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Call Listener Jobs in Merced, CA (NOW HIRING)

Land O'Lakes

Operations Manager

Turlock, CA

$81K - $121K/yr

Ability to work within a team environment. (Active listening, ability to influence a positive ... If you receive a call or email like this, please do not provide the information being requested.

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All JobsCall Listener JobsCall Listener Jobs in Merced, CA

Call Listener information

See Merced, CA salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call listener in Merced, CA is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.29 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Merced, CA?

For Call Listener jobs in Merced, CA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Merced, CA look for?

The top searched job categories for Call Listener jobs in Merced, CA are:

What cities near Merced, CA are hiring for Call Listener jobs?

Cities near Merced, CA with the most Call Listener job openings:

Call Listener jobs near you

Registered Nurse RN

Merced Nursing and Rehabilitation Center

Merced, CA • On-site

$40 - $47/hr

Full-time

Re-posted 6 days ago

Job description

) POSITION SUMMARY
The purpose of your job position is to provide each resident with routine daily nursing care in accordance with current federal, state, and local standards that govern the facility and as directed by your supervisors.
The Registered Nurse will treat each resident with kindness, dignity and respect. They will knock before entering each resident's room. They will refer to each resident by their name. They will be courteous to families and visitors. They will maintain a positive and calm disposition. They will communicate clearly, empathetically, and effectively when speaking to residents, family members, visitors, staff and any governmental agency personnel. They will make sound independent decisions when circumstances warrant such action. They will work cooperatively with all departments and multidisciplinary teams. They will demonstrate patience, initiative and willingness to assist residents that may be difficult. They will relate all pertinent information concerning a resident's condition to a charge nurse when required. They will be committed to always doing the right thing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Assessment and development of resident care plans
  • Ensuring that all nursing care is provided in privacy
  • Checking vital signs
  • Dressing wounds
  • Passing out medications
  • Assisting with admissions
  • Making rounds with physicians
  • Starting IVs
  • Listening to residents and their families
  • Addressing questions/concerns of residents
  • Performing accurate and detailed charting of resident progress notes
  • Providing assistance to LVNs and CNAs
  • Ensuring equipment is in good operating order
  • Monitoring residents that are at risk for falls
  • Collecting lab samples
  • Abiding with all facility policies and procedures including not disclosing user ID codes and passwords
  • Following Infection and Control policies
  • Reporting any occupational exposures to blood, body fluids, or other hazardous materials to a supervisor immediately
  • Attending annual facility in-service training programs
  • Completing other assignments when requested by management

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies these are the only duties you will be required to perform as directed by management. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
REQUIREMENTS
Education / Licensure
  • Nursing Degree from accredited school or college
  • Valid RN license in good standing
  • Valid CPR and BLS card

Qualifications / Experience
  • Minimum of 1 year of skilled nursing experience preferred
  • Must be able to speak, read, write and comprehend the English language
  • Ability to use computer or tablet to enter resident data

Working Conditions
  • May encounter frequent interruptions
  • May be involved with residents, family and government agencies
  • May be requested to work beyond scheduled working hours at times
  • Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)
  • May be subjected to odors, dust, disinfectants, tobacco smoking or air contaminants
  • May be exposed to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses
  • May be exposed to or handle hazardous chemicals

Physical Requirements
  • Must be able to move intermittently throughout the day
  • Working throughout the nursing areas
  • Must be able to lift up to 25 pounds. Lifting more weight up to 100 pounds requires assistance
  • Ability to read fine print on tablet, progress notes and/or medical labels

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