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Call Listener Jobs in Meridian, ID (NOW HIRING)

Western States

Customer Care Advisor I

Meridian, ID · On-site

Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You WHY YOU'LL ... High school diploma or GED required. * 0-2 years of customer service or call-center experience ...

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Call Listener information

See Meridian, ID salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Meridian, ID is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Meridian, ID? For Call Listener jobs in Meridian, ID, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Meridian, ID look for? The top searched job categories for Call Listener jobs in Meridian, ID are:
What cities near Meridian, ID are hiring for Call Listener jobs? Cities near Meridian, ID with the most Call Listener job openings:
Call Listener jobs near you

Customer Care Representative/Dispatcher

Pacific Office Automation

Boise, ID • On-site

$18 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Pacific Office Automation rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

211th of 360 rated logistics

Job description

Pacific Office Automation

Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we've expanded to 30+ branches across 11 western states—including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Boise, ID. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.

Essential Job Duties
  • Answer incoming support calls
  • Create support tickets on behalf of customers
  • Identify and escalate issues to Helpdesk
  • Document all call information according to standard operating procedures
  • Use basic computer applications
  • Communicate with customers, technicians, and salespeople
  • Schedule service calls
  • Meet monthly service goals
  • Recognize, document, and alert the management team of trends in customer calls
  • Route calls to appropriate resources
Qualifications
  • No experience necessary- will train the right candidate!
  • Experience using IT ticketing support systems.
  • Experience using Unified Communications for business solutions (Call Handling)
  • Strong phone and verbal communication skills along with active listening
  • Proven ability to multi-task and work in fast-paced environments
  • High attention to detail and strong organizational skills
  • Experience with Microsoft Word and Excel
  • Bi-lingual is a plus
Benefits
  • DOE: $18-$21/HR
  • Advancement and growth into leadership roles
  • Team-player environment
  • Medical/Dental/Vision/Life insurance plans
  • Matched 401k
  • PTO, Vacation, Sick Leave
  • FSA/HSA programs
Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.

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