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Call Listener Jobs in Boise, ID (NOW HIRING)

Consolidated Supply Co

Will Call Counter Sales

Nampa, ID · On-site

$16.25 - $20.25/hr

Will Call Counter Sales Why be ordinary when you could be extraordinary ... Are you looking to join a company that celebrates their employees each year, listens to their ...

Ada County

911 Communications Dispatcher

Boise, ID

$24.88 - $25.93/hr

Multitasking Decision-making under pressure Listening accuracy Typing (Min. 35wpm & information ... Essential Functions Emergency Call Intake - Serve as the community's first point of contact ...

Ada County, ID

911 Communications Dispatcher

Boise, ID · On-site

$24.88 - $25.93/hr

Listening accuracy * Typing (Min. 35wpm & information retention) * Simulates real emergency ... Emergency Call Intake - Serve as the community's first point of contact, quickly assessing 911 and ...

Idaho Leads, LLC

Real Estate Customer Care Specialist

Eagle, ID · On-site

$16.25 - $21.50/hr

Do you have the empathy to listen to a homebuyer's story, but the resilience to keep dialing until ... This is not a typical "call center" gig. You are the heartbeat of our operation and could be the ...

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Call Listener information

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How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Boise, ID is $17.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.32 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Boise, ID? For Call Listener jobs in Boise, ID, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Boise, ID look for? The top searched job categories for Call Listener jobs in Boise, ID are:
What cities near Boise, ID are hiring for Call Listener jobs? Cities near Boise, ID with the most Call Listener job openings:
Call Listener jobs near you

Will Call Counter Sales

Consolidated Supply Co.

Nampa, ID

$16.25 - $20.25/hr

Full-time

Re-posted yesterday

Job description

Will Call Counter Sales

Why be ordinary when you could be extraordinary? Are you looking to join a company that celebrates their employees each year, listens to their employees and knows you’re not a number? If you have a want to learn and a commitment to customer service, then this is the position for you.

  • Competitive wages with annual performance and wage reviews
  • Opportunities for internal promotions/career advancement
  • Family friendly work hours (closed on weekends and paid holidays)

Job Description:

Our Will Call Counter Salespeople maintain good working relationships utilizing effective verbal and written communications with all customers, co-workers and vendors by providing information, answering questions and selling merchandise over the counter in a friendly, courteous and professional manner with a positive outlook and a desire to serve. They perform general warehouse duties that includes picking orders for will call customers as well as moving and storing materials as needed.

Qualifications:

  • The qualified candidate should have experience in counter sales and plumbing sales experience.
  • We are looking for someone with good communication skills.
  • Excellent customer service skills.
  • Experience accepting, entering, and picking product sales orders.
  • Attention to detail required.

Consolidated Supply Co. offers:

  • Competitive Pay
  • 401k Profit Sharing w/ Employer Contribution
  • Medical, Dental, Vision, and Life Insurance
  • Long-Term Disability
  • Paid Holidays and Vacation
  • Career Advancement Opportunities
  • Employee Recognition Programs

Drug test required prior to employment. Equal Employment Opportunity/M/F/disability/protected veteran status.

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