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Call Listener Jobs in Columbus, MS (NOW HIRING)

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

We listen carefully: We ensure everyone feels heard and valued. * We do what we say we'll do: We ... call, as well as several phone conversations. Drax will never ask you to download apps to enter ...

Showing results 41-60

Call Listener information

See Columbus, MS salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Columbus, MS is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What cities near Columbus, MS are hiring for Call Listener jobs? Cities near Columbus, MS with the most Call Listener job openings:

Maintenance Technician

Drax

Columbus, MS โ€ข On-site

Other

Medical, Dental

Posted 20 days ago


Job description

Maintenance Technician
Full-time, Permanent
One-site
Location: Aliceville, Alabama
Ready to be at the heart of a zero-carbon energy future? 
As a Maintenance Technician, you will be responsible for all maintenance activities related to equipment and for performing administrative functions to support site operations. Your responsibilities will include setting up and maintaining tooling measurement equipment, such as micrometres and height gauges, as well as ensuring that tolerances are maintained to prevent the production of poor-quality products.

Why join Drax? 
At Drax, weโ€™re not just generating power; weโ€™re transforming it. Weโ€™re a diverse and committed team, working together to create a brighter, more sustainable future. When you join us, youโ€™ll find: 

  • A Clear Purpose: Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities.
  • Growth Opportunities: We believe in developing our people. 
  • Comprehensive Benefits: From day one, youโ€™ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. Youโ€™ll also participate in a company bonus plan that rewards overall Drax performance and safety.
  • A Supportive Team: Work in an environment where continuous learning is encouraged, and your contributions are valued. Weโ€™re a โ€˜can-doโ€™ kind of place, empowering you to make informed decisions and do the right thing.

Your Day-to-Day as an Maintenance Technician. Youโ€™ll be:

  • Operate and maintain various equipment typically found in a wood production facility.
  • Demonstrate the ability to effectively anticipate and diagnose problems, as well as perform mechanical maintenance.
  • Perform routine administrative functions, including accurately and efficiently updating and maintaining inventory.
  • Complete housekeeping duties as requested and ensure that the designated area is clean and free of safety hazards.
  • Monitor and optimize stock inventories of new tools, in-process tools, heaters, and other equipment.
  • Collaborate with suppliers regarding quality issues, specifications, and other relevant matters.
  • Inspect equipment and report any damage or mechanical problems.
  • Record and report operational data, such as readings from meters, instruments, and gauges.

What youโ€™ll bring: 
To excel in this vital role, youโ€™ll need:

  • High school diploma or equivalent is required.  
  • A minimum of 5 years of industrial experience is necessary.  
  • Ability to work effectively within a team with minimal supervision.  
  • Responsible for maintaining and adjusting equipment to maximize production and minimize downtime.  
  • Must demonstrate a professional attitude and collaborate well with others.  
  • Promote a safe working environment by adhering to all workplace and job safety procedures.  
  • Perform and coordinate effective housekeeping in the facility.  
  • Utilize daily checklists, preventive maintenance (PM) schedules, and work orders to ensure optimal performance of the plants.  
  • Proficient in Microsoft Office.  
  • Capable of performing mechanical tasks, including bearing replacement, motor alignment, basic rigging, and basic welding knowledge; multi-craft skills (electrical knowledge is a plus).  
  • Must be able to work at heights as required or on elevated surfaces.  

How we act at Drax: 
Our culture is built on a few core beliefs that guide everything we do:

  • We care about what matters: We support each other to achieve important goals.
  • Weโ€™re a can-do kind of place: Weโ€™re empowered to make informed decisions and do whatโ€™s right.
  • We see things differently: We share insights, search for new ideas, and innovate.
  • We listen carefully: We ensure everyone feels heard and valued.
  • We do what we say weโ€™ll do: We are proactive, committed, and reliable. 


Ready to make a difference? 
Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a jobโ€”itโ€™s a chance to make a difference. 
Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.
The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment.  
If you have any concerns during your recruitment process or suspect something isnโ€™t right, please contact us via careers@drax.com  to verify the application or details of the person you have been speaking to.