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Call Listener Jobs in Beaumont, TX (NOW HIRING)

Paradigm Healthcare Services

Hospitality Aide

Kountze, TX · On-site

$12.50 - $15.50/hr

... call devices and software to communicate with family, friends, and health care providers § ... active listening (giving full attention to those speaking), critical thinking (using logic and ...

Paradigm Health Care Services

Hospitality Aide

Kountze, TX · On-site

$12.50 - $15.50/hr

... call devices and software to communicate with family, friends, and health care providers § ... active listening (giving full attention to those speaking), critical thinking (using logic and ...

Lamar State College Orange

Cafe Assistant

Orange, TX · On-site

$17K/yr

If you have questions, please email the Human Resources department at or call 409-882-3905. We ... Ability to read and understand, or to listen to and act upon written and oral instructions. Ability ...

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All JobsCall Listener JobsCall Listener Jobs in Beaumont, TX

Call Listener information

See Beaumont, TX salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call listener in Beaumont, TX is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.41 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Beaumont, TX?

For Call Listener jobs in Beaumont, TX, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Beaumont, TX look for?

The top searched job categories for Call Listener jobs in Beaumont, TX are:

What cities near Beaumont, TX are hiring for Call Listener jobs?

Cities near Beaumont, TX with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Beaumont, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,692 per year, or $17.2 per hour.

Office Clerk / Receptionist

PCM & Affiliated Companies

Winnie, TX • On-site

$12.75 - $16.50/hr

Full-time

Posted 8 days ago

Job description

Position: Office Clerk / Receptionist Summary: Responsible for handling front office reception and administrative duties. Essential Qualifications, Duties, and Responsibilities: (Other duties may be assigned) Greet and welcome visitors Direct visitors to appropriate destination Maintain visitor logs Sort and distribute mail; prepare and stamp outgoing mail Answer incoming calls on multi-line telephone system Screen and forward incoming call Schedule and confirm appointments Assist departments with clerical needs Ability to multitask and organize Maintain confidentiality Excellent ability to listen carefully Excellent verbal and communication skills Presentable and friendly Be on time An Office Clerk / Receptionist must be willing to comply with PCM Health, Safety, and Environmental rules and regulations. They must also comply with all governmental regulations.

The above description covers some of the principal duties and responsibilities of the job. The description shall not however, be constructed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. I have read and understand all the duties and requirements listed above.

Disclosures:PCM & Affiliated Companies reserves the right to unilaterally amend, change, modify, delete, replace or add to the statements in this policy, at any time, with or without prior notice. PCM & Affiliated Companies also reserves the right to interpret the provisions of this policy. Such interpretations will be final and binding.

In addition, not every situation can be anticipated in written policies, guidelines and/or procedures, and the facts surrounding any situation may require discretionary judgements by management.

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