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Call Listener Jobs in Silver Spring, MD (NOW HIRING)

ITCON Services

Call Center Staff

Vienna, VA · On-site

Call Center Staff ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff ... Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their ...

Ingka External

Call Center Area Manager

Baltimore, MD · On-site

$79K - $114K/yr

Our modus operandi is to connect to people by listening to their personal needs and to create ... Call Center operations and Sales/Resolutions as an integrated part of the business Passion for ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Demonstrate excellent communication, active listening, attention to detail, and exceptional ...

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All JobsCall Listener JobsCall Listener Jobs in Silver Spring, MD

Call Listener information

See Silver Spring, MD salary details

$11

$18

$25

How much do call listener jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for call listener in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Silver Spring, MD? For Call Listener jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Silver Spring, MD look for? The top searched job categories for Call Listener jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Call Listener jobs? Cities near Silver Spring, MD with the most Call Listener job openings:
Call Listener jobs near you
Customer Service / Call Center Representative

Customer Service / Call Center Representative

DARCARS Automotive Group

Derwood, MD • On-site

$16.25 - $21/hr

Full-time

Retirement

Posted 15 days ago

DARCARS Automotive Group rating

6.2

Company rating: 6.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

92nd of 143 rated car dealerships

Job description

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative

We’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth! 

What We’re Looking For:

  • Excellent phone etiquette, and communication skills
  • A positive, patient, and active listener 
  • Experience in a call center or customer service role (automotive experience is a plus!)
  • Ability to multitask and stay organized in a fast-paced environment
  • Basic computer skills 

What We Offer:

  • Comprehensive Benefits Plan including 401k
  • Employee discounts on vehicle purchases, parts and service repairs
  • A dynamic and supportive team and training environment
  • Opportunities for career growth within the company

What You’ll Do:

  • Answer high volume of incoming service calls promptly and professionally
  • Schedule service appointments efficiently based on customer needs
  • Outbound Service appointment confirmations, reminders and campaign calls
  • Provide accurate information about services, pricing, wait times, and warranties
  • Assist customers with inquiries and ensure seamless service experience
  • Always maintain a friendly and professional demeanor

Apply today and drive your career forward!
 

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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