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Call Center Representative Jobs in Waterloo, IA (NOW HIRING)

Summit Business Group

Sales Representative

Waterloo, IA · On-site

$65K - $110K/yr

Sales Representative Number Of Openings: 1 Territory Sales Join our dynamic sales team at Summit where we reward your drive and determination. Current or former athletes or individuals with a ...

Summit Business Group

Sales Representative

Waterloo, IA · On-site

$65K - $110K/yr

Sales Representative Number Of Openings: 1 Territory Sales Join our dynamic sales team at Summit where we reward your drive and determination. Current or former athletes or individuals with a ...

HMG Careers

Sales Representative Remote

Waterloo, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

Dinges Fire Company

Iowa Sales Representative

Traer, IA · On-site

DFC representatives own the sales in their territory. This is a unique concept in the Fire and EMT industry. By owning your territory, the value of your business grows as your sales increase. This is ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Waterloo, IA

Call Center Representative information

See Waterloo, IA salary details

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How much do call center representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center representative in Waterloo, IA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
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Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Waterloo, IA as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.

Sales Representative

Summit Business Group

Waterloo, IA • On-site

$65K - $110K/yr

Full-time

Re-posted 28 days ago

Job description

Company: 

Summit Business Group

Position: 

Sales Representative

Number Of Openings: 

1 Territory Sales

Join our dynamic sales team at Summit where we reward your drive and determination. Current or former athletes or individuals with a competitive mindset typically thrive in this role. As a Sales Representative, you'll be in the field like a star player, conducting business-to-business interactions independently while being part of a supportive team environment. Your key responsibilities will include engaging in business-to-business sales activities within your assigned territory, independently managing daily operations, and collaborating effectively with team members to achieve victory.
At Summit, we offer more than just a job. Like a seasoned coach, we provide extensive training to enhance your sales skills and product knowledge, setting you up for success. Enjoy the autonomy of being a playmaker in your daily operations while benefiting from the camaraderie and support of your team. Your performance on the field directly impacts your earnings, with competitive commissions and bonuses based on your sales achievements. Qualifications include a proven ability to thrive in a competitive environment, excellent communication and interpersonal skills, and a self-motivated strong work ethic. If you have a passion for success and are ready to make an impact in a challenging yet rewarding career, apply now and discover why Summit is the ideal fit for your competitive spirit and professional goals.

Qualifications:

  • Proven work experience in sales or similar customer facing role

  • Experience in an outside sales position is a plus

  • Door to door sales or business to business experience preferred

  • Ability to manage the full training cycle, including in-person activities and web-based learning

  • Hands-on experience with e-learning platforms

  • Excellent organizational, communication, and presentation skills

Compensation and Benefits:

  • Comprehensive training, including virtual classroom and hands-on sales training in your assigned territory

  • Weekly draw pay, short sales cycle with commissions paying out typically within a week, bonus eligibility on day 1.

  • Quarterly and annual incentive trips, cash bonuses, stock share bonuses, and lifetime-vested renewal commissions

  • Advancement and promotions based on individual performance

  • Ongoing professional development, advanced sales training, and leadership training

  • Increased schedule flexibility once you have an established book of business

  • Collaborate with like-minded, driven individuals in a family-like culture

Additional Position Qualifications:

  • Health & Life general lines license or willingness to obtain within 90 days of job offer (Summit provides a study course and also offers licensing reimbursement for the fees the state charges)

  • Bachelor's degree or a minimum of 4 years of professional (post-high school) work experience. Candidates within 6 months or less of degree completion will be considered, as will candidates with less than 4 years of professional work experience who have relevant or specialized outside sales experience.

  • Valid Driver's License

  • Ability to pass a background check.

Embark on a New Journey:

If you're ready to break free from the ordinary and step into a role where your unique spirit leads to success, we invite you to apply and join the Summit Business Group. We are redefining insurance sales, and we're dedicated to equal opportunity employment and fostering a diverse workplace.

We look forward to speaking with you!

www.yoursummitinsurance.com