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Call Center Jobs in Waterloo, IA (NOW HIRING)

Caesars Entertainment

Caesars Reward Center Rep I

Waterloo, IA · On-site

$15.75 - $19.75/hr

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in ...

Caesars Entertainment

Caesars Reward Center Rep I

Waterloo, IA · On-site

$15.75 - $19.75/hr

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in ...

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All JobsCall Center JobsCall Center Jobs in Waterloo, IA

Call Center information

See Waterloo, IA salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center in Waterloo, IA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Waterloo, IA?

The most popular types of Call Center jobs in Waterloo, IA are:

What are popular job titles related to Call Center jobs in Waterloo, IA?

For Call Center jobs in Waterloo, IA, the most frequently searched job titles are:

What cities near Waterloo, IA are hiring for Call Center jobs?

Cities near Waterloo, IA with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Waterloo, IA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.

Patient Service Agent - Primary Care Call Center

Mercy

Oelwein, IA • Hybrid

$14.25 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Mercy rating

6.5

Company rating: 6.5 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

613th of 898 rated healthcare providers

Job description

Find your calling at Mercy!Position Details:

Patient Service Agent - Hybrid Remote, Primary Care Call Center

Full-Time, Monday-Friday 8am-5pm, 40 hours per week

*This position will train onsite full-time for at least 90 days before hybrid work becomes an option. The person hired for this role will have regular onsite responsibilities after training; as such, candidates are required to live within commuting distance to Oklahoma City, OK.*

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Minimum Required Qualifications

  • Education: High School Diploma or equivalent.
  • Experience: Customer Service experience required. Two years of experience in a healthcare environment strongly preferred.
  • Other Skills and Knowledge: Basic computer skills, Data Entry. Professional, courteous, and compassionate attitude, ability to multi-task, type 60 WPM.

Physical Requirements:
Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
Position requires prolonged standing and walking during each shift.
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

What Mercy employees say

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Benefits

Hours and flexibility

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About Mercy

Sourced by ZipRecruiter

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Chesterfield, MO, US

Year founded

1827

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