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Call Listener Jobs in Rialto, CA (NOW HIRING)

Third Party CS

Customer Service Representative

Orange, CA · On-site

$17 - $23.25/hr

Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and ... Able to schedule call back and appoints to resolve customer needs Requirements * Previous ...

Third Party CS

Customer Service Representative

Claremont, CA · On-site

$15.75 - $21.50/hr

Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and ... Able to schedule call back and appoints to resolve customer needs Requirements * Previous ...

Astiva Health

Member Services Representative

Orange, CA · On-site

$24 - $29/hr

Adhere to all call center metrics as set forth by CMS regulation and call center leadership ... Excellent verbal and written communication skills including active listening and probing techniques.

Cardinale Auto Group

Mazda Brand Specialist

Corona, CA · On-site

$30K - $50K/yr

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...

IME RESOURCES LLC

Receptionist (32352)

Loma Linda, CA · On-site

$21/hr

Screen each call by obtaining the callers' name and nature of the call, then route the call ... listening effectively and asking questions where clarification is needed. * Must be able to work ...

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All JobsCall Listener JobsCall Listener Jobs in Rialto, CA

Call Listener information

See Rialto, CA salary details

$10

$17

$25

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Rialto, CA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.28 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Rialto, CA? For Call Listener jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Rialto, CA look for? The top searched job categories for Call Listener jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Call Listener jobs? Cities near Rialto, CA with the most Call Listener job openings:
Call Listener jobs near you

Customer Service Representative

Third Party CS

Orange, CA • On-site

$17 - $23.25/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Job description

Description
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
  • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs
Requirements
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, relay information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)
Benefits
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • Tremendous upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)

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