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Call Listener Jobs in Toronto, ON (NOW HIRING)

Workwolf

Call Center Sales Specialist

Toronto, ON · On-site

CA$19.23/hr

Call Center Sales Specialist Full-time | In-Office | Toronto, ON, Canada About the Role We're ... Strong verbal communication and listening skills with natural charisma, social intelligence, and ...

Worksite Safety

Client Services Team Lead

Burlington, ON · On-site

CA$55K - CA$70K/yr

This will include: team training and coaching through ticket review and call listening, representing the needs of the team in management meetings, involvement in recruiting, hiring and onboarding of ...

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Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Toronto, ON?

For Call Listener jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Toronto, ON look for?

The top searched job categories for Call Listener jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Call Listener jobs?

Cities near Toronto, ON with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Toronto, ON as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Sales Specialist

GlobalFaces Direct

Toronto, ON • On-site

CA$19.23/hr

Full-time

Re-posted 24 days ago

Job description

Job Summary

Call Center Sales Specialist

GlobalFaces Direct

Full-time

In-Office | Toronto, ON, Canada

Position Profile

Our Call Centre is looking for highly talented, competitive sales professionals to join our outbound tele-fundraising team and provide our clients with best in class fundraising services. If you are like-minded, passionate about making a difference and have incredible sales skills to offer, we are looking for you to join us as a Call Center Sales Specialist!

Your Impact

As a Call Center Sales Specialist, your primary responsibility is to acquire a high volume of quality monthly donors for our clients: major charities in Canada and the United States. You will engage in value-based selling, further the charity relationship with potential and existing donors, and ensure the success of key fundraising campaigns. You will play a key role in not only helping to empower communities by conveying their stories, but also helping to transform the perspective of Canadians on the shape of charitable giving.

Successful candidates would be motivated to develop as sales professionals, engage in personal growth, cultivate positive relationships, and seek advancement opportunities within GlobalFaces Direct.

What You Will Do at GFD

  • Enthusiastically engage prospective, existing & lapsed donors to understand their needs, customize our offering and ultimately acquire monthly donations to meet individual and team weekly targets.

  • Participate and contribute in daily team huddles to build sales skills, support team learnings, and refine daily sales tactics.

  • Develop creative solutions to challenges faced by donors such as changing policies, technology issues, representative verification, and charity knowledge.

  • Execute against departmental donor acquisition strategy, tracking results and ability to quickly develop creative new strategies with an entrepreneurial spirit to ensure KPIs are being met.

What You Bring to GFD

Your Experience

  • 1-2 years of experience in Sales as an individual contributor.

Your Skills, Competencies, Knowledge & Abilities

  • Strong verbal communication and listening skills with an innate ability to be charismatic, socially intelligent, and persuasive.

  • Competitive drive, internally motivated to hit the ground running and exceed targets.

  • Friendly, motivated and perseverant self-starter with the ability to engage with a wide range of personalities on the phone.

  • Bold, willing to take risks and think outside the box to problem solve in a timely manner.

  • An instinct for team playing and the desire to be part of a successful, hardworking, results-oriented and supportive team.

  • Passion for making an impact.

  • A proven understanding of the complete sales cycle from rapport building, needs analysis through to objection handling, and closing.

  • Goal-oriented to meet and exceed daily, weekly, and monthly targets and activities.

Your Technical skills

  • Digital literacy skills; ability to juggle several online platforms and use a soft-phone program.

  • Ability to learn and apply new technologies and applications swiftly.

What GFD Offers You

  • Base salary plus commission, with a total compensation range of $40,000–$53,000 per year.

  • Company wide Socials & Milestones Celebrations.

  • Team nights and events.

  • Paid sick days and Employee Assistance Programs, including mental health resources.

  • Group Auto & Home Insurance discounts.

  • Perkopolis Access – access to 1000s of discounts at major attractions including the ROM, CNE and Wonderland.

  • Internal advancement opportunities and role development pathways.

  • An open, inclusive and diverse working environment.

Additional Information

Work Hours: 12:00 pm – 8:00 pm, Monday to Friday

Any offer of employment will be subject to employment verification, including a criminal record check.

Candidates must be legally entitled to work in Canada at the time of their application.