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Call Listener Jobs in Wilson, NC (NOW HIRING)

Renfrow

Plumbing - Service Technician

Clayton, NC · On-site

$60K - $120K/yr

Handling customer queries, troubleshooting/resolving problems, responding to call-outs, and ... Good communication and listening skills * Good work ethic and willingness to learn new methods.

Learning Care Group

Daycare Lead Teacher

Clayton, NC

$12.75 - $17/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

Everbrook Academy

Daycare Lead Teacher

Clayton, NC · On-site

$12.75 - $17/hr

We listen and we know what you're looking for: * You want benefits. We support you with a minimum ... Call the shots! Take the lead on classroom management and curriculum implementation, plus be an ...

Learning Care Group

Daycare Lead Teacher

Clayton, NC · On-site

$12.75 - $17/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

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All JobsCall Listener JobsCall Listener Jobs in Wilson, NC

Call Listener information

See Wilson, NC salary details

$9

$15

$21

How much do call listener jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call listener in Wilson, NC is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.83 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Wilson, NC?

For Call Listener jobs in Wilson, NC, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Wilson, NC look for?

The top searched job categories for Call Listener jobs in Wilson, NC are:

What cities near Wilson, NC are hiring for Call Listener jobs?

Cities near Wilson, NC with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Wilson, NC as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,563 per year, or $15.7 per hour.

Customer Service Representative - New Jersey Call Center

Rocky Mount, NC • On-site

Answering Service Care
See more jobs at Answering Service Careexternal

$18.50/hr

Other

Medical, Dental, Vision, PTO

Posted 7 days ago

Job description

Answering Service Agent Role

Empathize. Communicate. Resolve.

We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed. Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries.

What You'll Do
  • Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
  • Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
  • Perform lead intakes, gather information, and document details with precision
  • Schedule appointments and transfer calls to the appropriate contacts as needed
  • Dispatch messages accurately and efficiently, ensuring clear and detailed communication
  • Navigate multiple systems and maintain thorough call documentation
  • Provide outstanding customer service by demonstrating empathy and patience
  • Live chat, SMS, and email support
Qualifications
  • Strong verbal and written communication skills
  • Ability to multi-task and remain focused in a fast-paced environment
  • Excellent listening skills and a keen attention to detail
  • Empathetic and compassionate approach to customer interactions
  • Intermediate to advanced computer skills
  • Ability to maintain positivity and patience under pressure
Compensation

At Answering Service Care, we reward hard work and dedication, with competitive pay, weekly direct deposit, and real bonus potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry.

Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)

Answering Service Agent Rates of Pay:

  • New Jersey
    • Pay Rate at Hire: $18.50/hr + Weekly Performance Bonus Potential
    • 4 Month Anniversary: $19.00/hr + Weekly Performance Bonus Potential
Benefits
  • Health/Dental/Vision Coverage (FT)
  • PTO (Start earning on day one)
  • Employee Assistance Program (Free Training & Development Courses)
  • Childcare Reimbursement
  • Gym Membership Reimbursement
Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
Join Our Team

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply