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Call Listener Jobs in Springfield, MO (NOW HIRING)

Essilor

Optometric Technician

Springfield, MO

$13.75 - $17.25/hr

Strong communicator and listener * Problem solving ability * Organization skills * Strong ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

New

EssilorLuxottica

Optometric Technician

Springfield, MO · On-site

$14.75 - $18.50/hr

Strong communicator and listener * Problem solving ability * Organization skills * Strong ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

New

EssilorLuxottica SA

Optometric Technician

Springfield, MO · On-site

$14.75 - $18.50/hr

... show call-backs Place contact lens trial orders, ensure no expired contacts and maintain the ... and listener Problem solving ability Organization skills Strong interpersonal skills Ability to ...

EssilorLuxottica Group

Optometric Technician

Springfield, MO · On-site

$14.75 - $18.50/hr

Strong communicator and listener * Problem solving ability * Organization skills * Strong ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

EssilorLuxottica

Optometric Technician

Springfield, MO · On-site

$13.75 - $17.25/hr

Strong communicator and listener * Problem solving ability * Organization skills * Strong ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

FARMER BROS CO

Route Sales Associate

Springfield, MO · On-site

Deliver, replenish, and rotate beverage station products on each call when assigned to a route ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

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All JobsCall Listener JobsCall Listener Jobs in Springfield, MO

Call Listener information

See Springfield, MO salary details

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How much do call listener jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call listener in Springfield, MO is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Springfield, MO?

For Call Listener jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Springfield, MO look for?

The top searched job categories for Call Listener jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Call Listener jobs?

Cities near Springfield, MO with the most Call Listener job openings:

Call Listener jobs near you

Assistant Store manager - Springfield Mo.

Great Plains Specialty Finance Inc

Springfield, MO • On-site

Full-time

Re-posted 21 days ago

Job description

Job Description:

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve.Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies.Our Assistant Store Managers embody the company's identity in behavior, values, and ethics in support of our mission.The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Essential Duties:

  • Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.

  • Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.

  • Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.

  • Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.

  • Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.

  • Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.

  • Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.

  • Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.

  • Perform customer verifications to validate information presented.

  • Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.

  • Comply with federal and state regulations and Company policies and procedures.

  • Complete compliance trainings and quarterly I Agree timely.

  • Other duties as assigned.

    Minimum Education and Experience Required:

    • High school diploma, GED, or equivalent experience

    • 1+ year(s) of experience with sales, customer service, and/or cash handling preferred

    • Strong customer service, active listening, and verbal and written communication skills

    • Proficient in Microsoft Office programs

    • Ability to multitask, prioritize, and work in an autonomous environment

    • Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company

    • Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

      Physical Demands:

      • Call center/retail/office environment

      • Extensive cash handling

      • Extended phone usage

      • Long periods of standing

      • Extended viewing of computer screens and typing

      • Must be able to lift up to 50lbs, with or without reasonable accommodations

      Travel / Attendance:

      • Must be able to travel to all stores within the assigned district with personal vehicle

      • May be asked to travel to neighboring districts

      • May require overnight travel

      • Must work assigned shifts as scheduled

      Why Choose CNG Holdings, Inc.

      CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.

      Our missionis to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers' lives and the communities we serve.

      Our visionis to deliver innovative financial solutions that better fulfill our customers' unique financial needs so that they can build a better future for themselves and their families.

      CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!

      Commitment to Diversity:

      We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

      This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

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