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Call Listener Jobs in Conroe, TX (NOW HIRING)

Drivelab Automotive Group

BDC Manager

Houston, TX · On-site

Prepare individual "call results reports" for BDC staff * Record and listen to customer calls * Train BDC staff by reviewing recorded/live calls and outcomes * Determine which customers to contact ...

Gullo Auto

Dealership Receptionist

Conroe, TX · On-site

$13.50 - $17/hr

Previous reception, call center, or customer service experience preferred (automotive dealership experience is a huge plus). * Skills: Strong communication presence, active listening, multitasking ...

Gullo Auto

Dealership Receptionist

Conroe, TX · On-site

$14 - $18/hr

Previous reception, call center, or customer service experience preferred (automotive dealership experience is a huge plus). * Skills: Strong communication presence, active listening, multitasking ...

AMBA

Inside Sales Insurance Specialist

Houston, TX · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

Houston Hotel Management LLC

Front Desk Agent

Houston, TX

$12.25 - $15.50/hr

Be courteous and willing to listen! * Enjoy Problem Solving - many guests need help with ... Anticipate problems and call management as needed. Job Requirements This role requires good verbal ...

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All JobsCall Listener JobsCall Listener Jobs in Conroe, TX

Call Listener information

See Conroe, TX salary details

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$21

How much do call listener jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call listener in Conroe, TX is $15.34, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Conroe, TX? For Call Listener jobs in Conroe, TX, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Conroe, TX look for? The top searched job categories for Call Listener jobs in Conroe, TX are:
What cities near Conroe, TX are hiring for Call Listener jobs? Cities near Conroe, TX with the most Call Listener job openings:
Call Listener jobs near you

In Person Patient Service Representative

Medix

Houston, TX • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
We are seeking a dedicated Patient Service Representative for our client to join their call center environment. The primary responsibilities will involve scheduling appointments and addressing patient queries, ensuring a seamless experience for both patients and physicians.
Key Responsibilities
  • Schedule appointments and answer patient questions efficiently.
  • Coordinate with different physicians to manage and update their schedules.
  • Maintain a high level of service within a call center setting.

Qualifications
  • Resourcefulness with strong problem-solving capabilities.
  • Strong customer service skills; prior experience in call centers or healthcare is not mandatory.
  • Excellent communication and active listening skills.
  • Ability to remain seated at the desk for extended periods.
  • Friendly disposition, suitable for introverts who thrive in quiet environments.

Skills
  • Strong communication and active listening.
  • Resourceful problem-solving abilities.
  • Capability to remain focused and seated for long periods.

Schedule/Shift
Monday - Friday, 8 am - 5 pm
Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

Required Employment / Compliance Language
The employee must comply with all applicable state and federal regulations and standards for the role.
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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