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Call Listener Jobs in Springfield, MO (NOW HIRING)

Cabela's

Customer Support Advisor

Springfield, MO

Inbound/outbound call center/customer support center experience Knowledge, Skills, and Ability: * Strong telephone skills, including voice quality, enunciation, grammar, listening. * Excellent ...

FARMER BROS CO

Route Sales Associate

Springfield, MO · On-site

Deliver, replenish, and rotate beverage station products on each call when assigned to a route ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

Westrock

Supv, Mfg Ops

Springfield, MO · On-site

... call ins, etc.) * Communicate effectively with all functional areas of the plant to ensure all ... Excellent communication and listening skills. * Proven track record of effective problem-solving

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Call Listener information

See Springfield, MO salary details

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How much do call listener jobs pay per hour?

As of May 31, 2026, the average hourly pay for call listener in Springfield, MO is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Springfield, MO? For Call Listener jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Springfield, MO look for? The top searched job categories for Call Listener jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Call Listener jobs? Cities near Springfield, MO with the most Call Listener job openings:
Call Listener jobs near you

Urgent Care Physician - Sign-On Bonus $75,000

Gohealthuc

Battlefield, MO

$187.30K - $222.10K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Physician Opportunity - Mercy-GoHealth Urgent Care - Springfield, Missouri

We're excited to offer a highly competitive sign-on bonus for physician roles up to $75,000- let's discuss what that could look like for you!

Mercy-GoHealth Urgent Careis seeking a dedicated and compassionatePhysicianto join our team inSpringfield, Missouri area.

We offer flexible scheduling options in a collaborative and modern clinical environment.

What You Can Expect

  • Competitive compensation package with a generous sign-on bonus
  • Monthly volume bonus based on patient metrics
  • Quarterly bonus (up to 5% of base salary) tied to patient satisfaction and quality outcomes
  • Comprehensive benefits starting day one: health, dental, vision, CME allowance and more!
  • Retirement plans with employer contributions and matching
  • Relocation assistance (if applicable) and professional liability coverage
  • Eligibility for Public Service Loan Forgiveness (PSLF)
  • Beautiful, state-of-the-art centers equipped with imaging, labs, and Epic EMR
  • Supportive staffing model including radiologic technologists, experienced medical assistants, and advanced practitioners
  • Part of one of the fastest-growing urgent care networks in the country

What We're Looking For

  • Board-certified in Family Medicine, Emergency Medicine, or Med/Peds
  • Active state medical license
  • 2 years of post-residency clinical experience, ideally in urgent care or emergency medicine.
  • Experience treating patients across all age groups
  • Proficiency in minor procedures such as suturing and splinting, and in reading EKGs and X-rays
  • Strong communication and listening skills
  • Comfortable collaborating with advanced practice providers

Your Role

As a Physician at Mercy-GoHealth, you'll independently provide a wide range of clinical services, including:

  • Examining and treating patients with acute conditions
  • Taking medical histories and ordering diagnostic tests
  • Making diagnoses and prescribing medications
  • Performing minor procedures and administering vaccinations
  • Documenting patient progress and coordinating follow-up care
  • Supervising and collaborating with PA/NPs, including remote supervision and credentialing support
  • Working 8- or 12-hour shifts in a fast-paced, patient-focused setting

This role offers the opportunity to deliver high-quality care in a modern, integrated healthcare environment, with room for professional growth and development.

Interested in learning more or scheduling a tour? Let's connect.

We're excited to meet physicians who are passionate about making a difference in urgent care.

Contact:

Sam Ehteshami- Provider Recruiter

sam.ehteshami@gohealthuc.com

Book A Call With Me

https://www.gohealthuc.com/careers

Set up email alerts as new job postings become available that meet your interest!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply