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Call Listener Jobs in Meridian, ID (NOW HIRING)

Renewal by Andersen

Call Center Agent

Meridian, ID · On-site

$20 - $23/hr

Ability to build rapport and actively listen to understand homeowner needs. * Confidence handling ... Customer service, call center, inside sales, or appointment setting experience is preferred, but ...

Renewal by Andersen

Call Center Agent

Meridian, ID

$20 - $23/hr

Ability to build rapport and actively listen to understand homeowner needs. * Confidence handling ... Customer service, call center, inside sales, or appointment setting experience is preferred, but ...

Blink Health

Quality Analyst, Call Center

Boise, ID · On-site

Facilitate discussions to explain rationale for scoring, actively listen and make recommendations as necessary to the appropriate scorecards to drive improvement in calibration scores * Cross train ...

Ada County, ID

911 Communications Dispatcher

Boise, ID · On-site

$25.86 - $26.93/hr

Listening accuracy * Typing (Min. 35wpm & information retention) * Simulates real emergency ... Emergency Call Intake - Serve as the community's first point of contact, quickly assessing 911 and ...

Ada County

911 Communications Dispatcher

Boise, ID · On-site

$25.86 - $26.93/hr

Multitasking Decision-making under pressure Listening accuracy Typing (Min. 35wpm & information ... Essential Functions Emergency Call Intake - Serve as the community's first point of contact ...

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All JobsCall Listener JobsCall Listener Jobs in Meridian, ID

Call Listener information

See Meridian, ID salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call listener in Meridian, ID is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Meridian, ID?

For Call Listener jobs in Meridian, ID, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Meridian, ID look for?

The top searched job categories for Call Listener jobs in Meridian, ID are:

What cities near Meridian, ID are hiring for Call Listener jobs?

Cities near Meridian, ID with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Meridian, ID as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,118 per year, or $17.4 per hour.

Call Center Agent

Renewal by Andersen

Meridian, ID • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Renewal By Andersen rating

8.2

Company rating: 8.2 out of 10

Renewal By Andersen

Based on 149 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,825 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say it is easy to take sick days

    say it is easy to take sick days

  • 91%

    91% say they get paid time off

    say they get paid time off

  • 90%

    90% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 149 Breakroom Quiz responses from their frontline employees

Job description

Position Title: Inside Sales Center Representative- Call Center Agent
Classification: Non-Exempt / Full-Time
Reports To: Inbound/Outbound Supervisor and Manager
Location: Meridian, Idaho Office
Start Date: October 5th, 2026
About Renewal by Andersen
Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence. Our commitment to creating a supportive work environment earned us recognition in 2023 as one of "America's Greatest Workplaces" by Newsweek and one of the "Best Employers for Women" by Forbes. This dedication to quality extends to our products as well, where we have remained the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the last five years running.
About the Opportunity
As a Call Center Agent, you'll be one of the first voices a homeowner hears when they begin their Renewal by Andersen journey. You'll connect with homeowners, uncover their needs, build trust, and schedule high quality in home consultations.
This is a fast paced, performance driven sales environment where strong communication, resilience, and a genuine desire to help people are key to success. Through outbound calling, inbound calls, and digital outreach, you'll play an important role in creating a great homeowner experience while helping drive the success of our team.
If you enjoy connecting with people, working toward goals, and growing your skills through coaching and feedback, we'd love to meet you.
What You'll Do
  • Connect with homeowners through high volume outbound calls, inbound calls, and digital communication.
  • Build rapport, uncover homeowner needs, and use consultative selling techniques to schedule quality appointments.
  • Overcome objections with empathy, professionalism, and confidence.
  • Communicate the value of an in home consultation and offer the earliest appropriate appointment.
  • Accurately document homeowner information, project needs, appointment details, and notes.
  • Ensure appointments meet current homeowner, qualification, and scheduling requirements.
  • Manage scheduling based on territory availability and approved scheduling processes.
  • Use technology, scripts, processes, and systems to support effective homeowner interactions.
  • Participate in coaching, call reviews, role play, and ongoing training to strengthen your skills and performance.
  • Collaborate with teammates and leaders to achieve daily goals and contribute to a positive, team oriented environment.
  • Stay current on products, promotions, policies, and homeowner qualification standards.

What We're Looking For
We're looking for someone who is personable, resilient, coachable, and motivated by results.
  • Strong verbal and written communication skills.
  • Ability to build rapport and actively listen to understand homeowner needs.
  • Confidence handling objections and communicating value.
  • Strong organization, time management, and attention to detail.
  • Ability to stay positive and focused in a high volume environment.
  • Comfortable using technology, multiple communication channels, and entering information accurately.
  • Open to coaching, role play, feedback, and continuous development.
  • Customer service, call center, inside sales, or appointment setting experience is preferred, but not required.
  • Experience in a fast paced, performance driven environment is a plus.
  • Consultative selling or objection handling experience is a plus.
  • Bilingual skills are a plus, but not required.

Compensation & What We Offer
  • Pay: $20-$23 per hour + Uncapped Bonus Compensation based on Performance
  • Medical, dental and vision insurance
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Disability Insurance
  • Identity Theft Protection
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • 401K
  • PTO / Sick Time
  • 8 Paid Holidays plus 1 Flex Holiday
  • Discount on our windows and doors
  • Employee discounts on travel, apparel, electronics, restaurants and more!

Our Culture
We encourage a culture of innovation to bring your ideas to the table. Be authentic, do good work, and promote a healthy, balanced workplace. Show up and show out by applying ourselves and constantly striving for improvement.
#RBA_OPS_BOI
Salary Description
$20-$23 per hour + Uncapped Bonuses

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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