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Call Listener Jobs in Beverly, MA (NOW HIRING)

Fyzical

Call Center Representative

North Andover, MA · On-site

$16.25 - $20.25/hr

Customer Service Representative Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re ...

Fyzical

Call Center Representative

North Andover, MA · On-site

$16.25 - $20.25/hr

Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of ...

Loretta's Last Call

Bartender

Salem, NH · On-site

$30 - $80/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving ... Some Bartending Experience Needed Loretta's Last Call, Boston's ONLY country venue, offering ...

Loretta's Last Call

Bartender

Salem, NH

$30 - $80/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving ... Some Bartending Experience Needed ABOUT THE COMPANY Loretta's Last Call, Boston's ONLY country ...

New

Loretta's Last Call

Server

Salem, NH · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Loretta's Last Call

Server

Salem, NH · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

New

Loretta's Last Call

Server

Salem, NH · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

New

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Beverly, MA

Call Listener information

See Beverly, MA salary details

$11

$19

$27

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Beverly, MA is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $21.20 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Beverly, MA? For Call Listener jobs in Beverly, MA, the most frequently searched job titles are:
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What cities near Beverly, MA are hiring for Call Listener jobs? Cities near Beverly, MA with the most Call Listener job openings:
Call Listener jobs near you

Emergency Medical Dispatcher (911 Call Taker)

Action Ambulance Service Inc

Wilmington, MA • On-site

Full-time, Part-time

Re-posted 26 days ago

Job description

Description

Job Title: Emergency Medical Dispatcher (911 Call Taker) 


Location: Wilmington, MA
Job Type: Full-Time / Part-Time 


About Us
We are a customer-focused EMS organization dedicated to delivering high-quality care from the very first point of contact. Our dispatch team plays a critical role in saving lives by providing calm, accurate, and compassionate support to callers during emergencies. We pride ourselves on a culture built around exceptional customer service, teamwork, and valuing every employee's voice. 


Position Overview
As an Emergency Medical Dispatcher, you will be the first point of contact for 911 callers seeking medical assistance. You will gather critical information, prioritize calls, and provide clear pre-arrival instructions to help callers manage emergencies until EMS units arrive. 

This role requires strong communication skills, the ability to stay calm under pressure, and a commitment to delivering answers and reassurance on the first call whenever possible. 


Key Responsibilities 

  • Deliver excellent customer service, ensuring callers feel heard, supported, and informed 
  • Work collaboratively with team members and support a positive workplace culture 
  • Answer incoming 911 emergency and non-emergency calls promptly and professionally 
  • Obtain accurate and essential information from callers 
  • Dispatch EMS units efficiently and effectively 
  • Maintain clear and continuous communication with field personnel 
  • Document all calls accurately and thoroughly 

What We Value 

  • Customer-First Mindset: We strive to provide clear answers and support on the first call 
  • Compassion: Every caller is treated with empathy and respect 
  • Team Appreciation: We recognize and value the contributions of every colleague 
  • Open Communication: We actively listen to employee feedback and encourage ideas for improvement

Requirements

 Qualifications 

  • Required availability includes overnights, weekends, and holidays. Shifts are 12 and 16 hours 
  • High school diploma or equivalent (required) 
  • Strong verbal communication and active listening skills 
  • Ability to multitask in a fast-paced, high-stress environment 
  • Basic computer proficiency 
  • Reliable transportation 

Why Join Us? 

  • Supportive team environment that values your voice 
  • Opportunities for growth and advancement focused on your goals 
  • Ongoing training and professional development 
  • A meaningful career where you make a difference every day 

Apply