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Call Listener Jobs in Frederick, MD (NOW HIRING)

Meritus Health

Physician - Plastic Surgeon

Hagerstown, MD · On-site

$600K/yr

... Call: approximately 5 days per month - Comprehensive benefits package including health, dental ... Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we ...

Meritus Health

Physician - Plastic Surgeon

Hagerstown, MD · On-site

$60K/yr

... Call: approximately 5 days per month - Comprehensive benefits package including health, dental ... Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we ...

MAPMG

Gastroenterologist

Rockville, MD · On-site

$575K/yr

Support a call schedule where call is divided equally amongst all providers * Provide inpatient ... Communicate thoughtfully (listen, educate, advocate) * Lead with integrity * Value teamwork * Are ...

Learning Care Group

Lead Teacher

Leesburg, VA · On-site

$15.75 - $21/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

PLACE

Buyers Agent

Frederick, MD · On-site

$80K - $100K/yr

Commit to weekly 1:1 coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Home Instead

CNA

Frederick, MD · On-site

$20 - $22/hr

If you're looking for flexible hours, competitive pay, and a team that actually listens, we'd love ... For job related questions please call the franchise office at 301.846.9922.

Meritus Health

Physician - Urgent Care

Hagerstown, MD · On-site

$218K - $258K/yr

No Call Qualifications: * MD or DO degree * Eligible to obtain state medical license * Completed an ... Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we ...

La Petite Academy

Lead Teacher

Leesburg, VA · On-site

$15.25 - $20.25/hr

We listen and we know what you're looking for: * You want benefits. We support you with a minimum ... Call the shots! Take the lead on classroom management and curriculum implementation, plus be an ...

Place

Buyers Agent

Frederick, MD · On-site

Commit to weekly 1:1 coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Learning Care Group

Lead Teacher

Leesburg, VA · On-site

$15.75 - $21/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

Meritus Health

Physician - Urgent Care

Hagerstown, MD · On-site

$285K/yr

No Call Qualifications: * MD or DO degree * Eligible to obtain state medical license * Completed an ... Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we ...

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All JobsCall Listener JobsCall Listener Jobs in Frederick, MD

Call Listener information

See Frederick, MD salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Frederick, MD is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.13 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Frederick, MD? For Call Listener jobs in Frederick, MD, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Frederick, MD look for? The top searched job categories for Call Listener jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Call Listener jobs? Cities near Frederick, MD with the most Call Listener job openings:
Call Listener jobs near you

Gastroenterologist

Mid-Atlantic Permanente Medical Group PC

Rockville, MD

$575K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 6 days ago

Job description

The Mid-Atlantic Permanente Medical Group (MAPMG) is a leading group of over 1,800 physicians in Maryland, Virginia, and Washington, D.C., exclusively caring for Kaiser Permanente patients. We invite applications for a specialist in Gastroenterology at our Shady Grove Medical Center.

Now offering $100,000.00 forgivable loan as a new hire incentive!

Unlike other U.S. health systems, MAPMG is built and led by physicians who earn competitive salaries, without income based on providing individual services. Our medical group comprises board-certified physicians across 60+ specialties. MAPMG physicians use a comprehensive electronic health record (EHR) to coordinate care. Our focus is on long-term health, prevention, diagnosing, and treating diseases effectively. MAPMG researchers and staff support innovative ideas, ensuring quality care, educational programming, and advancing best practices through research.

What You Can Expect:

  • Provide outpatient consultative & endoscopy services through an internal referral system in a collegial environment that allows for work life balance
  • Provide care with a mix of virtual & in-person patient visits
  • Access to state-of-the-art endoscopy equipment
  • Support a call schedule where call is divided equally amongst all providers
  • Provide inpatient coverage at affiliated hospitals
  • Work with an experienced support staff
  • Opportunities for leadership positions within the medical group if desired
  • A physician friendly EMR (electronic medical record) system

Minimum Requirements:

  • MD or DO
  • Board Certified or Eligible in Gastroenterology
  • Currently licensed or able to obtain licenses in the District of Columbia, Maryland, and Virginia

    MAPMG Physicians:

    • Practice patient-centered, culturally competent medical care
    • Communicate thoughtfully (listen, educate, advocate)
    • Lead with integrity
    • Value teamwork
    • Are transparent and honest
    • Go “above and beyond” for their patients

    We Provide You:

    • Competitive compensation
    • Pathway for physicians to become shareholders of MAPMG
    • Comprehensive benefits including 100% employer-funded medical and dental insurance premiums, a pension plan and 401(k), life insurance, and paid leave
    • Complete professional liability coverage provided at no cost, 100% reimbursement for obtaining and maintaining board certification, continuing medical education reimbursement, and in-house CME opportunities
    • A concierge service that works directly with you to apply for all required state, CDS, and DEA licenses

    The starting annual salary for this position is $575,000 which considers an applicant’s skills and qualifications, certain degrees and certifications, training, market data, and other relevant factors. In addition to the salary range above, MAPMG offers rich benefits that add substantial value to the total compensation package. 

    MAPMG continuously works to identify and mitigate healthcare inequities, and that starts with providing an inclusive, supportive environment for our physicians. We encourage applicants of any race, color, religion, sex, sexual orientation, gender identity, or national origin who commit to practicing culturally competent healthcare.

    Apply