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Call Center Jobs in Rome, NY (NOW HIRING)

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Call Center information

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How much do call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for call center in Rome, NY is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.22 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Rome, NY?

The most popular types of Call Center jobs in Rome, NY are:

What cities near Rome, NY are hiring for Call Center jobs?

Cities near Rome, NY with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Rome, NY as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,275 per year, or $17 per hour.

CSR Call Center - ENT

Indotronix International Corporation

East Syracuse, NY • On-site

$19.50/hr

Other

Posted 5 days ago

Job description

Job Summary: CSR Call Center - ENT (Product Registration Representative)
Location: East Syracuse, NY, 13057
Pay Rate: $19.50/hr
Schedule: Monday - Friday, 8am-5pm; Hybrid flexibility available after training
Education: HS Diploma/GED required
About the Role
Join our dynamic Product Registration Team as a CSR Call Center Representative, supporting our distributor network, dealers, and homeowners. You'll play a vital part in delivering exceptional pre-delivery and after-sale support, ensuring customers experience smooth product registration and warranty processes. If you thrive in a fast-paced environment, value customer satisfaction, and are eager to develop your administrative and communication skills, this is the role for you.
Responsibilities
- Guide distributors, dealers, and homeowners through product ordering, availability, and delivery processes
- Provide clear website navigation instructions for online product registration
- Register equipment for customers who lack internet access
- Accurately input product model and serial numbers into company systems
- Communicate warranty coverage updates and confirmations
- Make corrections to product registrations as needed
- Refer customers to appropriate contacts when issues fall outside registration scope
- Liaise with Distributor Warranty Admins via email, Salesforce cases, and telephone
Required Skills and Experience
- 1 year of customer service experience
- 1 year of experience using Word, Excel, and PowerPoint
- Strong communication skills (written and verbal)
- Attention to detail and accuracy in data entry
- Ability to manage multiple tasks and prioritize effectively
Preferred Skills
- Salesforce experience
Benefits
- Competitive hourly pay of $19.50
- Opportunity for hybrid work schedule post-training based on performance and business needs
- Monday-Friday daytime schedule-no weekends
- Career growth potential within a global organization
- Collaborative and supportive team environment
- Professional development through on-the-job training
How to Apply
Submit your application today to join a team dedicated to customer success and operational excellence. Take the next step in your customer service career and grow with us in East Syracuse!

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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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