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Call Listener Jobs in Flint, MI (NOW HIRING)

CGC Home Services

Customer Service Associate

Howell, MI · On-site

$13.50 - $18.75/hr

Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc * Dispatch and schedule * Keep accurate records of customer interactions * Follow established ...

CGC Water

Customer Service Associate

Howell, MI · On-site

$13.50 - $18.75/hr

Active listening skills * Solid computer/typing skills * Familiarity with MS Office * A heart to ... Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.

CGC WATER

Customer Service Associate

Howell, MI · On-site

$13.50 - $18.75/hr

Active listening skills * Solid computer/typing skills * Familiarity with MS Office * A heart to ... Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.

Allegiance Industries

Night Shift Cleaner

Fenton, MI

$16.25/hr

Call our office at 803-779-1961 Who is Allegiance? Founded in 1988 as a commercial cleaning company ... It all starts with an approach to customer service that focuses on listening to our customer ...

Allegiance Industries

Night Shift Cleaner

Fenton, MI · On-site

$16.25/hr

Call our office at 803-779-1961 Who is Allegiance? Founded in 1988 as a commercial cleaning company ... It all starts with an approach to customer service that focuses on listening to our customer ...

Common Ground

Peer Support (CPSS) - Mobile

Flint, MI · On-site

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Peer Support (CPSS) - Mobile

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground

Peer Support (CPSS) - Mobile

Flint, MI

$21 - $24/hr

Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Flint, MI

Call Listener information

See Flint, MI salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call listener in Flint, MI is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Flint, MI? For Call Listener jobs in Flint, MI, the most frequently searched job titles are:
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What cities near Flint, MI are hiring for Call Listener jobs? Cities near Flint, MI with the most Call Listener job openings:
Call Listener jobs near you

Territory Sales Manager

Wieland - Saginaw

Saginaw, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

At Team Wieland Truck & Trailer, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at Team Wieland Truck & Trailer is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our stores throughout the years.
 
Available Benefits 
  • Medical, Dental & Vision Insurance 
  • 401K Plan + Match
  • Vacation
  • Short/Long Term Disability
  • Growth opportunities 
  • Paid Training
  • Appreciation Lunches
  • Family owned and operated
  • Long term job security
  • Health and wellness 
  • Discounts on products and services
  • Company Vehicle
  • Laptop
  • Cell Phone Reimbursement 
Sales Benefits
  • Base + Commission Pay Structure
  • Monthly/Annual Bonuses 
  • Paid Training 
Responsibilities
  • Monitor local market pricing and report weekly
  • Call on assigned accounts at least once every week, two weeks or monthly and maintain reports on all sales engagements and submit to manager.
  • Target new potential customer for parts, service and truck sales.
  • Initiate surveys, share results with department managers to improve customer happiness.
  • Maintain company vehicle as required and keep vehicle clean at all times.
  • Assist in maintaining the parts department inventory.
  • Deliver parts to customer in accordance with purchases when need.
  • Use of call logs to keep track of daily visits with customer information.
Qualifications
  • Valid driver’s license and clean driver's abstract
  • Experience with truck parts inventory preferred
  • Knowledge of heavy duty/medium duty truck inventory
  • Good written and oral communication skills and eagerness to improve
  • Strong listening skills as they relate to workload, time management and setting priorities in an unsupervised environment
  • Effective problem solving, conflict resolution and negotiation skills
  • Proven track record of meeting or exceeding sales goals
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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