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Call Listener Jobs in Flint, MI (NOW HIRING)

Common Ground

Peer Support (CPSS) - Mobile

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Peer Support (CPSS) - Mobile

Flint, MI · On-site

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Peer Support (CPSS) - Mobile

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Peer Support (CPSS) - Mobile

Flint, MI · On-site

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Randstad

Service Representative - Hybrid

Howell, MI · Hybrid

$21.49 - $21.50/hr

Active Listening * Follow-up * Empathy * Telephone Etiquette * Typing Skills * Basic Computer Skills * Call Center Support * Customer Service Qualifications: * Years of experience: 1 year

Randstad

RATING SPECIALIST - INSURANCE

Howell, MI · Hybrid

$21/hr

Call Center * contact center * Telephone Etiquette * high volume calls * CRM Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to ...

HCAOA

Compassionate Caregiver

Grand Blanc, MI · On-site

$10/hr

APPLY OR CALL us NOW at 810-232-2433! * Flexible and Immediate Hours * Weekly Pay Periods ... We will listen to your ideas and suggestions as you are critical to our success in providing the ...

Johnstone Supply LLC

Counter Sales Specialist

Orion, MI

$14.75 - $18.50/hr

Assists customers in making product selections by asking questions and actively listening to ... Reaches out to customers who haven't picked up will-call orders yet. * Maintains and increases the ...

Johnstone Supply LLC

Counter Sales Associate I

Howell, MI · On-site

$15 - $18.75/hr

Assists customers in making product selections by asking questions and actively listening to ... Reaches out to customers who haven't picked up will-call orders yet. * Maintains and increases the ...

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All JobsCall Listener JobsCall Listener Jobs in Flint, MI

Call Listener information

See Flint, MI salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call listener in Flint, MI is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Flint, MI?

For Call Listener jobs in Flint, MI, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Flint, MI look for?

The top searched job categories for Call Listener jobs in Flint, MI are:

What cities near Flint, MI are hiring for Call Listener jobs?

Cities near Flint, MI with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Flint, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,242 per year, or $17.4 per hour.

Peer Support (CPSS) - Mobile

Common Ground

Flint, MI

$21 - $24/hr

Full-time

PTO

Re-posted 13 days ago

Job description

MDHHS Certified Peer Support Specialist (CPSS)

  • Contingent - Seeking candidates open to working weekends. Shifts include 8am to 4pm or 3pm to 11pm.

Compensation

  • $21.00 - $24.00 per hour, plus applicable shift differential. 

About You    

Role requires a MDHHS Certified Peer Support Specialist (CPSS). Provide mobile outreach and crisis intervention to individuals in distress, aiming to offer peer support, guidance, and assistance during their crisis moments. Promote recovery, reduce the risk of hospitalization or institutionalization, and connect individuals with appropriate mental health resources and services. For more information please see the job description: Mobile Peer Support Specialist

     
Day in the Life    
  • Respond swiftly to crisis calls to align with program response times 
  • Perform curb-side staff safety assessments in order to assess team response requirements  
  • Drive agency vehicle (or personal vehicle) to community locations to respond to crisis call
  • Maintain reliable personal vehicle for use to and from job and occasionally within the community
  • Provide active crisis intervention that is welcoming, trauma-informed, brief, and solution-focused to adults/children presenting in distress 
  • Maintain accurate and timely documentation of all crisis interventions and interactions with clients
  • Collaborate with individuals/families and their support systems to develop safety plans and identify coping strategies for managing future crises 
  • Facilitate transition to appropriate aftercare services and assist with implementation of individual recovery plans and coordination of natural supports
  • Act as a role model in recovery and the development of coping skills
What you need to apply    
  • High School Diploma or GED
  • Michigan Certified Peer Support Specialist certification
  • Relevant recovery experience
  • Valid Michigan Driver License with acceptable driving record regarding eligibility for insurability under Common Ground's insurance policy
What Makes Us Different?    
  • Non-Profit mission-driven, person-focused environment
  • Opportunity for professional growth
  • Smaller Units/Manageable workloads
  • Team orientated environment
  • An organizational culture of mental & behavioral health support for all
     
For your hard work    
  • Generous paid time off (for eligible employees)
  • Shift premiums (for eligible employees)
  • Employer sponsored benefit & wellness plans (including 16% fringe pay, Calm App, etc.)
  • Competitive wages
     

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.    

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.    

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.    

Find out more at https://commongroundhelps.org

Apply