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Call Center Representative Jobs in Waterloo, IA (NOW HIRING)

Ceasars Entertainment

Caesars Reward Center Rep I

Waterloo, IA · On-site

$15.75 - $19.75/hr

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in ...

Caesars Entertainment

Caesars Reward Center Rep I

Waterloo, IA · On-site

$15.75 - $19.75/hr

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in ...

Caesars Entertainment

Caesars Reward Center Rep I

Waterloo, IA · On-site

$15.75 - $19.75/hr

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in ...

Ceasars Entertainment

Caesars Reward Center Rep I

Waterloo, IA · On-site

$15.75 - $19.75/hr

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in ...

Regal Plastic

Customer Service Representative

Waterloo, IA · On-site

$16 - $19/hr

S. Now we're looking for a Customer Service Representative who's ready to grow with us and be the ... This isn't a high-turnover call center job. You'll be building relationships with long-standing ...

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Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center representative in Waterloo, IA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Waterloo, IA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.

Service Center Representative

Dupaco Credit Union

Cedar Falls, IA • On-site

$20.85/hr

Full-time

Retirement

This job post has expired today. Applications are no longer accepted.

Job description

A Dupaco Career is different.  You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose.  When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you.  In the Service Center Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey.  There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.85/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference.  https://www.youtube.com/watch?v=Oy_rZxNXcC8

Dupaco Values: Demonstrates Dupaco Values: Rooted in Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

You'll be:

  • The welcoming voice of Dupaco on the front lines by delivering joyful experiences and developing lasting relationships with members
  • Receiving ongoing training, tools, and support to empower you to use your exceptional communication skills to engage and connect with members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
  • Knowledgeable in a wide variety of Dupaco’s products and services to enrich the lives of our members through evaluating and identifying needs, offering solutions, and educating them about all that we have to offer
  • Answering a wide variety of questions and resolving unusual or sensitive member situations in an accurate and timely fashion
  • Collaborating with various departments to ensure our members are receiving the highest quality care possible – we seek to exceed the expectations of our members & team members in every interaction, every time

You'll need:

  • High school diploma or equivalent (i.e. GED)
  • Strong customer service experience - previous call center experience is preferred, but not required
  • To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers
  • Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience
  • Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
  • Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals
  • The ability to work Monday through Friday between the hours of 8:00 AM – 6:00 PM, and some Saturdays 8:30 AM - 12:30 PM on a rotational schedule

Apply