ZipRecruiter

Log In

1

Call Listener Jobs in Silver Spring, MD (NOW HIRING)

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Demonstrate excellent communication, active listening, attention to detail, and exceptional ...

PLACE

Junior Agent

Vienna, VA · On-site

$40K - $79K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

IQUASAR LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire. * Strong critical thinking abilities. * Excellent active listening and ...

iQuasar LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

... call center environment preferred. * HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire. * Strong critical thinking abilities. * Excellent active listening and ...

Professional Moving & Storage

Customer Service

Baltimore, MD

$16 - $21.50/hr

We are looking for motivated individuals who possess excellent listening skills as well as superior ... Past customer service experience (in any field) Past call center experience Bi-lingual is a huge ...

Professional Moving & Storage

Customer Service

Baltimore, MD · On-site +1

$16 - $21.50/hr

We are looking for motivated individuals who possess excellent listening skills as well as superior ... Past customer service experience (in any field) Past call center experience Bi-lingual is a huge ...

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Silver Spring, MD

Call Listener information

See Silver Spring, MD salary details

$11

$18

$25

How much do call listener jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for call listener in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Silver Spring, MD? For Call Listener jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Silver Spring, MD look for? The top searched job categories for Call Listener jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Call Listener jobs? Cities near Silver Spring, MD with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 25% Part Time, and 4% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $38,515 per year, or $18.5 per hour.

Call Center Representative - DHA

Careers | Office of the Inspector General

Baltimore, MD • On-site

$40K/yr

Other

Re-posted 14 days ago

Job description

Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new appointments to the civil service. Under the provisions of DHA, Veterans Preference does not apply.
To learn more about SSA, click the links below:
  • Careers with SSA
  • The United States Social Security Administration
  • my Social Security | SSA
Qualifications:Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information.
All qualification requirements must be met by the closing date of the announcement. Cut-Off Dates to receive applications will be used for this announcement.
  • First Cut-Off Date: June 8, 2026.
  • Second Cut-Off Date: June 14, 2026.
  • Third Cut-Off Date: July 5, 2026
  • Fourth Cut-Off Date: August 2, 2026
  • Fifth Cut-Off Date: August 30, 2026
  • Closing Date: September 30, 2026
Initial cut-off date will be used to begin applicant consideration. Applications received after the cut-off date will only be considered if needed.
If you are using experience to qualify, you must have:
GS-5: One (1) year of specialized experience at the equivalent to the GS-4 level in the Federal Service. Examples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). Please include examples of your experience within your resume for each position held.
GS-6: One (1) year of specialized experience at the equivalent to the GS-5 level in the Federal Service. Examples of specialized experience include: (1) Researching and analyzing rules, policies, procedures to respond to inquiries; AND (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). Please include examples of your experience within your resume for each position held.
GS-7: One (1) year of specialized experience at the equivalent to the GS-6 level in the Federal Service. Examples of specialized experience include: (1) Researching, analyzing and applying Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims; OR (2)Explaining legal or medical provisions and resolving complex issues (e.g., obtaining benefits, payment interruptions, etc.) to large volumes of people from different socioeconomic backgrounds. Please include examples of your experience within your resume for each position held.
Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
SELECTIVE PLACEMENT FACTOR
COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.Education:SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.
GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.).
GS-6/7: Substitution of education is not applicable at these grade levels.
COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements.
GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements.
Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.
For information on providing proof of education or substituting education for experience, visit General Schedule Qualification Standards (opm.gov)Employment Type: OTHER

Apply