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Call Centre Supervisor Jobs (NOW HIRING)

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of IT Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve ...

OncoHealth

Call Center Supervisor

About the Role The Call Center Supervisor is responsible for leading and managing a team of Phone Intake specialists to ensure complete, accurate, and timely intake of cases and exceptional inbound ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

$40K/yr

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible ...

MCI Careers

Call Center Supervisor

Savannah, GA

$40K/yr

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible ...

AbsoluteCARE Medical Center & Pharmacy

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center team within the Member Access Center (MAC), ensuring consistent, timely, and accurate member access ...

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Call Centre Supervisor information

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$29.5K

$63.8K

$109.5K

How much do call centre supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call centre supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Call Centre Supervisor vs Call Centre Team Leader?

AspectCall Centre SupervisorCall Centre Team Leader
ResponsibilitiesOversees daily call center operations, manages staff, ensures quality serviceLeads a team of agents, supports performance, assists with training
Required SkillsLeadership, communication, problem-solvingTeam management, communication, customer service skills
Work EnvironmentOffice-based, call center settingOffice-based, call center setting
Common UsageSupervising multiple teams or shiftsLeading a specific team or group of agents

While both roles involve managing call center staff, the Call Centre Supervisor typically oversees multiple teams or shifts and handles broader operational responsibilities. The Call Centre Team Leader focuses on guiding a specific team, supporting agents, and ensuring team performance. Both roles require strong communication and leadership skills, but the Supervisor has a more strategic and managerial scope.

What cities are hiring for Call Centre Supervisor jobs?

Cities with the most Call Centre Supervisor job openings:

What states have the most Call Centre Supervisor jobs?

States with the most job openings for Call Centre Supervisor jobs include:

What are popular job titles related to Call Centre Supervisor jobs?

For Call Centre Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Call Centre Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Supervisor (Nights)

Nashville, TN • On-site

Koniag, Inc.
Investment Management and Consulting Services • 501 - 1,000 employees
Learn more about Koniag, Inc.external

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and experienced Call Center Supervisor (Night Shift) to support the daily operations of our Call Center serving government clients in the Nashville, Tennessee area. The ideal candidate is an energetic and people-focused leader with hands-on experience call center or service desk environments, a strong commitment to customer service excellence, and a natural ability to coach and develop frontline support staff. They thrive in a structured, fast-paced environment and take pride in driving team performance and delivering outstanding support experiences to government end users. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville, Tennessee. This position is Nights 8:30pm to 7:00am (4 On/4Off/10 hr shifts) to include a 30 min meal break.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards, performance metrics, and customer satisfaction goals are consistently met. This individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment. Principal responsibilities will include but are not limited to:
  • Directly supervise a team of Call Center agents, providing real-time guidance, coaching, and performance feedback to ensure consistent adherence to service delivery standards and call handling procedures.
  • Monitor daily call volumes, ticket queues, and agent performance metrics, taking immediate action to address deviations and maintain SLA compliance throughout each shift.
  • Serve as the first-line escalation point for complex or sensitive support issues raised by call center agents, facilitating timely resolution and appropriate communication to end users and stakeholders.
  • Conduct regular team huddles, briefings, and one-on-one coaching sessions to reinforce performance expectations, share updates, and support agent development.
  • Assist in the development and delivery of onboarding and ongoing training for new and existing call center agents, ensuring all staff are knowledgeable and proficient in call handling procedures, ITSM tools, and relevant policies.
  • Review and evaluate agent interactions including call recordings, ticket documentation, and chat logs to ensure quality standards are consistently upheld, providing constructive feedback as appropriate.
  • Assist the Call Center Operations Manager in the preparation of shift performance summaries, attendance tracking, and operational reports.
  • Support workforce management activities including daily attendance monitoring, real-time schedule adherence tracking, and shift coverage coordination.
  • Enforce compliance with all applicable federal regulations, agency policies, contractual requirements, and security protocols at the agent level.
  • Identify recurring performance issues, knowledge gaps, or process inefficiencies and escalate findings with recommended solutions to the Call Center Operations Manager.
  • Maintain a positive, inclusive, and high-energy team environment that encourages collaboration, accountability, and a strong customer service ethic.
  • Assist in the documentation and maintenance of call handling SOPs, knowledge base articles, and training materials.
  • Participate in team lead and supervisor meetings, contributing operational insights and feedback to support program-wide continuous improvement efforts.
  • Step in to assist with call handling or ticket resolution during periods of high volume or staffing shortages as needed.

Education and Experience:
Required:
  • High school diploma or GED required; Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred.
  • 3+ years of experience in a call center, help desk, or support environment.
  • 1+ years of experience in a supervisory, team lead, or senior agent role within a call center or service desk environment.
  • Demonstrated experience monitoring team performance, managing escalations, and supporting SLA compliance in a structured call center setting.

Preferred:
  • Prior experience supervising call center or service desk teams in support of a federal government customer.
  • Experience working in a multi-shift call center environment with 24/7 or extended hours of operation.

Required Skills and Competencies:
  • Strong communication skills in English - both written and oral - with the ability to communicate clearly and professionally with government end users, call center agents, and program leadership.
  • Demonstrated leadership and team supervision skills, with the ability to motivate, coach, and hold a team of frontline agents accountable in a structured service environment.
  • Hands-on familiarity with IT service management principles and ITIL frameworks, including experience working within SLA-driven call center environments.
  • Proficiency with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or equivalent ticketing and case management systems.
  • Experience monitoring real-time call center performance dashboards and workforce management tools to ensure schedule adherence and queue management.
  • Strong problem-solving and decision-making skills, with the ability to assess and resolve escalated issues quickly and effectively under pressure.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as Microsoft Teams and SharePoint.
  • Experience conducting quality assurance reviews of agent interactions and delivering constructive, actionable feedback.
  • Ability to manage multiple priorities simultaneously and maintain composure in a high-volume, fast-paced call center environment.
  • Ability to obtain and maintain a government security clearance as required.

Desired Skills and Competencies:
  • Active government security clearance (Secret or higher) a plus.
  • Prior Military or law enforcement experience a plus
  • Experience supporting quality assurance (QA) programs or call monitoring initiatives within a call center environment.
  • Knowledge of workforce management tools and scheduling platforms used in a call center environment a plus
  • Experience contributing to the development of SOPs, knowledge base articles, or training materials for call center staff a plus

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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