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Call Listener Jobs in Fargo, ND (NOW HIRING)

Sanford Health

Caterer - Broadway - FT

Fargo, ND · On-site

$14.75 - $18.75/hr

Exhibits good listening skills, effectively communicating with supervisors, co-workers, customers ... call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

Orangetheory - Franchise #0461

Studio Manager

Fargo, ND · On-site

$40K - $75K/yr

Who will look everyone who enters the studio -- members, employees, vendors, visitors -- in the eye, call them by name, and make time for them. Who can motivate a sales team. Who listens. Who likes ...

Sanford Health

Caterer - Broadway - PRN

Fargo, ND · On-site

$14.75 - $18.75/hr

Exhibits good listening skills, effectively communicating with supervisors, co-workers, customers ... call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Sanford Health

Caterer - Broadway - PRN

Fargo, ND · On-site

$14.75 - $18.75/hr

Exhibits good listening skills, effectively communicating with supervisors, co-workers, customers ... call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

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Call Listener information

See Fargo, ND salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call listener in Fargo, ND is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.89 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Fargo, ND?

For Call Listener jobs in Fargo, ND, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Fargo, ND look for?

The top searched job categories for Call Listener jobs in Fargo, ND are:

What cities near Fargo, ND are hiring for Call Listener jobs?

Cities near Fargo, ND with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Fargo, ND as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 20% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,580 per year, or $17.6 per hour.

Caterer - Broadway - FT

Sanford Health

Fargo, ND • On-site

$14.75 - $18.75/hr

Full-time

Re-posted 15 days ago

Sanford Health rating

6.8

Company rating: 6.8 out of 10

Based on 551 frontline employees who took The Breakroom Quiz

498th of 889 rated healthcare providers

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

Varies (United States of America)

Scheduled Weekly Hours:

32

Compensation:

Salary Range: $15.50 - $22.50

Union Position:

No

Department Details

Great work environment, friendly coworkers, benefits, opportunity for advancement

Summary

Provides food, beverages and equipment for special events. Gathers all food and supplies, transports and sets up food service events and assists in clean-up after events.

Job Description

Monitors and maintains quality control of food and equipment, restocking supplies and cleaning and sanitizing food service areas. Displays strong customer service skills and the ability to work under stressful conditions. Possesses creative skills to attractively present food items. Exhibits good listening skills, effectively communicating with supervisors, co-workers, customers and staff. Demonstrates ability to follow written and oral directions. Establishes effective working relationships with co-workers and staff. Maintains quality control standards. Operates equipment such as, but not limited to, cold holding equipment, hot holding equipment, beverage machines, catering tables/carts, convection and combination ovens and dish washing machines. Depending on location, follows standardized recipes and Hazardous Analysis and Critical Control Point (HACCP) guidelines. Preferably, displays experience working in the food industry. Possesses ability to work independently when necessary. Possesses an understanding of food safety and sanitation processes. Demonstrates ability to be on feet for the majority of the day and walk far distances.

Qualifications

High school diploma or equivalent preferred.
Possesses ability to read, write and follow oral and written directions. Ability to perform basic math. Depending upon location applying for, a minimum of two years experience in a catering environment preferred. On-the-job training will be provided.
Depending on location, may be required to have a current valid driver's license and meet all medical guidelines for Sanford Health Category III drivers.

Sanford is an EEO/AA Employer M/F/Disability/Vet.


If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

What Sanford Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sanford Health

Sourced by ZipRecruiter

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Sioux Falls, SD, US

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