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Call Listener Jobs in Flint, MI (NOW HIRING)

CGC Water

Customer Service Associate

Howell, MI · On-site

$13.50 - $18.75/hr

Active listening skills * Solid computer/typing skills * Familiarity with MS Office * A heart to ... Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.

TPI Global Solutions

Insurance Specialist

Howell, MI · On-site

Call monitoring/listening scores * First-contact resolution and reduction of repeat calls * Policyholder retention Required Qualifications * 2-4 years of experience in an insurance agency or ...

CGC WATER

Customer Service Dispatch Associate

Howell, MI · On-site

$17 - $20/hr

This role drives booking performance, and ensures a high-level customer experience from first call ... listening skills De-escalation skills Solid computer/typing skills Familiarity with MS Office A ...

Allegiance Industries

Night Shift Cleaner

Fenton, MI

$16.25/hr

Call our office at 803-779-1961 Who is Allegiance? Founded in 1988 as a commercial cleaning company ... It all starts with an approach to customer service that focuses on listening to our customer ...

Allegiance Industries

Night Shift Cleaner

Fenton, MI · On-site

$16.25/hr

Call our office at 803-779-1961 Who is Allegiance? Founded in 1988 as a commercial cleaning company ... It all starts with an approach to customer service that focuses on listening to our customer ...

ChoiceOne Bank

ITM Specialist

Grand Blanc, MI · On-site

Understanding the client's objectives by asking appropriate questions and listening to the client ... Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven ...

ChoiceOne Bank

ITM Specialist

Grand Blanc, MI · On-site

Understanding the client's objectives by asking appropriate questions and listening to the client ... Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven ...

ChoiceOne Bank

ITM Specialist

Montrose, MI · On-site

Understanding the client's objectives by asking appropriate questions and listening to the client ... Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven ...

ChoiceOne Bank

ITM Specialist

Montrose, MI · On-site

Understanding the client's objectives by asking appropriate questions and listening to the client ... Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven ...

ChoiceOne Bank

ITM Specialist

Grand Blanc, MI · On-site

Understanding the client's objectives by asking appropriate questions and listening to the client ... Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven ...

ChoiceOne Bank

ITM Specialist

Montrose, MI

Understanding the client's objectives by asking appropriate questions and listening to the client ... Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Flint, MI

Call Listener information

See Flint, MI salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call listener in Flint, MI is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Flint, MI?

For Call Listener jobs in Flint, MI, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Flint, MI look for?

The top searched job categories for Call Listener jobs in Flint, MI are:

What cities near Flint, MI are hiring for Call Listener jobs?

Cities near Flint, MI with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Flint, MI as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,242 per year, or $17.4 per hour.

Customer Service Associate

CGC Water

Howell, MI • On-site

$13.50 - $18.75/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We only HIRE the BEST!
Who We Are:
We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.
Who You Are:
A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m). This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with ServiceTitan is strongly preferred, as this role requires hands-on management of the dispatch board. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge.
Key Responsibilities:
Hiring for Second Shift. Hours 11am-8pm with one hour lunch break.
Customer service interaction
  • Manage incoming calls to identify, assess, and meet the diverse needs of our customers
  • Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc
  • Dispatch and schedule
  • Keep accurate records of customer interactions
  • Follow established department procedures, guidelines, and policies
  • Serving our external and internal customers with urgency and grace
Skills and experience we are looking for:
  • Proven customer service experience
  • Strong phone contact handling
  • Booking sales appointments
  • Dispatch experience
  • Communication experience
  • Bilingual (Spanish) is helpful
  • Active listening skills
  • Solid computer/typing skills
  • Familiarity with MS Office
  • A heart to serve a variety of personalities and (potentially difficult) circumstances
  • Ability to multi-task
  • Ability to Prioritize
  • Manage time effectively
  • Willingness to go the extra mile when engaging customers
  • Responsible to close up the office
A "Get It Done" Mentality
  • We will provide quality service along with quality customer experience.
  • Our Call center team is the "Heartbeat" of our operation and serves all departments and customers. The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Drive a Culture of Accountability & Winning
  • Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
  • Track & Dominate Your Scorecard
  • Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities
Mentor & Uplift Others Around You
  • Push others to be better. Support our teammates and help create a culture of continuous growth and leading
  • Lifelong Learner & Growth-Minded
  • You are always improving and learning from others.
  • You actively seek out mentorship, coaching, and new techniques to sharpen your edge

What We Offer:
Competitive pay structure
Opportunity to directly influence revenue and operations
Career Growth Opportunities- we promote from within!
A Highly Competitive, High-Energy Culture- you will be surrounded by A-players.
Best-in-Class Training & Coaching- we invest in your success.
Industry-Leading Products & Services
Ready to drive our business to new levels?
If you're a highly competitive, self-driven leader ready to Grow our Water Treatment and Plumbing Service, we want to talk to you.
Apply Now!

Apply