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Call Listener Jobs in Vaughan, ON (NOW HIRING)

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Entry Level Sales Associate (Work From Home)

Brampton, ON · Remote

CA$60K - CA$80K/yr

  • Medical

  • Dental

  • Vision

  • Life

It's to listen, communicate clearly, present the available options, and help the client decide what ... Retail * Hospitality * Customer service * Call center work * Recruiting * Education

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Demant

Appointment Specialist - (Manitoba)

Toronto, ON · Hybrid

  • Medical

  • Vision

  • Life

  • PTO

Use call guides and workflows as frameworks while exercising professional judgment to adapt ... Build rapport with new and existing clients, listen actively, and communicate clearly to help ...

mSupply

Customer Care Representative

Vaughan, ON

CA$20 - CA$23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Responsible for completing call logs and reports. * Raises awareness and communicates with ... Using hearing to talk, listen, and use phones 1-6 hours per day * Using office equipment ...

Acara Solutions

Vehicle Techician

Toronto, ON

CA$28/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

goeasy

Customer Service Representative

Mississauga, ON

$18.10/hr

  • Medical

  • PTO

Create positive customer experiences by responding, listening, engaging and understanding the needs ... Experience in a customer-facing measured work/call center environment considered an asset

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Vaughan, ON

Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Vaughan, ON?

For Call Listener jobs in Vaughan, ON, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Vaughan, ON look for?

The top searched job categories for Call Listener jobs in Vaughan, ON are:

What cities near Vaughan, ON are hiring for Call Listener jobs?

Cities near Vaughan, ON with the most Call Listener job openings:

Call Listener jobs near you

Business Development Associate

4Sight Search Solutions Inc.

Mississauga, ON

CA$60K - CA$80K/yr

Full-time

Posted 4 days ago

Job description

Our Client:
AR Business Brokers is a leading firm specializing in the sales and acquisition of small to mid-sized businesses across the Greater Toronto Area. They provide expert valuation, marketing, and negotiation services, helping entrepreneurs achieve their exit strategies and buyers find their next venture. They are committed to integrity, professionalism, and delivering outstanding results for their clients.

The Opportunity
You are the first point of contact for entrepreneurs and business owners considering the most significant financial event of their lives: buying or selling their company. Your goal isn't to close a deal, but to build enough rapport and curiosity to schedule a discovery consultation with one of the Senior Business Brokers. Over 80% will be warm leads. Consistency is key to appointments and ultimately closed transactions. This is dynamic position combining elements of account management and call centre discipline.

Location: Mississauga, Ontario (In Person Only)
Base Salary: $40,000-$45,000
Realistic Commission/Bonus: $20,000-$35,000
Employment Type: Full-Time | Monday to Friday, 10:00 AM – 6:00 PM

Key Responsibilities
  • Qualifying Leads: Engaging in high-level conversations to understand an owner's "why", discussing the company's services, and identifying if their business meets the valuation criteria.
  • Consultative Setting: Overcoming common objections regarding market timing, confidentiality, and valuation.
  • CRM Management: Maintaining an accurate pipeline of prospective sellers and ensuring seamless hand-offs to the Brokerage team.
  • Strategic Prospecting: Working inbound leads (80%), but also outbound outreach to business owners within specific industries and revenue brackets.
  • Conduct high-volume lead outreach through outbound calling and email campaigns to prospective business owners in the GTA and across Canada. (80% warm)
  • Meet and exceed monthly targets for calls, qualified leads, and booked appointments.
  • Maintain strict schedule adherence.



Requirements
  • 2+ years of experience in a similar, scheduler, or call centre role, preferably in a B2B environment, is a strong asset.
  • Proven track record of meeting or exceeding activity quotas and sales deliverables is key.
  • Strong English communication and active listening skills with the ability to articulate complex concepts over the phone clearly is a must.
  • Proficiency with CRM software (e.g., Pipedrive) is an asset, but training will be provided.
  • Business background preferred (e.g. sales, accounting, general business knowledge)
  • Self-motivated and diligent - able to make repeated calls and treat leads as individual projects.
  • Comfortable working fully in-office with set expectations/targets.
  • Strong note-taking and organizational skills to relay context effectively.

Benefits
  • Competitive base salary for a similar role.
  • Performance-based incentives based on booked appointments and successful deals.
  • Opportunities for professional development and career advancement into a Broker role.
  • A supportive, professional, and high-energy work environment in the Mississauga office.
  • No benefits are provided in this role at this time.

Other companies may call this role:
Account Executive
Business Development Representative
Growth Specialist
Appointment Setter

If you are a highly proficient and effective Business Development Associate with the above skills and experience, this may be the role for you. CLICK APPLY below to learn more!


We thank all who apply for this position. We commit to "communicate quickly, communicate often, and communicate well". All applicants will be contacted within 5 business days. No phone calls please.

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We are an equal opportunity employer. We recruit, hire, and promote, both internally and to our clients, without regard to race, national or ethic origin, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics or disability. Accommodations are available for candidates during all aspects of the selection process. IND1