting Solutions firm who fosters partnerships between Commercial & Government organizations with IT Professionals. We do this by collaborating with our customers to understand their culture and provide value by using integrity, flexibility, and repeatable quality processes. We were founded in 1996 in Denver and have numerous accolades including Denver Business Journal's "Top Software Developers , "Fastest Growing Companies , and Inc. Magazine's "Fastest Growing Companies in America .
Job Description
Are you a Telecom Engineer who would like to work at an innovative and fast-paced company changing the way doctors interact with their patients? If so, we want to talk to you!
What you'll be doing:
Provides implementation and maintenance support of enterprise electronic voice communications network. Provide scalable voice network solution for clinical and campus environments and assist senior team members on complex projects, including all technical aspects of: Voice Network Management solutions, SoNet Ring implementations, design and new voice switch implementations, technical and procedural documentation, and disaster recovery planning/testing. Provides analyst functions of: trunk/network utilization and traffic balancing and recommendations, security violations, technical aspects of the Call Accounting implementation, project planning, IVR/ACD/call routing design and implementation, cost management, and new technology implementation. Performs other advanced telecommunications duties including strategic planning. Performs assignments in troubleshooting software and/or hardware problems for voice network based systems and installation. Works with internal customers, vendors, and internal support personnel to achieve maximum network and equipment availability in a critical need 7 X 24 environment. Overtime and on-call support as needed.
Qualifications
We want our people to be set up for success, so we have a few required skill sets that must be met:
• Four years of technical experience in Nortel PBX /Key/MerMail/Meridian Max/Client, Cisco Call Manager system administration management with a BA Degree in Telecommunications or equivalent technical field; OR 6 years of technical experience in Nortel/Client PBX management without a BA Degree or an equivalent combination of education and technical experience.
• Cisco Call Manager and VoIP arena experience a must.
• Four years call center experience required.
• Proven experience in dealing with carriers, equipment vendors, and cost management.
• Proficiency in Microsoft Word, Excel, Word, Access, Project, and Visio required.
Additional Information
What's in it for you:
Yes, we knew you'd want to ask that. Here's what's in it for you.
  • The chance to be part of a revolutionary team that will essentially change the way doctors and hospitals do business which will ultimately improve patient care, reduce costs, and increase positive patient outcomes (i.e. save lives).
  • You get to work for a company who believes in doing good, not for profit sake but for the sake of taking care of others. We believe in social responsibility.
  • You will gain (or increase) experience using the latest technologies as well as developing some technologies that will be used worldwide.
  • Oh yeah, you also get a hot downtown location, and much more.

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