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Call Listener Jobs in Springfield, MO (NOW HIRING)

Cabela's

Customer Support Advisor

Springfield, MO · On-site

Inbound/outbound call center/customer support center experience Knowledge, Skills, and Ability: * Strong telephone skills, including voice quality, enunciation, grammar, listening. * Excellent ...

FARMER BROS CO

Route Sales Associate

Springfield, MO · On-site

Deliver, replenish, and rotate beverage station products on each call when assigned to a route ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

Westrock

Supv, Mfg Ops

Springfield, MO · On-site

... call ins, etc.) * Communicate effectively with all functional areas of the plant to ensure all ... Excellent communication and listening skills. * Proven track record of effective problem-solving

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$9

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How much do call listener jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for call listener in Springfield, MO is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Springfield, MO? For Call Listener jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Springfield, MO look for? The top searched job categories for Call Listener jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Call Listener jobs? Cities near Springfield, MO with the most Call Listener job openings:
Call Listener jobs near you

RCCS - Sales - Sales Representative - Business

russcellinc

Springfield, MO • On-site

$15/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Company Vision

At Russell Cellular, it is our vision to provide the best wireless experience to every customer, every time. The vision is implemented daily by performing the duties and tasks listed in this document and by exemplifying the company’s core values of integrity, expertise, initiative, and service.

Why Russell Cellular?

Starting pay is $15 and hour plus a competitive commission structure

  • Health, dental, vision, and life insurance
  • Paid sick days and company holidays
  • Employer matched 401K
  • Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
  • Employee Assistance Programs
  • 750+ locations in 43 states employing 2,600+ employees
  • Verizon discounts, sales contests, and incentives
  • Opportunity for growth and advancement
  • Community involvement opportunities
  • Same-day pay options
  • Amazing company culture

What you would be doing:

As a Sales Representative – Business, you’ll be the voice of Verizon Business, reaching out to both new and existing customers to understand their needs, offer tailored solutions, and build lasting relationships. This role is ideal for a motivated professional who thrives in a fast-paced, goal-driven environment and takes pride in helping businesses stay connected and competitive.

Key Responsibilities

  • Proactively make outbound calls to prospective and existing Verizon Business customers.
  • Identify customer needs and recommend appropriate products, plans, and services.
  • Educate customers on Verizon’s business solutions to drive revenue growth and customer satisfaction.
  • Maintain accurate records of all interactions and sales activities in CRM systems.
  • Meet and exceed individual and team sales goals.
  • Collaborate with peers and leadership to continuously improve sales strategies and performance.
  • Provide exceptional customer service, ensuring every customer feels valued and supported.

Qualifications

  • 1+ year of experience in sales, customer service, or a call center environment (preferred).
  • Excellent communication and interpersonal skills.
  • Enthusiasm for sales and customer engagement
  • Strong ability to listen, identify opportunities, and close sales.
  • Solid typing and Computer Skills
  • Goal-oriented with a track record of meeting or exceeding targets.

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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