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Call Listener Jobs in Beverly, MA (NOW HIRING)

Professional Moving & Storage

Customer Service

Boston, MA

$17.50 - $23.75/hr

We are looking for motivated individuals who possess excellent listening skills as well as superior ... Past customer service experience (in any field) Past call center experience Bi-lingual is a huge ...

Professional Moving & Storage

Customer Service

Boston, MA · On-site +1

$17.50 - $23.75/hr

We are looking for motivated individuals who possess excellent listening skills as well as superior ... Past customer service experience (in any field) Past call center experience Bi-lingual is a huge ...

Otrafford Dental Specialist

Dental Assistant

Boston, MA · On-site

$28 - $30/hr

Call and come in and see our dental office. We are growing and we need a top player (here comes the ... Listening * working with the team * Digital Scanning * Room setup If you have a command of all this ...

Otrafford Dental Specialist

Dental Assistant

Boston, MA · On-site

$28 - $30/hr

Call and come in and see our dental office. We are growing and we need a top player (here comes the ... Listening * working with the team * Digital Scanning * Room setup If you have a command of all this ...

ASG

Contact Center Operator

Boston, MA · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Listening * Data entry skills * People skills * Customer service * Attention to detail * Professionalism * Strong interpersonal skills, including the ability to work with diverse groups ...

ASG

Contact Center Operator

Boston, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Listening * Data entry skills * People skills * Customer service * Attention to detail * Professionalism * Strong interpersonal skills, including the ability to work with diverse groups ...

CINC

Account Executive

Boston, MA · On-site +1

$90K/yr

  • Retirement

Set daily call blocks to ensure a robust pipeline. * Make 50-100 outbound dials a day as a minimum ... An active listener who can identify the prospect's needs. What we offer: * Great product with a ...

Witco

Account Executive

Boston, MA · On-site

  • Retirement

Set daily call blocks to ensure a robust pipeline. * Make 50-100 outbound dials a day as a minimum ... An active listener who can identify the prospect's needs. What we offer: * Great product with a ...

WITCO

Account Executive

Boston, MA · On-site

$90K/yr

  • Retirement

Set daily call blocks to ensure a robust pipeline. * Make 50-100 outbound dials a day as a minimum ... An active listener who can identify the prospect's needs. What we offer: * Great product with a ...

CINC

Account Executive

Boston, MA · On-site

$90K/yr

  • Retirement

Set daily call blocks to ensure a robust pipeline. * Make 50-100 outbound dials a day as a minimum ... An active listener who can identify the prospect's needs. What we offer: * Great product with a ...

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Showing results 41-60

All JobsCall Listener JobsCall Listener Jobs in Beverly, MA

Call Listener information

See Beverly, MA salary details

$11

$19

$27

How much do call listener jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call listener in Beverly, MA is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $21.20 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Beverly, MA? For Call Listener jobs in Beverly, MA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Beverly, MA look for? The top searched job categories for Call Listener jobs in Beverly, MA are:
What cities near Beverly, MA are hiring for Call Listener jobs? Cities near Beverly, MA with the most Call Listener job openings:
Call Listener jobs near you

Specialty Pharmacy Technician Call Center -Hybrid

Beth Israel Lahey Health

Boston, MA • On-site

$28.08 - $37.79/hr

Other

Posted 9 days ago

Beth Israel Lahey Health rating

7.0

Company rating: 7.0 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Hybrid requires 2 days on-site per week M-F
Job Summary: Accurately inputs patient, insurance, and prescription information into the pharmacy system. Answers incoming calls and assists callers with non-clinical inquiries. Resolves and ensures proper adjudication of claims. Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed.
Job Description:
Essential Responsibilities:
  1. Responsible for answering in-bound calls and assisting customers with pharmacy related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information.
  2. Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
  3. Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor.
  4. Ensures patient health information is preserved per HIPAA & PHI guidelines.
  5. Contact insurance companies for benefit investigation and coverage eligibility.
Required Qualifications:
  1. High School diploma or GED required.
  2. License Mass Registered Pharmacy Tech required.
  3. 1-3 years related work experience required.
  4. Previous data entry experience (minimum three months).
  5. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
  1. PTCB certification.
  2. Specialty Pharmacy experience.
  3. Pharmacy data entry and PBM Billing experience.
Competencies:
  1. Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
  2. Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
  3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
  4. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
  5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
  6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
  7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
  8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Pay Range:
$28.08 - $37.79
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled

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