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Call Listener Jobs in Orange, CA (NOW HIRING)

Zolidco

Call Center Agent

Los Angeles, CA · On-site

$16.25 - $21.25/hr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

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All JobsCall Listener JobsCall Listener Jobs in Orange, CA

Call Listener information

See Orange, CA salary details

$11

$19

$26

How much do call listener jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call listener in Orange, CA is $19.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $20.53 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Orange, CA?

For Call Listener jobs in Orange, CA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Orange, CA look for?

The top searched job categories for Call Listener jobs in Orange, CA are:

What cities near Orange, CA are hiring for Call Listener jobs?

Cities near Orange, CA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Orange, CA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,800 per year, or $19.1 per hour.

Call Center Representative

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC

El Monte, CA • On-site

$18 - $22/hr

Full-time

Retirement

Re-posted 29 days ago

Job description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development

Benefits/Perks
  • Competitive Compensation and Benefits
  • Bonus Based on Performance
  • Career Growth Opportunities 
Call Center Representative

We're seeking a dynamic and customer-focused Call Center Representative to join our team. In this role, you'll be the first point of contact for our schools, handling inbound and outbound calls with professionalism and enthusiasm. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial.
Responsibilities:

  • Manage high call volume in a fast-paced environment
  • Actively listen to customer concerns and provide effective solutions
  • Build rapport with customers to foster loyalty
  • Utilize CRM software to accurately document customer interactions
  • Meet performance metrics, including call handle time and customer satisfaction

Qualifications:

  • Excellent verbal and written communication skills in English and Spanish
  • Strong problem-solving and decision-making abilities
  • Proficiency in computer systems and customer relationship management (CRM) software
  • Ability to multitask and prioritize tasks effectively
  • A positive and can-do attitude
Join our team and make a difference in the lives of our customers!