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Call Listener Jobs in Frisco, TX (NOW HIRING)

Senske Services

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Strong active listening skills * Customer focus and adaptability to different personality types

Senske Services

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Strong active listening skills * Customer focus and adaptability to different personality types

Senske Lawn and Tree Care

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

Call Center Agent The Call Center Agent receives calls to resolve basic and routine customer ... Strong active listening skills * Customer focus and adaptability to different personality types

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Excellent listening skills and the ability to ask probing questions, understand concerns, and ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

Blades of Green

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Strong active listening skills * Customer focus and adaptability to different personality types

Fit Turf

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Strong active listening skills * Customer focus and adaptability to different personality types

Ace of Blades

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Strong active listening skills * Customer focus and adaptability to different personality types

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Excellent listening skills and the ability to ask probing questions, understand concerns, and ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

Emerald Lawns

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Strong active listening skills * Customer focus and adaptability to different personality types

Senske Family of Companies

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Strong active listening skills * Customer focus and adaptability to different personality types

SmithRx

Inbound Call Center Representative

Plano, TX

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... Active listening, and conversational speaking skills, with a high degree of empathy * Ability to ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Frisco, TX

Call Listener information

See Frisco, TX salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call listener in Frisco, TX is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.98 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Frisco, TX?

For Call Listener jobs in Frisco, TX, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Frisco, TX look for?

The top searched job categories for Call Listener jobs in Frisco, TX are:

What cities near Frisco, TX are hiring for Call Listener jobs?

Cities near Frisco, TX with the most Call Listener job openings:

Call Listener jobs near you

Call Center Agent

Senske Services

Coppell, TX • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Senske Services rating

6.3

Company rating: 6.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

25th of 35 rated pest control companies

Job description

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

RESPONSIBILITIES:

  • Speaks with customers to answer product and service questions and suggest information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed
  • Build sustainable relationships with customers

QUALIFICATIONS:

  • High School Diploma
  • 2+ years of experience in a customer service/call center setting
  • Strong phone and verbal communication skills
  • Strong active listening skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to talk on the phone and type on the keyboard simultaneously

WE OFFER: 

  • Competitive pay and comprehensive benefits package - Life is expensive! We believe in paying well. 
  • Affordable health care packages that include medical, dental, vision and life insurance   
  •  401K, PTO, Company Paid Holidays, Paid Vacation
  • Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!   
  • Do you want to work with your friend? We offer a referral bonus!   
  • Fun team celebrations year-round!  

 This is a non-exempt, hourly position with a pay range of $18–$22 per hour, depending on experience.

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