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Call Center Jobs in Waterloo, IA (NOW HIRING)

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Hematology/Oncology Physician

Waterloo, IA · On-site

No in-person call responsibilities Clinical Environment * Region's only comprehensive, accredited, multidisciplinary cancer center * Patient-centered oncology care * Collaborative physician practice ...

CompHealth

Hematology / Oncology Physician

Waterloo, IA · On-site

CompHealth is seeking a physician for a hospital-employed position in a comprehensive cancer center in a family-friendly Iowa city. This role offers a four-day work week with no call, allowing for a ...

Sihat Health

Hematology/Oncology Physician

Waterloo, IA · On-site

$24/hr

Hematology/Oncology assignment with MercyOne Waterloo Medical Center. Schedule * Monday-Thursday * 8:00 AM-4:30 PM * Minimum two weeks per month * Phone call only call coverage * One weekend per ...

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All JobsCall Center JobsCall Center Jobs in Waterloo, IA

Call Center information

See Waterloo, IA salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center in Waterloo, IA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Waterloo, IA?

The most popular types of Call Center jobs in Waterloo, IA are:

What are popular job titles related to Call Center jobs in Waterloo, IA?

For Call Center jobs in Waterloo, IA, the most frequently searched job titles are:

What cities near Waterloo, IA are hiring for Call Center jobs?

Cities near Waterloo, IA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Waterloo, IA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.

NP / PA - Breast Center Waterloo & Cedar Falls, Iowa | MercyOne

Trinity Health

Waterloo, IA • On-site

$107K - $139K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

572nd of 898 rated healthcare providers

Job description

Employment Type:Full timeShift:Description:

Nurse Practitioner / Physician Assistant - Breast Center

Waterloo & Cedar Falls, Iowa | MercyOne

NEW: Outpatient Breast Health APP Opportunity | Minimal Call | Strong Work-Life Balance

MercyOne Northeast Iowa is actively recruiting a Nurse Practitioner or Physician Assistant to join our growing Breast Center in Waterloo, Iowa. This is a unique opportunity to practice in a specialty-focused, multidisciplinary environment supporting patients across the full continuum of breast health.

Why This Role Stands Out (Top Candidate Search Keywords)

  • Breast Health | Women's Health | Oncology APP
  • Outpatient NP/PA Opportunity
  • Minimal Call + Weekday Schedule
  • Multidisciplinary Care Team
  • New Grad Friendly with Mentorship

Position Highlights

  • 100% outpatient Breast Center practice
  • Monday-Friday schedule (no weekends)
  • Minimal to no call responsibilities
  • Work alongside breast surgeons, radiology, oncology, and nurse navigators
  • Manage patients from screening through survivorship
  • Strong onboarding + mentorship program
  • Ideal for APPs interested in oncology, surgery, or women's health

Clinical Responsibilities

  • Conduct new patient visits, follow-ups, and high-risk breast assessments
  • Review and communicate mammography, imaging, and biopsy results
  • Provide education and counseling on breast conditions and treatment options
  • Coordinate care with imaging, surgery, oncology, and genetics
  • Support pre/post-procedure care and survivorship planning

Qualifications

  • NP (FNP or AGNP) or PA-C certification
  • Eligible for Iowa licensure
  • Interest or experience in:
    • Breast Health
    • Women's Health
    • Oncology or Surgery
  • New graduates welcome with relevant clinical exposure

Compensation & Benefits

  • Competitive base salary + incentives
  • Sign-on bonus + relocation assistance
  • Full benefits package:
    • Health, Dental, Vision
    • Retirement with match
    • CME allowance + paid time off
    • Malpractice with tail

Location: Waterloo & Cedar Falls, IA

  • Top-rated Midwest communities with low cost of living
  • Home to the University of Northern Iowa
  • Family-friendly with excellent schools
  • Trails, parks, and outdoor recreation
  • Easy access to Des Moines, Cedar Rapids, and Minneapolis

About MercyOne

MercyOne is one of Iowa's largest healthcare systems, offering a physician- and provider-led culture focused on quality, compassion, and community care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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