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Call Center Jobs in Waterloo, IA (NOW HIRING)

Driveline

Flex Merchandiser

Waterloo, IA · On-site

$10/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Fairbank, IA · On-site

$10/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

La Porte City, IA · On-site

$10/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Denver, IA · On-site

$10/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Evansdale, IA · On-site

$10/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Grundy Center, IA · On-site

$10/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

Driveline

Flex Merchandiser

Parkersburg, IA · On-site

$10/hr

We also provide a full-service call center to help if you get hung up and need assistance in-store. What we offer: Driveline offers competitive compensation, very flexible scheduling, on-the-job ...

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Showing results 21-40

All JobsCall Center JobsCall Center Jobs in Waterloo, IA

Call Center information

See Waterloo, IA salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center in Waterloo, IA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Waterloo, IA?

The most popular types of Call Center jobs in Waterloo, IA are:

What are popular job titles related to Call Center jobs in Waterloo, IA?

For Call Center jobs in Waterloo, IA, the most frequently searched job titles are:

What cities near Waterloo, IA are hiring for Call Center jobs?

Cities near Waterloo, IA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Waterloo, IA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.

Customer Service/Collection Agent - HVC 09.14.2026 CF

CBE Companies

Cedar Falls, IA • On-site

$14 - $15/hr

Full-time

Posted 28 days ago

CBE Companies rating

5.5

Company rating: 5.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

427th of 500 rated business services

Job description

Job Description:
Job Description:
NOW HIRING!! STOP IN- WALK IN- CALL IN- DON'T LET THIS OPPORTUNITY PASS YOU BY.
Now is the time to take THE NEXT STEP and come to CBE for a career.
You could start as a Customer Service/Collections Agent as soon as Monday, September 14th, 2026.
FLEXIBLE SCHEDULES AVAILABLE: Full-time
Full-time (40hr): 4 days of either 7AM-4PM or 8AM-5PM. 1 day of 11AM-8PM
In-Office Environment, Competitive Pay, Benefits AND you can earn Commission!
CBE provides 3 weeks paid training and supports you every step of the way!
Strong Belief in Promote from Within (Your New Career is up to you)
Apply TODAY!
Purpose of the Position: As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.
  • At least 18 years of age
  • High School Diploma or GED
  • 9+ months of work history (customer service experience preferred)
  • Computer and typing skills required
  • Excellent attendance
  • Self-starter with great attention to detail
  • Customer service mindset
  • Strong communication, persuasion, and negotiation skills
  • Ability to handle multiple tasks simultaneously
  • Strong work ethic
  • A competitive spirit, an unrelenting drive to be the best
  • Ability to learn new information and integrate processes
  • Achieve schedule adherence and compliance expectations
  • Meet productivity and call quality standards as set by the company
  • Problem solving skills & ability to recommend solutions

Additional Information:
  • Training: CBE provides 3 weeks of paid training, no call center experience necessary!
  • Day shift available for full-time work
  • Compensation: $14.00 - $15.00 + per hour plus commissions.
  • This position pays a base wage + commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.
CF#1
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

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