ZipRecruiter

Log In

1

Call Centre Supervisor Jobs in Quebec (NOW HIRING)

AIM Kenny U-Pull

Call Center Supervisor

Laval, QC

As part of a rapidly growing company and reporting to the Director of Customer Service, the Call Center Supervisor is responsible for overseeing call center agents, ensuring smooth daily operations ...

New

Altasciences

Team Leader, Call Center

Montreal, QC · On-site

About The Role The Team Leader, Call Center will oversee the Participant Recruitment Agent team ... Provide departmental supervisors/managers with feedback for performance reviews. * May monitor call ...

Transat Tours Canada

Call Center Agent

Montreal, QC · Hybrid

Company Description Be Part of the Journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

Grainger Businesses

The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the day-to-day operations of the Customer Service Centre, including but not limited to driving workforce ...

Grainger Businesses

The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the day-to-day operations of the Customer Service Centre, including but not limited to driving workforce ...

i2c Inc

Share shift summaries and any required reporting with respective Supervisors and Managers.Utilize a ... call center operations.Excellent verbal skills and professionalFamiliar with basic computer ...

next page

Showing results 1-20

All JobsCall Centre Supervisor JobsCall Centre Supervisor Jobs in Quebec

Call Centre Supervisor information

What is the difference between Call Centre Supervisor vs Call Centre Team Leader?

AspectCall Centre SupervisorCall Centre Team Leader
ResponsibilitiesOversees daily call center operations, manages staff, ensures quality serviceLeads a team of agents, supports performance, assists with training
Required SkillsLeadership, communication, problem-solvingTeam management, communication, customer service skills
Work EnvironmentOffice-based, call center settingOffice-based, call center setting
Common UsageSupervising multiple teams or shiftsLeading a specific team or group of agents

While both roles involve managing call center staff, the Call Centre Supervisor typically oversees multiple teams or shifts and handles broader operational responsibilities. The Call Centre Team Leader focuses on guiding a specific team, supporting agents, and ensuring team performance. Both roles require strong communication and leadership skills, but the Supervisor has a more strategic and managerial scope.

What cities in Quebec are hiring for Call Centre Supervisor jobs?

Cities in Quebec with the most Call Centre Supervisor job openings:

Infographic showing various Call Centre Supervisor job openings in Quebec as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Call Center Supervisor

Laval, QC

AIM Kenny U-Pull
See more jobs at AIM Kenny U-Pullexternal

Full-time

Posted 2 days ago

New

Job description

Company Description

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting! 

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.

Job Description

As part of a rapidly growing company and reporting to the Director of Customer Service, the Call Center Supervisor is responsible for overseeing call center agents, ensuring smooth daily operations, and driving overall team performance.

The incumbent will guide and motivate the team through coaching, mentoring, and regular feedback to help achieve performance objectives. The role also supports operations and handles more complex situations as needed.

What you're responsible for:

  • Ensuring agents’ performance meets established standards and objectives
  • Setting team performance goals and clearly communicating expectations
  • Participating in employee development through coaching, mentoring and assessing training needs
  • Monitoring live or recorded calls to ensure quality standards are maintained
  • Evaluating and measuring team effectiveness and performance
  • Planning and managing work schedules
  • Preparing reports as required for management
  • Proactively identifying areas for improvement and proposing value-added ideas or innovations to enhance or streamline work processes
  • Performing any other related duties as required
Qualifications

To join our team:

  • You are bilingual in French and English (required)
  • You have 3 years of experience in a similar role
  • You have 2 years of experience managing personnel in a target-driven environment
  • You have knowledge of call center systems and technology (preferred)

Additional Information

What we offer:

  • A competitive wage + annual bonus
  • Group insurance after 3 months
  • Group RRSP with employer matching contribution up to 3.5%
  • Opportunities for advancement within the company
  • Exclusive employee discounts on parts at any Kenny site
  • Free coffee onsite
  • Free onsite parking

American Iron & Metal and its subsidiaries offer equal employment opportunities to all. Only candidates selected for an interview will be contacted.