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Call Centre Representative Jobs in Georgia (NOW HIRING)

MCI Careers

Call Center Representative

Savannah, GA

$12.25 - $15.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Midway, GA

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Hinesville, GA · On-site

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

MCI Careers

Call Center Representative

Hinesville, GA · On-site

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Hinesville, GA · On-site

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Savannah, GA · On-site

$12.25 - $15.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Representative

Midway, GA · On-site

$14.75 - $18.25/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

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Call Centre Representative information

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How much do call centre representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call centre representative in Georgia is $15.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.25 per hour, depending on experience, location, and employer.

What does a call centre representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

What are the key skills and qualifications needed to thrive as a call centre representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.

What are some common challenges faced by call centre representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

Can I work in a call centre representative without experience?

Entry-level call centre representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer knowledge are usually sufficient to start in this role.

What are popular job titles related to Call Centre Representative jobs in Georgia?

For Call Centre Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Call Centre Representative jobs in Georgia look for?

The top searched job categories for Call Centre Representative jobs in Georgia are:

What cities in Georgia are hiring for Call Centre Representative jobs?

Cities in Georgia with the most Call Centre Representative job openings:

Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in Georgia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $31,459 per year, or $15.1 per hour.

Call Center Representative

Vish Consulting IT

Augusta, GA • On-site

$17/hr

Contractor

Re-posted 21 days ago

Job description

Position: Call Center Customer Service Representative

Location: Augusta, GA-Onsite

Duration: 4-6 months

Type: Contract

General Function: The Call Center Customer Service Representative is responsible for handling customer telephone calls in English and spanish while delivering exceptional customer service. The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. The position requires adherence to the bank’s policies, procedures, and risk framework to ensure a positive and compliant customer experience.

Key Responsibilities:

-Handle inbound customer calls in a professional and courteous manner

-Communicate fluently in English 

-Provide accurate information regarding banking products, services, and policies

-Resolve customer inquiries during the initial call without unnecessary transfers

-Complete required follow-ups within committed timelines

-Maintain strict customer confidentiality and comply with departmental policies

-Accurately enter, update, and verify customer information in internal systems

-Initiate and complete documentation and request forms as required

-Effectively use computer systems for call tracking, troubleshooting, and data entry

-Educate customers on bank products and services, including upselling and cross-selling when appropriate

-Identify and suggest improvements to processes that enhance productivity and customer satisfaction

-Continuously update knowledge of banking products, services, and procedures

-Perform additional duties as assigned

Minimum Qualifications Skills:

-High school diploma or equivalent required

-Basic computer skills with the ability to perform data entry

-Knowledge of banking products and procedures is an advantage

-Prior customer service or call center experience preferred

-Excellent verbal communication and telephone etiquette

-Strong problem-solving skills and customer-focused attitude

-Ability to work in a fast-paced, onsite call center environment