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Call Listener Jobs in Findlay, OH (NOW HIRING)

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Call Listener information

See Findlay, OH salary details

$10

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$23

How much do call listener jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call listener in Findlay, OH is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What cities near Findlay, OH are hiring for Call Listener jobs? Cities near Findlay, OH with the most Call Listener job openings:

Pizza Delivery Driver - Part Time (02677)

Domino's Franchise

Tiffin, OH • On-site

Part-time

Re-posted 18 days ago


Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,929 frontline employees who took The Breakroom Quiz

19th of 24 rated food delivery companies


Job description

Company Description

Welcome to BRY-PIE, Inc doing business as Domino's! Locally owned and operating stores in the greater Findlay, OH area. 90% of our franchisees started as drivers, including this one, back in 1983! Our franchise has been one of the top 2% of all Domino's franchises 15 of the last 25 years including 6 of the last 7. Be a part of a team that holds multiple world records, you could be a part of the next one!

Our team comes first, that's why our pizza delivery drivers make the IRS maximum of $0.58 per mile. What are you waiting for? Join our team, for fun, for income, for world records!

Job Description

Come join a great team, with flexible scheduling and fun, where you get to listen to your favorite podcast or music while you deliver great experiences to our customers. With our state-of-the-art, industry leading app, know what you need to take where, using your favorite map on your phone. This helps you take more deliveries per hour than other delivery places, increasing your tips! Tips and mileage paid nightly.

We will teach you everything you need to know, how to be a great Domino's Delivery person, how to assist customers in store, and how to make our great products. Take home tips and mileage nightly!

Are you looking for more than a job? 90% of our franchisees in the U.S. started delivering pizzas! Make some extra cash now, make it a career later.

Allow us to text you when you apply! No one answers a call from someone they don't know, let us text you to start the conversation.

This position is mostly nights, starting between 4pm-6pm and ending 8pm-10pm, 3-4 nights per week.

$20 / hour is wage, mileage, and tips combined. You may not make that every hour while on the clock. You should average it over a pay period.

Qualifications
  • Ability to smile and have fun
  • Clean background check
  • Over 18 with 2 years safe driving history OR
  • Over 19 with 1-year safe driving history
  • Valid vehicle insurance
  • Working and reliable car or truck
  • Eligible to work in the USA
  • Currently residing near store location

Additional Information

All your information will be kept confidential according to EEO guidelines.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!


What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US