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Call Listener Jobs in Springfield, MO (NOW HIRING)

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How much do call listener jobs pay per hour?

As of May 31, 2026, the average hourly pay for call listener in Springfield, MO is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Springfield, MO? For Call Listener jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Springfield, MO look for? The top searched job categories for Call Listener jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Call Listener jobs? Cities near Springfield, MO with the most Call Listener job openings:
Call Listener jobs near you
Customer Service Representative

Customer Service Representative

Ideal Clamp Products

Springfield, MO

$14.50 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Customer Service Representative

The Ideal Tridon Group comprises a family of brands that support, secure, and connect the movement of air, fluid, and electricity in critical applications. With over 100 years of proven quality and a strong culture of service, we are the worldwide leader in clamps, strut, hose supports, conduit, fittings, and coupling solutions. Our products are engineered to meet the highest standards across a range of industries, and our commitment to innovation, reliability, and customer support ensures we're ready to meet the demands of today and tomorrow. At the Ideal Tridon Group, connections aren't just what we make—they're the heart of everything we do.

Foster Manufacturing is pleased to announce we are currently recruiting for a Customer Service Representative to join our team. The ideal candidate for this position will be a high-energy, multi-tasker, customer-oriented with experience working in a fast-paced manufacturing environment. This customer service representative (CSR) will act as a liaison, handle administrative tasks, provide product/services information, resolve customer issues, and be comfortable making outbound calls to accounts.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidates are problem-solvers, confident at troubleshooting, and able to investigate thoroughly if they don't have enough information to resolve customer issues.

Schedule: Monday-Friday 8am-4:30pm with 30-minute lunch break.

Duties/Responsibilities
  • Manage large amounts of incoming calls
  • Print orders, organize back orders, file paperwork, mail invoices
  • Meet personal/customer service team sales targets and call handling quotas
  • Work closely with the Production Scheduler to determine new ship dates for customers
  • Enter customer orders accurately & efficiently
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Generate leads: Make outbound calls to new & existing accounts
  • Follow communication procedures, guidelines, and policies
  • Updating Data from ERP System
  • Performs other related or additional duties as assigned
Required Skills/Abilities:
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Comfortable making outbound calls to customers
  • Excellent communication
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in Excel & creating spreadsheet.
  • Ability to learn our products and components.
  • Understand lead times in order to create new ship dates.
  • High energy & Multitasker a must
  • Enjoy working in a fast-paced manufacturing environment.
Education and Experience:
  • High school diploma or equivalent
  • Customer service experience required
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times.
Benefits

At Ideal Tridon Group and Campbell Fittings, we focus on benefits that cover your health, well-being, family, and future. Our comprehensive suite of Benefit options is offered to make it easier to stay physically, emotionally, and financially healthy. Some of our Benefits include:

  • Medical/Dental/Vision Insurance
  • Company paid Short-Term and Long-Term Disability Insurance
  • Company paid Basic Life and AD&D Insurance
  • Generous 401(k) retirement plan
  • Flexible Spending Account
  • Health Savings Account
  • Generous PTO
  • Company Paid Holidays

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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