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Call Listener Jobs in Toronto, ON (NOW HIRING)

Wing Assistant

Sales Enablement Trainer

Toronto, ON · On-site

CA$29K - CA$35K/yr

A/B test sales emails, call openers, demo pitches, and tactics like personalized video - keep the ... Listen Diagnose Build Intervene. * You hear the calls, name the specific problem, build the fix the ...

Pet Valu

Part-time Groomer

Toronto, ON · On-site

Ask questions and listen to Devoted Pet Lover's needs to help recommend the best products and ... levels may call for different skills and approaches; works to deploy strengths; works on ...

Hamilton Health Sciences

WFM Scheduler

Hamilton, ON

... call-out system. The WFM Scheduler supports the delivery of scheduling operations centre (SOC ... Excellent listening skills and client relationship skills * Excellent Organizational and time ...

New

Hamilton Health Sciences

WFM Scheduler

Hamilton, ON · On-site

... call-out system. The WFM Scheduler supports the delivery of scheduling operations centre (SOC ... Excellent listening skills and client relationship skills * Excellent Organizational and time ...

New

AO Globe Life

Be Seen First

Entry Level Sales Associate (Work From Home)

Brampton, ON · Remote

CA$60K - CA$80K/yr

It's to listen, communicate clearly, present the available options, and help the client decide what ... Retail * Hospitality * Customer service * Call center work * Recruiting * Education

New

Acara Solutions

Equipment Maintainer

Whitby, ON

CA$32.74/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... After you apply, you may receive a call or message from our AI Talent Scout about this role or ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Toronto, ON

Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Toronto, ON?

For Call Listener jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Toronto, ON look for?

The top searched job categories for Call Listener jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Call Listener jobs?

Cities near Toronto, ON with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Toronto, ON as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Tele-Interviewer - REMOTE (Full Time - Contract)

Dynacare

Brampton, ON • Remote

CA$20.25/hr

Contractor

Re-posted 29 days ago

Job description

Tele-Interviewer - Work from Home & Paid Training!
Contract - Full Time Hours!
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, andthrive.
Are YOU our next Tele-Interviewer
The Tele-Interviewer will work within a call center environment, completing all the daily scheduled appointments lasting anywhere from 20-60 minutes at a time, and taking inbound calls from, or making outbound calls to, insurance applicants to complete or schedule a tele-interview. The interviewer will be responsible for the thorough and accurate collection and documentation of details about an applicants' lifestyle and medical history via telephone interview using various questionnaires. In this role the tele-interviewer is expected to collaborate with the team to ensure all scheduled appointments for the day are honored, and all inbound/ outbound calls are handled. A customer service focus and excellence is expected in all customer interactions
Status: Contract 12 mos (Full Time)
Hours of Work:Tuesday to Friday 1PM to 9 PM or 2pm to 10pm EST and Saturday 9am to 5pm EST.
Employment Type: Contract Full Time (Benefits eligible!)
Location:Brampton, ON
Workstyle:100% remote
Internal Deadline Application Date: Sunday May 31, 2026, at 5 PM EST
Why Dynacare is an amazing place for YOU:
  • Join an award-winning "Top Employer" with meaningful and impactful career opportunities
  • Access a health and wellness benefits program that supports you and your loved ones
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities
  • Invest in your future through RRSP match benefits and an employee stock purchase program
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
  • Complete professional, thorough, and precise telephone interviews with clients of insurance providers.
  • Continuous development of interviewing skills through cross training on different Insurance companies and their respective questionnaires and applying performance success feedback from quality audits.
  • Complete all scheduled appointments for the day within the allotted time, ensuring questionnaire is followed verbatim, and excellent customer service has been maintained throughout the interaction.
  • Ensure quality throughout the applicant interview with a focus on documenting applicant responses and transcribing the details of the call free of typos and spelling errors.
  • Submit completed questionnaires in a timely fashion upon completing the applicant call.
  • Work collaboratively with the team to meet quality assurance and productivity goals.
  • Conduct follow-up calls with clients as required.
  • Receive inbound applicant calls and conduct outbound calls to address applicant needs (inquiries, appointment scheduling ad hoc interviews).
  • Exercise call control and use of supportive, respectful communication techniques when receiving calls of a sensitive nature and in resolving concerns raised by the applicant.
  • Respond to any call outs for help via Teams channels.
What YOU bring to the role:
  • College diploma in a relevant field (e.g., Health Sciences) or post-secondary education
  • Minimum of 1 year of experience in customer service
  • Experience in high volume call centre environment where manual call transcription was required
  • Other languages an asset
  • Knowledge of medical terminology an asset
Technical Skills
  • Demonstrated proficiency with Word, Excel, Outlook and Teams at an intermediate level
  • Must enjoy learning continuously
  • Experience in a medical work environment an asset
Social Process Skills
  • High level of interpersonal skills required to succeed in a collaborative working environment
  • Ability to work in a fast-pace, sometimes stressful environment
  • Demonstrated ability to self-manage and prioritize in a result driven and time sensitive function
  • Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes
  • Demonstrated Customer Centric approach and puts the customer first on all decisions, by using respect, patience, attentive listening and compassion
  • Demonstrated interest in medical field or health sciences
  • Proven problem-solving skills
Working Conditions
  • Remote position
  • 85% of the day will consist of phone work
Hourly rate: $20.25 per hour
At Dynacare we may leverage AI-powerage tools in our recruitment process . Ai will never reach out to our candidates directly.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring processes.
Employment Type: Contract (F/T) (25 hours & over)

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