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Call Centre Team Supervisor Jobs (NOW HIRING)

Grote Automotive

Call Center Team Lead

Fort Wayne, IN · On-site

$20 - $25/hr

Grote Mitsubishi - Fort Wayne, IN Grote Mitsubishi is seeking an experienced and motivated call Center Team Lead to help drive our customer experience and sales opportunities This is a hands-on ...

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Call Center Team Lead Skills: Lead, mentor, and coach Insurance Verification, Call Center Location: Augusta, GA 100% Onsite Job Type: Longterm Contract Insurance Tracking is responsible for guiding a ...

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Call Center Team Lead Skills: Lead, mentor, and coach Insurance Verification, Call Center Location: Augusta, GA 100% Onsite Job Type: Longterm Contract Insurance Tracking is responsible for guiding a ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

MCI Careers

Call Center Team Lead

Killeen, TX · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

MCI Careers

Call Center Team Lead

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

Mass Markets

Call Center Team Lead

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

MCI Careers

Call Center Team Lead

Killeen, TX · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ...

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Call Centre Team Supervisor information

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$29.5K

$63.8K

$109.5K

How much do call centre team supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call centre team supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Call Centre Team Supervisor jobs?

For Call Centre Team Supervisor jobs, the most frequently searched job titles are:

Call Center Team Lead

Salt Lake City, UT • On-site

Serenity Mental Health Centers
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Serenity Mental Health Centersexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 hours ago

Job description

Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership. 

This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance. 

If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you. 

What You'll Own 

  • Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback. 
  • Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations. 
  • Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching. 
  • Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities. 
  • Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement. 
  • Monitor calls, review quality and performance metrics, and provide timely, actionable coaching. 
  • Assist with onboarding and training new Patient Care Coordinators. 
  • Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. 

Requirements

  • Previous experience leading and developing others in a call center, customer service, or healthcare operations. 
  • Strong communication, coaching, and mentoring skills with the ability to provide clear, constructive feedback. 
  • Proven track record to identify performance trends using quality reviews and performance metrics. 
  • Strong aptitude for learning new technology and software systems. 
  • Strong organizational skills with the ability to balance coaching, operational support, and escalations throughout the day. 
  • Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment. 
  • A positive attitude and genuine desire to help teammates grow and succeed. 
  • Mental health or healthcare experience is not required-we provide comprehensive training. 

Benefits

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays 
  • Employee referral bonuses 
  • Clear career growth opportunities into Supervisor and Operations leadership roles 
  • Ongoing leadership development and professional coaching 

Apply