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Call Listener Jobs in Springfield, MO (NOW HIRING)

Cabela's

Customer Support Advisor

Springfield, MO · On-site

Inbound/Outbound Call Center/Customer support center experience KNOWLEDGE, SKILLS, AND ABILITY: * Strong telephone skills, including voice quality, enunciation, grammar, listening. * Excellent ...

FARMER BROS CO

Route Sales Associate

Springfield, MO · On-site

Deliver, replenish, and rotate beverage station products on each call when assigned to a route ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

Westrock

Supv, Mfg Ops

Springfield, MO · On-site

... call ins, etc.) * Communicate effectively with all functional areas of the plant to ensure all ... Excellent communication and listening skills. * Proven track record of effective problem-solving

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All JobsCall Listener JobsCall Listener Jobs in Springfield, MO

Call Listener information

See Springfield, MO salary details

$9

$16

$22

How much do call listener jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for call listener in Springfield, MO is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Springfield, MO? For Call Listener jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Springfield, MO look for? The top searched job categories for Call Listener jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Call Listener jobs? Cities near Springfield, MO with the most Call Listener job openings:
Call Listener jobs near you

Client Intake Specialist

Parmele Disability Advocates

Springfield, MO • Hybrid

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources

Location:Springfield, Mo (Hybrid/Remote)
Schedule: MondayFriday, 8:00 AM5:00 PM
Employment Type: Full-Time
Start Your Career with Purpose
At Parmele Disability Advocates, we help individuals obtain the Social Security and VA disability benefits they deserve. As a Client Intake Specialist you will be the first point of contact for prospective clients, providing compassionate support, clear communication, and guidance during an important time in their lives.
No prior disability experience is required. We provide paid training, ongoing support, and opportunities for career growth.
This position begins with required in-office training. After successfully completing training, employees transition to a hybrid/remote work schedule. Company equipment is provided upon completion of training.
What You'll Do

As a Client Intake Specialist , you'll create a positive experience for prospective clients through professional communication, active listening, and thoughtful problem-solving.
Key Responsibilities:

  • Clearly present and explain the firms legal services to prospective clients
  • Make outbound calls and follow up with individuals who have expressed interest in legal assistance
  • Achieve client onboarding and outreach goals within established timelines
  • Address client questions and concerns with empathy, professionalism, and clarity
  • Schedule appointments and maintain consistent follow-up to ensure a seamless client experience

Qualifications:

  • Confident, compassionate phone presence with the ability to build trust quickly
  • Skilled in guiding conversations and maintaining appropriate pacing
  • Consistently treats each call with care, attention, and professionalismregardless of the time of day
  • Proficient in Microsoft Office and comfortable working with client database systems
  • Prior experience in phone-based customer service or sales preferred
  • Strong rapport-building skills and the ability to foster meaningful connections over the phone
  • Highly organized, able to multitask, and consistently meet deadlines
  • Detail-oriented with excellent verbal and written communication skills
  • This is an excellent opportunity for someone looking to make an impact while working in a professional and supportive legal environment.

Why Join Parmele Disability Advocates?

  • Make a meaningful difference by helping individuals access life-changing benefits.
  • Receive paid training and ongoing professional development.
  • Enjoy clear opportunities for advancement within a growing organization.
  • Work in a supportive, collaborative team environment.
  • Join an established company with a strong reputation for client advocacy.

About Parmele Disability Advocates

With more than 150 years of combined disability advocacy experience, Parmele Disability Advocates has helped over 61,000 individuals secure the benefits they need. What began as a two-person operation has grown into a team of more than 150 professionals serving clients across multiple states.
Apply Today!
If you're looking for a stable, full-time career where your work has a direct impact on people's lives, we'd love to hear from you. Apply today and take the first step toward a rewarding career with Parmele Disability Advocates.

Flexible work from home options available.